Customer Service LeaderManager, Customer ServiceSubject Matter Expert, Customer Service
Coty Inc.
WEST LIBERTY UNIVERSITY
Pittsboro, NC
Accomplished leader in customer service operations, overseeing key departments and driving collaboration. Implements innovative solutions to streamline workflows and improve vendor compliance. Engages directly with customers to identify enhancements in service delivery throughout the customer journey.
TOP SKILLS
Order-to-cash managementCustomer relationship managementVendor complianceProject managementErp systems
Site Operation & Service ManagerDiffusion Process EngineerDiffusion Equipment EngineerGrowth Path:
Equipment Section Lead (Diffusion)
Equipment Engineer (Diffusion)
Equipment Technical Specialist (Diffusion)Senior Technician
ASM PenangSSMCGlobalFoundriesSunEdison Ipoh Sdn BhdCarsem (M) Sdn Bhd
University Technology PETRONAS (UTP)University Tun Abdul RazakPolytechnic Ungku Omar
Bayan Lepas, Pulau Pinang
Site Operation & Service Manager leading fab startup, equipment integration, and customer support for 12-inch advanced packaging operations. Directs global tool commissioning, escalations, and cross-functional resources across Asia-Pacific, the USA, and Europe to keep installations on schedule and service quality above 95%. Builds technical teams through hiring, onboarding, certification planning, and performance management while managing local compliance, HR, and financial coordination.
Results-driven Service Manager with expertise in team leadership, regulatory compliance, and workplace safety. Proven track record of enhancing operational efficiency and fostering a culture of continuous improvement.
TOP SKILLS
Kpi monitoringPreventive maintenanceRegulatory complianceMaintenance and repairInventory management
Customer Service RepresentativeCustomer Care RepresentativeCustomer Service Manager
Keefe's AC, Heating, and ElectricalCable South MediaThomas Cardella & Associates
North Carolina A&T State University
Terrytown
Dedicated customer service professional with proven skills in problem resolution and relationship building. Committed to enhancing customer satisfaction through effective communication and active listening.
Manager of National Accounts, Service, and PremierSr. Strategic and Implementation ConsultantOperations Analyst and Executive AssistantExecutive Assistant and Administrative Assistant
The Standard formerly Allstate BenefitsAllstate BenefitsAflac Benefits SolutionsAflac
Lake Forest Graduate School of Management
Talking Rock, GA
Results-driven leader with expertise in strategic planning and team leadership. Focused on aligning stakeholder needs to drive continuous improvement and enhance organizational efficiency. Skilled in client onboarding and relationship management, utilizing data-driven strategies to optimize client experiences and account performance.
TOP SKILLS
Client onboarding and relationship managementAccount growth strategiesStrategic planningData-driven decisionsProcess improvement
Service Delivery Manager, MENAT & KSA RegionLogistics Operations Manager, MENAT RegionNational Customer ManagerSales Territory ManagerKey Account Executive (Customer Service & Operations)Customer Care Liaison (Claims & Complaints)Senior Customer Service & Service Desk Executive (Customer Service & Operations)Senior Customer Care Executive
C H ROBINSON MANAGED SOLUTIONS Contracted by Baker HughesAllyn International Contracted by Baker HughesDHL EXPRESSMphasis Pvt Ltd
Sikkim Manipal UniversityChrist College
Dubai
Dynamic logistics and service delivery professional with over 20 years of strong background in supply chain optimization and team management. Expertise in maintaining SLA compliance and enhancing service quality through data-driven analysis and training initiatives. Proven ability to foster client relationships and implement effective strategies for continuous improvement.
TOP SKILLS
Service delivery optimizationService workflow managementService quality assuranceClient relationship managementLogistics coordination
Scheduling Customer Service RepresentativeSubstitute Teacher-All GradesCustomer Service ManagerCustomer Service ManagerCustomer Care LeadCustomer Service Representative
National Jewish HealthAssumption Catholic SchoolBrothers Mobile SolutionsAmerisourceBergen Corporation
Westwood College
Denver, Usa
Dynamic Customer Care Leader with a proven track record in driving client engagement and enhancing satisfaction through strategic process improvements and effective mentorship. Expertise in conflict resolution and communication fosters customer loyalty while delivering empathetic service. Committed to cultivating a collaborative team environment that empowers employees to excel in their roles and meet customer needs. Recognized for exceptional management abilities and a results-driven approach, ensuring teams are well-equipped to handle daily operations independently.
TOP SKILLS
Customer success 101-401Leading teams for success management courseCommunicating with influence speaking courseFull suite of microsoft and office performance management software applicationsEpic
Customer Service SupervisorCustomer Service Team LeadTelephone BankerQuality Analyst
CenterPoint EnergyAsurion LLCJP Morgan ChaseAsurion CCI
Texas School of Business
Houston, TX
Experienced and detail-oriented utility professional with 10+ years at CenterPoint Energy supporting customer service operations, workforce coordination, and administrative processes in fast-paced, highly regulated environments. Proven ability to manage multiple priorities while maintaining accuracy, confidentiality, and exceptional organizational standards. Skilled in timekeeping administration, attendance tracking, scheduling coordination, data entry, reporting, document management, and process compliance.
Demonstrated success supporting supervisors, managers, and cross-functional teams through effective communication, record management, operational reporting, and problem resolution. Experienced in coordinating employee schedules, maintaining confidential personnel information, processing administrative transactions, monitoring performance data, and ensuring adherence to company policies and labor requirements.
Highly proficient in Microsoft Office Suite, SAP systems, and administrative support functions, with a strong ability to analyze information, manage sensitive data, and meet critical deadlines. Recognized for professionalism, adaptability, attention to detail, and a customer-focused approach. Bilingual in English and Spanish with an Administrative Assistance certification and a commitment to supporting operational excellence across Distribution Control Operations.
