Hire Top Technical Support Engineer

JILLENA PERRY

Customer-focused Technical Support Representative brings strong critical thinking and troubleshooting skills to resolve issues and identify root causes. Utilizes complex data interpretation to drive project success. Strong record of success in resolving customer concerns with the first call. Leverages phone, email and other technologies to offer remote support to end-users.

BRADLEY ELLIS

Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Erica Curnutte

Strategic Technical Support, Customer Support, and Implementation Leader with 10+ years in EdTech, specializing in software integrations, complex system onboarding, and stakeholder relationship management. Experienced in Agile environments and cross-functional collaboration with engineering, product, and customer success teams to diagnose and resolve technical issues quickly and improve system performance and user experience. Proven record for improving engineering/customer support workflows and issue resolution times. Recognized for building trusted partnerships with educators, administrators, and IT teams; translating complex technical insights into actionable solutions.

Robert Kwayisi

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Andre Roybal

Experienced Technical Support Representative at Rise Broadband, recognized for expertise in technical troubleshooting and customer service. Successfully resolved intricate VoIP challenges while enhancing service performance through meticulous attention to detail. Focused on providing outstanding support and fostering continuous improvement in fast-paced settings.

Wayne Scott

Knowledgeable Sr. Technical Support Specialist with solid background in CAD training and history of enhancing learners' proficiency in CAD software tools. Known for developing comprehensive training modules that improve customer and colleague performance and understanding. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Expert in advanced CAD design and relationship building, I have successfully optimized processes and empowered teams, driving significant improvements in operational efficiency and client engagement.

Robert Croteau

Accomplished professional with over 10 years of comprehensive experience in automotive service and technical support roles. Currently excelling as a Service and Technical Support Manager at Hyliion in Cedar Park, TX. Hired to install, diagnose, and repair Hyliion Electrified Powertrains, quickly advancing to Service Supervisor in October 2021. Leads a skilled team of field service technicians, both in-shop and on the road, while developing and overseeing a successful remote monitoring and diagnosis program for customers nationwide. Proficiently manages Service Bill of Materials and adeptly administers Salesforce for work order creation and tracking across a fleet of over 100 vehicles. Known for fostering strong customer relationships and ensuring high-quality service delivery. A results-driven professional with a proven track record in technical service management, diagnostics, and customer relations. Committed to delivering superior service, efficiency, and continuous improvement in automotive service operations.

Shaun Bass

Accomplished professional with a proven track record, excelling in team leadership and computer technology. Enhanced customer satisfaction and streamlined processes, significantly improving response times. Expert in training development and problem-solving, adept at driving performance improvements across diverse teams. Demonstrated ability to convey complex technical concepts with ease, ensuring high levels of client satisfaction.