Full Sail UniversitySUNY Ulster County Community College
Guilderland Center, NY
Led operations management for 152 stores, while being a safety vanguard member, boosting team performance through effective communication and support. Streamlined processes to enhance service delivery and client satisfaction. Coordinated diverse teams to optimize operational efficiency while maintaining safety and quality compliance.
Household Operations ManagerBusiness Operations Lead
Private HouseholdGlass industry
University of Charter
Fort Worth, TX
Organized and dependable professional with experience, in customer service, administrative support, and daily operations.
Proven ability to manage multiple priorities, streamline processes, and enhance efficiency while delivering professional and reliable service.
Known for strong time management, attention to detail, and the ability to work effectively under pressure in fast-paced environments.
TOP SKILLS
Customer service• cash handling & payment processing• professional communication(in person, phone, and email) conflict resolution & problem-solving• time management & organization• attention to detail & accuracy• administrative support
Manager lead - U.S. Client OperationsDeputy Manager lead - U.S. Client OperationsAssistant Manager - U.S. Client OperationsAssistant Manager - U.S. Client OperationsSenior Associate - U.S. Client Operations
Concentrix IndiaConvergys India
Punjab Technical UniversityHeritage Institute Of Hotel & Tourism
Gurugram, HR
Results-driven Operations and Business Performance professional with 11+ years of experience managing operations, clients, revenue, sales, and team performance. Proven experience leading 200+ member teams and delivering key KPIs including CSAT, NPS, sales, revenue, productivity, quality, and service performance. Experienced in launching, scaling, and stabilizing new businesses across India and international locations while working closely with clients and cross-functional teams. Strong data-driven approach to identifying trends, improving productivity, and supporting business decisions, with intermediate proficiency in SQL and Tableau and strong Excel skills.
Anam Logistic LLCGreater Houston Retailer AssociationMovenpick Hotel
Hospitality University of Mumbai
Fulshear, TX
Operations and administrative support professional with 10 years of experience in operations management and administrative support, expert in payroll management and process improvement. Key achievements include achieving 95% accuracy in driver payroll for 53 drivers monthly, and reducing recruitment time-to-fill by 20% using LinkedIn and Indeed. Seeking a Senior Executive Assistant and Business Office Manager position at Chevron, where I bring my operations management and administrative support skills to support your mission of providing high-level administrative and operational support to senior leadership.
TOP SKILLS
Technical proficiencyMicrosoft office suite (excel - advanced)LinkedinZoomSlack
Head of Customer Services (formerly Wealth Operations Manager)Interim Service Delivery ManagerClient Services Team LeaderSenior Customer Support ConsultantCustomer Support ConsultantPersonal BankerCashier
M&GRoyal LondonBarclays
Chartered Insurance InstituteSalisbury CollegeKingdown School
Warminster
A progressive operations leader with a proven track record of driving operational maturity. Proficiency in customer experience management and outsourced operations oversight, anchored by strong governance, deep operational know-how, and an active engagement with the frontline that ensures a thorough understanding of processes, customers, and people. Adept at translating MI into strategic insights, balancing core operational metrics with a proactive focus on root cause resolution and demand reduction. Data-led management, driving both staff performance and deep demand analysis , while delivering clear MI for upward reporting. Skilled in managing executive stakeholder relationships, developing internal talent, and ensuring operational frameworks are fully compliant with practical regulatory requirements.
HR operations and compliance specialist with over 11 years of experience managing employee lifecycle processes such as onboarding, payroll, and compliance audits. Expertise in SAP S/4HANA and SuccessFactors enhances governance and operational efficiency. Delivered effective HR services that improved employee satisfaction across diverse organizations, demonstrating strong stakeholder management and process improvement capabilities.
TOP SKILLS
Employee lifecycle managementHr operationsHr compliance and governanceHris administrationSap successfactors
CVS HealthCVS CaremarkGDLD Medical Malpractice Group
Colorado Technical University
Catonsville, US
Results-oriented Pharmacy Operations Manager with expertise in inventory management, staff supervision, and regulatory compliance. Focused on optimizing workflow processes and enhancing service quality for efficient medication dispensing. Committed to minimizing errors and streamlining operations to support organizational goals.
Strategic sales and operations leader with 14 years in fast-paced environments. Skilled in driving revenue growth, leading high-performing teams, and enhancing customer satisfaction. Experienced in managing multiple territories, optimizing operational performance, and meeting business objectives in the vehicle rental industry.
