Forward-thinking passionate Director of Operations leader with 15+ years of professional experience in the health, wellness, and beauty industry. I thrive where process and operations meet creative ideas and innovation. I solve problems, drive business results, and know that relationships make it all work and that people are the foundation of any organizations success. Heart exists at the center of all my business strategies (the goal is always to protect the bottom line and grow revenue), while integrity and honesty ground and align all execution, allowing me to push boundaries and create change. I lead calmly through uncertainty, change and growth, while always putting my team and customers first. I have a track record for success and a love for people and cultures!
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Knowledgeable and dedicated professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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Skilled executive professional experienced in healthcare industry and demonstrated success learning new fields quickly. History of making substantial impacts with forward-thinking, resourceful and adaptable strategies. Successful at understanding markets, key business decisions and financial operations.
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To find a position which allows me to learn and grow as a person while utilizing my skills as a compassionate but firm people manager. There is not a task I can’t accomplish. I will do what it takes to figure out any situation or problem. I’m not afraid to ask for help but I will do everything in my power to accomplish a goal before I have to do so. I have learned to lead by example. I place great emphasis on teaching others as many people before taught me. I have developed a knack for delivering truth and guidance in a caring manner. This experience has allowed me to become an effective manager. I am dedicated and comitted. I’ve never been one to turn off my phone or email after 5 o’clock. My job is not my life but it is a constant responsibility. I’d rather take care of something now than add it to my to do list tomorrow.
TOP SKILLS
Operations executive with over two decades of leadership experience managing large-scale retail operations, complex multi-unit portfolios, and high-performing teams across multiple states. Known for driving operational excellence, improving profitability, and leading transformational initiatives in fast-paced environments. Proven track record managing billion-dollar business portfolios, optimizing labor models, improving customer experience, and strengthening compliance and operational controls. In addition to enterprise operations leadership, I design and launch digital platforms and AI-enabled tools that connect technology with real-world impact. I am the creator of Angel Chat, a mobile application deployed on Google Play, and the Beyond the Message platform, focused on digital engagement and community development. My leadership approach blends strategic thinking, operational discipline, and innovation to build scalable systems, empower teams, and deliver measurable results.
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A disciplined and highly skilled professional committed to achieving optimal performance, operational efficiency, and superior results. My personal success is cultivated through a foundation of experience, trust, and innovation; fostered through each individual interaction and solidified one handshake at a time.
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Physical Therapist Assistant with more than 12 years of experience in all levels of care and across all age ranges. Bachelor's Degree in Community Health with a passion for addressing social determinants of health. Outgoing, organized individual with a high level of integrity and a strong work ethic. Eager to bring talent, leadership skills, and positivity to your company to improve the lives of those around us.
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Operations professional with proven ability to drive efficiency and optimize processes. Skilled in strategic planning, resource management, and continuous improvement. Strong focus on team collaboration and achieving results. Adaptable, reliable, and capable of leading initiatives to meet changing business needs.
TOP SKILLS

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