Hire Top Technical Support Engineer

Susheel Shindhe

As a diligent Technical Support Specialist with over 3.5 years of experience in the SaaS industry, I have acquired extensive expertise in efficiently resolving problems, troubleshooting backend website issues, and addressing email concerns. Additionally, seven-year experience in managing my own firm has instilled in me the priority of customer requirements and honed my ability to skillfully interact with customers. Through friendly persuasion, I adeptly deescalate situations, ensuring a smooth transition and ultimately delivering enhanced customer satisfaction.

Jessica High

Detail-oriented agent offering skills in supporting users with technical knowledge and troubleshooting. With sharp Customer Support skills, I'm hoping to obtain a challenging position where the skills of customer care, and professionalism can be utilized.

Cheyne Rosales

Experienced IT Support Engineer with over 10 years in technical support for enterprise and MSP environments. Specializes in troubleshooting hardware, software, and network issues, achieving high first-call resolution rates. Skilled in Windows administration, Active Directory basic knowledge, Office 365, VPN, and endpoint security. Focused on minimizing downtime and enhancing end-user productivity through proactive support and process optimization.

Andrew Sanabria

In my Tier 2 and Tier 3 roles, I specialized in handling more complex and escalated technical issues that frontline support couldn’t resolve. I worked in high-volume environments, taking 100 to 150 calls a day, troubleshooting internet, network, and phone issues across multiple regions. I regularly worked directly inside modem and router systems—resetting configurations, adjusting channels, managing SSID and PSID settings, and helping customers connect multiple devices. I also handled telephony issues like call routing, number porting, and even setting up fax functionality when needed. A big part of my role was identifying root causes—whether it was signal issues, network congestion, or configuration problems—and resolving them efficiently. I used systems like Avaya and Cisco Finesse to track cases and ensure everything was documented properly. That experience really built my ability to troubleshoot deeply, stay calm under pressure, and take full ownership of issues from start to finish.

ASHENAFI MENGESTU

Dynamic Technical Support Analyst with a proven track record at the Washington Metropolitan Area Transit Authority, achieving a 95% first-contact resolution rate. Expert in network security and incident response, leveraging strong analytical skills to enhance system reliability and safeguard critical data. Committed to fostering collaboration and driving efficiency through innovative solutions.

Hussien Abd El-Khalek Shawky

Detail-oriented and motivated civil engineer with a strong foundation in previous projects and a deep passion for the field. Expertise in cost estimation, financial planning, and project management, focusing on optimizing budget allocation and ensuring financial accuracy. Recognized for effective collaboration with cross-functional teams to meet project milestones and budget objectives while maintaining timelines. Demonstrates adaptability and reliability in dynamic environments, with strong skills in cost analysis and contract negotiation, driving a commitment to deliver innovative solutions and contribute significantly to team success.

Khairi Rohizad

Experienced in effectively connecting with business customers to understand their account needs, drive growth, and foster long-term relationships. Adept at actively listening to customer needs, ensuring high-quality standards, and staying up-to-date on product and service updates. Highly empathetic and supportive, contributing as a valuable team player. Consistently surpassing sales targets, skilled in delivering exceptional service and prioritizing quality. Proven track record of over 5 years in customer service, dedicated to providing outstanding support and exceeding customer/user expectations.

Mario Michel

Detail-focused Data Analyst with 2+ years of experience in Data Analytics, knowledge in data warehousing, interpreting and analyzing data, with a proficiency in statistical software platform for effective data analysis, including SQL, Excel (Pivot Tables), Tableau, R, Python, and process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.