Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
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Enthusiastic and professional. Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Skilled in prioritizing and completing tasks independently. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments.
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Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
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Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Over 26 years of experience working with Unaccompanied Children in executive level roles. Specialized in curriculum development and staff training. Performing analysis of Key Performance Indicators (KPI) and SWOT analysis to formulate training plans using project management platforms to measure result outcomes. Development and oversight of in-house academic and vocational (Career Technical Education, CTE) at local and regional levels. Management of 28 academic programs within 3 states, (California, Arizona, and Texas) with proficient knowledge of state licensing requirements and accreditation. Educational background includes a bachelor’s degree from Northern Arizona University in Elementary Education and a master’s in counseling-Human Relations. Proficient knowledge of ORR policy, Flores Settlement, and other related legal guides in the service of Unaccompanied Children.
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Customer Relations and process improvement professional with 13+ years of experience leading top-performing customer-facing teams in market leading organizations and in highly competitive sectors. A data-driven leader, passionate about key relationship development, executing on strategic plans and creating efficiencies. Exploring opportunities for career advancement in 2024.
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
TOP SKILLS
A highly dedicated, detail-oriented professional with 20 years of experience in law enforcement and company driving throughout Los Angeles County. A customer service-oriented individual who strives for professional excellence and dedication toward anything presented. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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