Hire Top Customer Operations Manager

Mario Urueta Jr.

Dynamic, mission-driven go-to-market and operations leader with 20+ years of experience driving strategy, execution, and growth across national defense, aviation, and private-sector environments. Proven track record of building and scaling trusted relationships across the Department of Defense, Intelligence Community, and federal law enforcement—translating complex operational needs into actionable business opportunities. MBA-educated and highly effective in GTM strategy, business development, and cross-functional leadership, with deep expertise aligning product, sales, and operational execution to accelerate market penetration. Experienced in leading high-performing teams, optimizing processes, and delivering measurable improvements in efficiency, cost control, and customer outcomes. Recognized for a data-driven, execution-focused approach to identifying market opportunities, removing operational friction, and driving growth in technically complex environments. Adept at navigating ambiguity, influencing senior stakeholders, and building scalable systems that support long-term revenue generation and competitive positioning in emerging technology sectors.

Lorraine Barrucco

17+ years experience as a call center professional with commitment to excellence and operational efficiency. Known for driving team collaboration and delivering results in dynamic environments. Expert in process optimization and employee development, ensuring smooth operations and high customer satisfaction.

STEPHEN J. HORAN

Strong track record of implementing innovative methodologies to streamline operations resulting in fiscal and operational excellence while promoting service growth, engagement, safety, and compliance. Extensive experience with small and large constituencies, guiding broad scale change and driving organizational goals with premier organizations. Results-driven, Senior C- Level leader with a strong reputation for creative problem solving, team building and collaboration; increasing internal and external stakeholder satisfaction. Fiscal acumen, budgetary accountability through forecasting, disciplined P&L and continual improvement strategies among multiple business units.

Giovany Carvajal

Accomplished Operations Manager focused on compliance, process improvement, and team accountability. Skilled in managing KPIs and fostering a culture of safety and continuous improvement, contributing to enhanced operational success.

ALLISON COLES

Experienced administrative and operations professional with over 25 years in healthcare, real estate, and private service environments. Manages scheduling, billing support, records, and client communications efficiently in both in-office and remote settings. Committed to maintaining confidentiality while enhancing operational effectiveness. Pursuing remote administrative or scheduling roles that offer long-term growth opportunities.

Justin Antonio

Administrative leader offering 15+ years of management experience, overseeing teams as large as 100 employees and as small as 10 employees. Understands prioritizing and delegating administrative tasks to drive goal achievement. Advanced proficiency in schedule coordination and resource allocation. Dedicated to training and mentoring talent, and coaching bottom performers in order to cultivate a productive metric-based work culture. Methodical and detail-oriented professional advocating for teamwork, balanced accountability, and a just culture.

Eddy Hernandez

Accomplished Commercial account manager offering over 17 years providing superior member service and business development through proactive sales efforts and quality credit control. Maintained cordial and effective relationships with clients, coworkers, carriers, vendors and other business contacts. Performed complex tasks with many concrete and abstract variables.

Michelle Darragh

Dedicated professional with a strong foundation in customer service and public speaking, complemented by a friendly demeanour and effective time management skills. Demonstrates expertise in handling difficult customers and special needs clients, ensuring a customer service-oriented approach. Committed to training and mentoring, fostering team rapport, and safeguarding practices. Possesses relevant industry knowledge with a keen interest in local history, aiming to leverage these skills towards enhancing community engagement and support. Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.