Driven Customer Service Representative with a strong track record in establishing client relationships and enhancing customer satisfaction. Collaborative team player focused on contributing to company success through effective communication and partnership cultivation.
TOP SKILLS
Customer serviceCall managementBillingBilling proceduresAccounts receivable and account payable experience.
Customer Service Representative IIFinancial ProfessionalWarehouse and Procurement ManagerAssoiciateTeam ManagerAssistant ManagerWarehouse Manager
Anderson Brothers BankNew York LifeO'Toole's Garden CentersFood LionAmazonEastern Safe & Lock Inc.Booth Feeds
Colorado State University GlobalVirginia Commonwealth University
North Myrtle Beach, SC
Customer-focused professional with expertise in conflict resolution and communication. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates within teams to adapt to evolving needs while driving results through efficient and empathetic interactions.
WakeMed Health & HospitalsUNC Rex HealthcareFranklin Regional HospitalMaria Parham HospitalMedical Staffing Network Raleigh, NC
Franklinton High School
Louisburg, NC
Experienced healthcare professional with over 20 years in medical and laboratory settings, specializing in high-volume phlebotomy and patient care coordination. Led training initiatives for new staff and streamlined clinical workflows to enhance operational efficiency. Skilled in venipuncture, specimen processing, and EKG administration, committed to upholding high standards of accuracy and patient safety.
TOP SKILLS
Clinical skills: phlebotomy & venipuncture, specimen processing, ekg & diagnostic procedures, finger sticks, heel sticks.Administrative & support: patient intake support, medical documentation, emr systems, data entry, scheduling.VenipunctureLaboratory safetyElectronic medical records
Delta Air Lines, Hartsfield Jackson International AirportAT&T
Mercer UniversityPurdue University
Mcdonough, Georgia
Dedicated customer service professional with extensive experience in effective communication, problem-solving, and operational efficiency. Proven ability to resolve customer inquiries and enhance operational processes.
TOP SKILLS
Baggage handlingCustomer relationship managementCustomer relationsShipping and logisticsInventory management
Results-driven professional with over 12 years in customer service management. Expertise in cash handling, team education, and process optimization. Aiming to leverage skills to improve service efficiency and strengthen customer relationships.
TOP SKILLS
Policy enforcementCustomer satisfactionProfessional telephone demeanorStaff education and trainingCash handling
Customer Service RepresentativeProcurement SpecialistSterile Processing TechnicianLogistics & Distribution TechnicianRetail AssociatePurchaserRetail Associate
Howl At The Moon MechanicalsWellspan Ephrata Community HospitalAce HardwarePaul B Hardware
Ephrata High School
North Hudson, NY
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
University of FloridaOhio UniversityUniversity of Nevada Las Vegas
Las Vegas, NV
Strategic healthcare, employee benefits, and client success leader with 15+ years of experience managing complex employer, health plan, PBM, and healthcare services relationships across Small Group, Mid-Market, Large Group, and Jumbo market segments. Managed a cumulative portfolio of 87 client organizations representing 379,000+ covered lives spanning Fortune 500 employers, healthcare organizations, government agencies, educational institutions, and national commercial accounts. Trusted advisor to C-suite executives, benefits leaders, brokers, consultants, and stakeholders on benefits strategy, pharmacy benefit optimization, healthcare navigation, cost containment, plan performance, retention, and long-term business growth.
Senior Customer Success MangagerAssociate Client Services ManagerFinancial Advisor/Training ProgramMutual Fund Specialist, Legal & ComplianceImplementation SpecialistProject Manager, Global Capital Markets Customer ServiceTeam Leader, Customer Service / Project Coordinator, Customer Service
WorkivaEDWARD JONESRESOLUTE INVESTMENT MANAGERS INC. (FORMERLY AMERICAN BEACON ADVISORS)INFOIMAGE INC.R.R. DONNELLEY & SONS (FORMERLY BOWNE OF NEW YORK)Bowne of New York
CLAFLIN UNIVERSITY
Rhome, TX
Dynamic and results-driven professional with a proven track record in cultivating collaborative partnerships that define objectives and drive successful outcomes. Expertise in overseeing multiple initiatives simultaneously, ensuring high-quality, accurate, and timely results while leading and mentoring high-performing teams. Proficient in managing complex financial services projects, including mutual funds administration and comprehensive reporting for mergers, acquisitions, and IPOs, while maintaining compliance with federal securities laws. Committed to leveraging strong problem-solving abilities and effective communication skills to foster teamwork, implement operational efficiencies, and contribute innovative solutions that align with organizational goals.
