Hire Top Technical Support Engineer

Rajarajan Rajendran

Seeking a position in which my technical skills, education, experience can be utilized to best benefit the organization, by keeping in tune with emerging technologies. 13+ years’ experience in IT services. Worked as a Technical support for Various organization for 8 years. Provided ITIL incident management for critical system service interruptions. Managed and Worked with the team of 4-30 in emergency and critical situations to address infrastructure, application and security impairments or outages Streamlined communication and documentation to help drive TTR for application outage to less than two hours and a yearly availably of 99%. Managed several security and companywide incidents to quick resolution and early detection of issues. Earlier worked as L2 support which helped in building rapport with first line of support to locate and fix the Root cause even before the incident get escalated. Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Lennox Mdzomba

Personable and dedicated Customer Service Representative with extensive experience in construction Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

David Myers

Customer Support & Technical Operations leader with 10+ years of experience in fintech and SaaS environments. Proven track record of leading support teams, resolving high-impact escalations, and improving SLA performance. Hands-on experience using SQL for data analysis and troubleshooting, along with driving process improvements and supporting automation initiatives. Strong cross-functional partner with Product, Engineering, and Operations to enhance system reliability and client experience.

William Burek

Accomplished Technical Lead & Mechanical Design Engineer with a proven track record at Stryker, specializing in New Product Development for medical devices. Expert in strategic planning and project leadership, demonstrated through the successful launch of the award-winning Bone Mill+ & current Technical Lead Role. Skilled in gathering usability & customer feedback, demonstrated by coordination and execution of 10+ Voice of Customer events, resulting in over 100 individual customer touchpoints within a single year.

MARC P. OLDHAM

Detail-oriented IT professional with twelve years of experience. Skilled at operating in a wide range of platforms. Excellent written and oral communication skills; capable of explaining complex issues in easy-to-understand terms.

SUBIN XAVIER

IT professional with 12+ years of experience specializing in technical support, customer service, and system administration. Working knowledge of server applications and infrastructure architecture, Incident and problem management, and debugging environments to determine root causes. Strong experience in providing L2 level IT Support Working experience.

Jowanda Alexander

With a proven track record at Harte-Hanks CRM Services/Max, I excel in technical troubleshooting and customer satisfaction management, boosting user engagement by 15%. My expertise in HIPAA compliance and active listening ensures top-notch service support, aligning with employer needs for adaptability and problem-solving skills. Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Renato D. Avelino

Diligent Technical Support Specialist with solid background in troubleshooting and resolving technical issues. Recognized for efficiently managing support tickets and improving user satisfaction. Demonstrated expertise in system diagnostics and customer communication.