Hire Top Customer Service Manager

AMANDA BURGESS

Dynamic Customer Support and Operations Leader with over 25 years of experience, including 16 years focused on building and nurturing high-performing support teams. Recognized as a people-first leader, consistently enhancing customer satisfaction (CSAT), achieving service level agreements (SLA), and accelerating resolution speed through effective coaching, KPI ownership, and strategic process optimization. Expertise in revitalizing underperforming teams, improving escalation management, and leveraging support analytics to implement proactive, customer-centric enhancements in complex, high-volume environments. Committed to fostering a culture of excellence that drives operational success and elevates the customer experience.

JACKIE PUGH

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Katherine Stemmermann

Results-driven and customer-focused retail leader with over 8 years of experience delivering exceptional client experiences, driving operational excellence, and developing high-performing teams. Proven success in coaching associates, improving store performance, building lasting client relationships, and achieving key business goals. Backed by military leadership experience, I bring accountability, adaptability, and a client-first mindset to create strong teams and drive business results.

Lael Harmon

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking. Proven ability to cultivate strong client relationships, manage complex accounts, and identify strategic cross-selling opportunities.

MARIA GRACIA

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Geoffrey Mickel

Empathetic professional with a versatile background in customer service and team leadership. Known for strong conflict resolution and communication skills. Ready to leverage expertise to support operational efficiency and elevate client/patient satisfaction. A client and patient first focus mind set, with a well placed attention to emotions and open conversation

Cesar Sanchez

Flexible Safety Technician dedicated to enhancing workplace safety and compliance through effective communication and teamwork. Demonstrated ability in hazard assessment and emergency response planning, contributing to secure working environments. Focused on delivering positive customer experiences and supporting organizational goals through strong multitasking and time management skills. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Austin Whitby

Customer-focused professional with extensive experience in telecommunications and insurance advising. Proven ability to de-escalate stressful situations while troubleshooting hardware and policy issues. Achieved recognition for commitment to educating clients on coverage options and connectivity solutions.