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Senior Case ManagerCare CoordinatorCase ManagerBilingual Customer Service Representative
Pair TeamMedixFalck Global AssistanceTTEC Government Services
Adianez
Deltona, FL

Bilingual English/Spanish Healthcare Case Manager and Care Coordination professional with 8+ years of experience managing complex cases, coordinating healthcare services, advocating for patients and members, and collaborating with multidisciplinary teams. Experienced across medical assistance, care management, patient coordination, healthcare navigation, referrals, appointments, insurance verification, care planning, utilization-related coordination, crisis intervention, social and healthcare barrier resolution, and post-service follow-up. Currently manage approximately 85 members with complex medical, behavioral, and social needs, using telephonic/SMS outreach, community engagement, Health Action Plans, Shared Care Plans, referrals, and systematic case reviews. Proven ability to prioritize high-risk needs, coordinate providers and resources, maintain HIPAA-compliant documentation, meet health-plan requirements, and resolve cases efficiently, including 95%+ SLA resolution and 98% documentation accuracy.

TOP SKILLS

Case management • complex case management • healthcare case management • care management • care coordination • patient care coordination • member care coordination • patient advocacy • member advocacy • healthcare navigation • patient navigation • case assessment • needs assessment • care planning • health action plans • shared care plans • case reviews • care transitions support • referral management • appointment coordination • follow-up & continuity of care • patient/member engagement • outreach • telephonic case management • sms outreach • community-based outreach • multidisciplinary collaboration • provider coordination • health plan coordination • insurance verification • benefits/resource navigation • barrier identification & resolution • social determinants of health support • medication access support • transportation coordination • health literacy support • crisis intervention • high-risk case management • escalation • documentation • case tracking • hipaa • regulatory compliance • sla/kpi management • quality & accuracy • problem solving
SENIOR TRAINING GENERAL MANAGERASSISTANT GENERAL MANAGERGENERAL MANAGERGENERAL MANAGER
NandosDave & BustersApplebeesChancery Pub & Restaurant
Beechcroft High School
Chicago, Illinois

A highly self-motivated, results-driven Restaurant General Manager with over 12 years of management experience in the hospitality industry. Excel in operation management, performance tracking, P&L management, and employee development. Consistently achieves and exceeds performance goals through customer satisfaction, motivating employees, effective problem solving and prevention. Track record of turning around low performing stores into profitable locations, along with creativity and determination to achieve corporate and personal goal.

TOP SKILLS

Budgetleadership and developmentinventory & control proceduresguest serviceswork culture developmentteam building
Assistant General Manager/Senior MerchandiserDepartment ManagerMerchandising Specialist
Old Navy
Mark T. Sheehan High SchoolThe Sawyer School
Plymouth, CT

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with customers and team members. Focused on supporting team success and achieving positive results.

TOP SKILLS

Hiring and recruitmentBusiness operations backgroundTraining and development skillTeam leadership strengthBusiness operations knowledge
Senior Property ManagerQuality Control InspectorOffice Manager's Assistant
Morningstar StorageGeorgia Mountain Rentals
North Georgia Technical CollegeBethel University
Spring Hill, TN

Trustworthy Senior Property Manager committed to increasing occupancy and consistently reaching collection goals. Experience overseeing all aspects of property management for 10 buildings, including training and maintenance.

TOP SKILLS

Maintenance coordinationCrisis managementStaff supervisionProperty management experienceTenant relations
Senior Logistics ManagerOperations ManagerExecutive ManagementTransportation Manager
4th Sustainment Brigade152nd Movement Control Team25th Transportation Battalion
American Military University
Peyton, CO

Seasoned and performance-driven professional with 20 years of employment service with a range of demonstrated experience in the United States Army. Attained quantifiable outcomes while overseeing teams of 80–100 employees in a fast-paced, dynamic setting. Have extensive experience in Interviewing, training management, people and employee development, maintaining the vision for the Medical Protection System (MEDPROS) for all workers, and maintaining medical readiness status. HIV Blood Draw, DNA, Post Deployment Health Reassessment (PDHRA), and Periodic Health Assessment (PHA) Labs. Prevented risk and was managed across several lines to safeguard equipment, property, and assets worth more than $20 million while meeting and surpassing senior leadership standards. Recipient won several accolades for great work and professionalism. Expert understanding in principles, laws and processes for customer and personal services. Achieve success in a work setting by treating all societal leadership tiers with decency, devotion, loyalty, reliability, and compassion. Able to enter data into a variety of electronic systems, including the Joint Operation Planning and Execution System (JOPES), to create automatic. Active Secret Security Clearance Seasoned Senior Logistics Manager with background in overseeing operational efficiency, streamlining processes and managing teams. Bring leadership qualities, problem-solving abilities and strategic planning skills to drive logistics performance. Known for balancing multiple priorities and making high-stakes decisions within fast-paced environments. Past roles highlight strong analytical capabilities, effective communication skills and success in improving supply chain procedures. Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Enthusiastic logistics manager offering several years of experience in overseeing proper product rotations and ensuring compliance with government regulations. Polished and educated with training in accounting. Meticulous record-keeper. Successful Director of Customer Logistics experienced in forming strategic partnerships and participating in complex negotiations to achieve business objectives. Talented in supply chain optimization and process improvement with extensive experience troubleshooting and resolving complex logistics and transportation issues. Offering these skills and many years of service in the logistics industry.

TOP SKILLS

Strategic planningExpense trackingBusiness developmentNegotiationPerformance evaluations
Senior Development ManagerSenior Operations Associate
American Cancer SocietyIndustrious Office Space
San Diego State University
West Jordan

Confident training leader with demonstrated planning, organizational and leadership abilities focused on nonprofit event fundraising. Highly effective at educating people at all different skill levels. Seeking similar role with companies looking to improve employee educational and leadership development strategies.

TOP SKILLS

Program development and managementEvent planning and managementFundraising campaignsVolunteer recruitmentTeam development strategies
Senior Customer Service ManagerCustomer Service ManagerAccount ManagerAccount AdministratorCustomer Service Team Leader
Polytek Development Corp.Technology Solutions Of MichiganPSE Event Housing - Legacy Global Sports
Kalamazoo Valley Community College
Kalamazoo, Michigan

Personable Customer Service Executive offering over 15 years of experience. Willing to go the extra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability, resourcefulness, and efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seeking senior or director level career opportunities.

TOP SKILLS

Query escalationLeadershipCall center softwareCrm softwareWorkforce training
Senior Martech Execution ManagerCampaign Manager - ProgrammaticCampaign Manager - DigitalSenior Campaign ManagerCampaign ManagerCustomer Service AdministratorProgram Operations Specialist (Credentialing)
Bounteous - ContractIntentsifyMadison LogicIntegrateIntegrate - Contract to HireCorporate Job Bank - ContractUniversity of Washington - School of Medicine (USMA)
Seattle Central Community CollegeTrade DeskFred Hutch/SCCACharles S. Sumner High School
Casa Grande, Usa

Marketing Operations Professional with 4+ years of experience driving demand generation, campaign/program management, and project execution. Skilled in aligning cross-functional teams, optimizing workflows, and leveraging Martech platforms (Salesforce, Marketo, HubSpot, Jira, Power BI) to deliver measurable ROI. Proven success in managing multi-channel B2B campaigns, implementing process improvements, and enabling scalable growth.

TOP SKILLS

Agile project managementSalesforceDemand generationMarketoHubspot
People search illustration
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