Hire Top Director Of Operations

Celia Thomas

Celia Thomas has 24 total years of experience in the call center industry, including 9 years of Call Center Management. She has extensive knowledge in overseeing day to day operations and attaining Corporate, Center and Client objectives through effective development of staff and agents. She is well versed in managing both Inbound and Outbound projects. During her career she has been assigned to various clients from B2B to B2C and has a hand in startup programs. The Department of Children and Families requires 175 agents to receive and assist with 6,556 calls on a daily average. Operation is charged with managing client metrics such as, Average Speed of Answer, After Call Work, Average Handle Time and Average Calls Abandon. Celia previously managed outbound royalty programs such MADD and Special Olympics. The Sponsor program required strong selling skills and high motivation. The goal of 1.25 Sales per Hour (SPH) The Sponsor project held 80 agents with and hour’s budget of 1125 plus per week. As a result of her leadership and her clear vision for her center, her team was successful in obtaining overall metrics.

Kristal Mena

Dynamic clinical operations leader with a proven track record at Healthy Smiles of La Grange, excelling in staff development and quality improvement. Expert in implementing innovative technology solutions and fostering collaborative environments, enhancing efficiency and patient care. Adept at crisis management and protocol development, ensuring optimal operational performance.

Jaleel Cadet

Results-driven Director of Operations with a focus on process improvement, team leadership, and customer service. Proven ability to enhance operational efficiency and mentor staff to achieve business objectives.

Karina Macias

Results-driven healthcare leader with 8 years of experience in clinical operations, workflow optimization, and staff leadership. Proven track record of transforming underperforming clinics, increasing patient volume, improving revenue, and enhancing patient satisfaction. Strong analytical and problem-solving skills, bilingual in Spanish, and committed to driving efficiency and exceptional patient care. Recognized for fostering a positive workplace culture and boosting team morale, leading to higher staff engagement and improved performance.

Derwin Burns

Knowledgeable Manager & Director with solid history of managing bar operations and leading teams to deliver exceptional service. Proven success in menu development and inventory management, ensuring high-quality offerings and cost efficiency. Demonstrated expertise in staff training and fostering Vendor relations.

Tyler Burnam

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Restaurants and Sales.

Merinda Clayton

Versatile Director of Sales Operations committed to accomplishing performance objectives with special focus on business revenue, customer satisfaction and managing day-to-day operations. Offering 15+ years of comprehensive experience providing support in business operations and conducting business processes. Recognized for developing best practices to maximize sale initiatives and setting new standards for expectations.

Tom Gasnick

Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance. I am a member of our Werner Blue Taskforce focusing on ESG, am a member of our DEI council and launched Werner Enterprise's LGBTQ+ Associate Resource Group.