Ambitious and inspirational Director of Operations with over ten years of success in B2B and B2C designed programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
TOP SKILLS
Flexible personal style highly effective leadership, communication, inspirational skills, and interpersonal style, which led to 97% employee retention ratio.Critical thinking considerable background in fostering strategies for continually improving operations, delivering quality service, and instigating momentum through potent “team-task” communication strategies.Diversity of expertise management expertise derived from leading commercial ventures in purchasing and sales, marketing, operations, customer service, and customer relations.Improver of productivity exceed department productivity goals through the establishment of best practices to increase employee output, better communication of objectives and introduction of compensation plans to reward high-performers.Tasking team to talent building, leading and succeeding with many diverse teams, from employees, colleagues, software developers, vendors, sales teams, and clients to formulate a win-win environment fostering group accountability and team strategy.
