Hire Top Customer Operations Manager

Jennifer Thomas

Results-driven Operations Manager with over 25 years of experience leading sales, managing logistics, and optimizing day-to-day operations. Skilled in team coordination, sales, pricing strategy, vendor relations, and customer service. Proven track record of streamlining processes, boosting profitability and growth, and delivering exceptional client experiences. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability, and swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Jennifer Zeigler

Dedicated customer service professional with over 15 years of experience in delivering exceptional support across various platforms. Proficient in customer service and technical troubleshooting/help desk support. Adept at managing complex customer interactions with empathy and efficiency, ensuring high levels of satisfaction and compliance with industry standards.

John Tafoya

Business-focused operations leader with 20+ years of experience driving process optimization, leading cross-functional teams, and improving service delivery in fast-paced environments. Holds a Bachelor of Science in Business Administration with a triple major in Marketing, Supply Chain Management, and Management. Experienced in supplier onboarding, compliance documentation, sourcing analytics, demand planning, and marketing analytics. Proven ability to reduce operational costs, implement scalable inventory & sourcing systems, and lead strategic customer engagement initiatives. Eager to apply both practical experience and data-informed strategies to support performance goals in supply chain, operations, or sourcing roles.

JENELYN JACOBE

Accomplished Billing Manager with expertise in medical billing, insurance claims management, and revenue cycle operations. Demonstrated success in leading billing teams, optimizing processes, resolving discrepancies, and maximizing revenue capture. Recognized for precision, proactive problem-solving, and effective collaboration across departments. Results-driven professional dedicated to ensuring accuracy and efficiency in all aspects of billing operations.

Jay Ortiz

Customer Success Executive with deep expertise in driving adoption, retention, and revenue growth within fast-paced, enterprise SaaS and tech environments. Proven leader in scaling success operations, building strategic executive relationships, and guiding cross-functional teams to deliver measurable business impact. Fluent in leveraging CRM, CS platforms, and advanced analytics to drive Net Revenue Retention (NRR), product adoption, and customer health. Skilled in implementing Voice of Customer (VoC) programs, digital engagement strategies, and success playbooks aligned to ARR and renewal goals. Tech-savvy, data-driven, and customer-obsessed — committed to delivering value at every stage of the customer journey.

Adeline Loh

Experienced operations and project management professional in the Language Services industry. Proven ability to lead teams, streamline operational processes, and enhance project management practices globally. Skilled in HR operations, training programs, stakeholder engagement, and delivering measurable business outcomes. Certified in coaching (ICF ACC) and HR (WSQ ACLP), seeking leadership roles to leverage expertise in team building and organizational growth.

Danette Robinson

Accomplished Manager with expertise in training and motivating staff to achieve challenging performance targets, ensuring high-quality service delivery that consistently satisfies customers. Dedicated to maintaining departmental efficiency and cost-effectiveness, driving business success through continuous process improvements as a purposeful Program Manager. Skilled leader in the Human and Social Service industry, with a proven track record of effectively managing and motivating personnel throughout an 18-year progressive career.

Robert Schriner

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.