Senior Customer Service SpecialistCustomer Service SpecialistDental AssistantOrthodontic AssistantFront Desk ReceptionistSurgical AssistantOrthodontic AssistantMedical ReceptionistOrthodontic AssistantCustomer Account ExecutiveInformation Security AdministratorRestaurant Supervisor
Christiana Care Cecil CampusInfinia Recruiting Agency – Christiana Care Cecil CampusGreat Whites Dental - Dr. David MastrotaHendrix Orthodontics – Dr. Jeff HendrixENT & Allergy of DEOral & Maxillofacial Surgery Associates – Dr. David King & Dr. Michael KremerGreeley & Nista Orthodontics – Dr. Connie Greeley & Dr. John NistaQuality Family PhysiciansAlpine & Raffetto Orthodontics – Dr. Ray Raffetto & Dr. Mark FissComcast CommunicationsStudent Finance CorporationBurger King
Delaware Technical And Community College
Newark, DE
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses. Eager to excel in a leadership position.
TOP SKILLS
Call center experienceReportingMulti-line phone systemsDocumentation reviewComplaint handling/de-escalation
