Customer-focused professional with a successful 5-year track record in the SaaS industry, effectively applying skills in client onboarding, customer success, cross-functional collaboration, strategic planning, and team leadership in fast-paced, results-driven environments. Customer-centric and results-driven leader with extensive experience in customer success, onboarding strategy, and experiential operations within the dental and healthcare education space. Proven track record of driving customer adoption, retention, and expansion through strategic leadership, cross-functional collaboration, and data-informed decision-making. Successfully reduced churn to under 2% for key membership segments while fostering high-performing teams and maintaining a strong, people-first culture (eNPS 8.5). Adept at optimizing client journeys, implementing scalable systems and SOPs, and enhancing operational efficiency through automation and strategic use of technology platforms. Passionate about delivering value at every stage of the customer lifecycle and seeking new opportunities to lead teams and build impactful customer experiences that drive business growth.
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Versatile and results-driven Senior Manager with a proven record of leading strategic business development initiatives and building high-impact partnerships in the solar and new home construction industries. Currently leading national partner growth at Sunrun, America’s #1 residential solar company, while drawing on disciplined leadership experience from a 7-year military career with the US Army National Guard (19th Special Forces Group). Adept at navigating complex B2B relationships, training cross-functional teams, and driving top-line growth through innovative go-to-market strategies. Trusted by Fortune 500 homebuilders for delivering seamless integration of solar solutions into large-scale residential projects.
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Event management professional with extensive experience in planning and executing high-profile events. Proven track record of achieving results through strong team collaboration and adaptability. Skilled in client relationship management, logistics coordination, and event oversight. Known for reliability, effective communication, and strategic problem-solving.
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Proven leader in business development, adept at fostering partnerships and driving membership growth, notably with Congressional Federal Credit Union. Skilled in financial acumen and employee engagement, I excel in planning, strategizing and executing initiatives that enhance member services and achieve organizational goals.
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Highly skilled and experienced insurance professional with over 15 years of experience in the insurance industry. Proven track record in managing client relationships, developing competitive insurance programs, and providing exceptional customer service. Adept at training and supervising account coordinators, managing complex accounts, and ensuring accuracy in policy management. Seeking to leverage my expertise to support multi-tier serviced accounts and drive business growth.
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Senior Epic Analyst with over 6 years of proven success in leading implementation, Epic support, project management, and training initiatives. Possess strong analytical skills, technical aptitude, and the ability to lead and mentor teams effectively. Core strengths in designing clinical workflows, template building, implementation, LMS Systems, Epic Support/troubleshooting, QA/testing, training, installation, modification/upgrade, and reporting.
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• Building Digital Analytics Framework, Web Analytics implementation and auditing. • Worked on Following Domains - Banking and Insurance, Communication, Automotive , Travel & Hospitality. • Expertise in creating Successful Marketing , Analytics and Personalization strategies for clients. • KPI identification, Maintained Solution Design Reference (SDR) and technical specifications documents for site tagging and data layer • Data integration, Dashboard creation and Reporting. • Visitor Segmentation, User Behavior Analysis. • Digital Marketing Strategy, Business Analysis, Competitor Analysis, Vendor and Client Management, Business Development. • Extensive knowledge in various Digital Analytics and Marketing tools like Adobe Analytics, Google Analytics 360, Adobe Launch, Google Tag Manager, Adobe Target, Google Optimize,Adobe Audience Manager • Handled Analytics projects across site tag implementation, QA and debugging.
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Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
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