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Senior Customer Success Manager with over six years of experience in the technology industry, managing, maintaining, and improving business to customer relationships. Possesses a B.S. in Business Administration, and expertise in communication, presentation, and data analysis. Looking to build upon my knowledge and experience as a Customer Success Manager at Swooped.
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Dynamic IT professional with over 10 years of experience specialized in system engineering, cybersecurity, and cloud infrastructure management. Proven ability to design, implement, and secure IT systems, delivering innovative solutions while leading cross-functional teams. Proficient in network security, cloud platforms (AWS, Azure), firewall technologies, and cybersecurity frameworks such as NIST and ISO 27001. Skilled in vulnerability assessments, incident response, and implementing secure architectures to protect systems and data. Certified in SSCP, Security+, and IBM Cybersecurity Analyst, with a strong foundation in IT governance and compliance.
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Experienced Senior Project Manager with a proven track record with Vinebrook to effectively lead crews to deliver high-quality turns/rehabs on time and within budget, while fostering a culture of trust and accountability.
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Diligent Customer Success Manager with background in driving customer satisfaction and retention. Expertise in managing customer relationships, leading initiatives to improve client engagement. Proficient in problem-solving and communicating effectively to ensure customer success.
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Brand and Social marketer, focused on maximizing the intersect of marketing, technology, data, and customer experience. 14 years of experience building and managing social media and creator programs for tech, fitness, and subscription brands with a proven track-record of driving growth.
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Growth and Sales Leader at LeafFilter with $140M Revenue Oversight As a Senior Regional Manager at LeafFilter, the largest gutter protection company in North America, I oversee the sales and operations of 14 locations, generating a combined annual revenue of $140 million. I have more than 10 years of experience in management and upper management roles, with a focus on marketing, customer service, and operations. My core competencies include cross-functional team leadership, sales management, growth management, and customer satisfaction. I have a proven track record of assisting in new office openings and achieving consistent growth of sales year after year. I am a goal-oriented and passionate operator who leverages past experiences and information to implement successful solutions. I have strong communication skills, a work ethic to multi-task for high-quality decisions, and an ability to work in a team-based environment. I am motivated by the mission of providing homeowners with the best gutter protection solution in the market and delivering exceptional service and value
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Data and AI leader with 12+ years of experience solving complex, cross-domain problems at the intersection of analytics, product, and strategy. I’ve led initiatives across e-commerce, life sciences, and startups—developing a domain-agnostic, context-driven approach to problem solving. My journey from Amazon’s petabyte-scale fraud detection systems to leading GenAI and analytics at Bristol Myers Squibb reflects both depth in technical execution and breadth in stakeholder understanding. I found my purpose in healthcare—where data work is not only complex, but meaningful. I specialize in building scalable pipelines and models that help organizations measure what matters, deep dive faster, and make decisions with a 360° view. I approach problems by first defining success, and adapt my communication and solutions to fit the audience—from scientists to executives. My leadership style is hands-on, iterative, and grounded in customer-first thinking, ownership, and bias for action.
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