A result oriented global leader with 25+ years of support/services experience. A strong people leader with background in creating sizable global innovative teams for Remote/On-site service delivery in Virtualization, Network Operations Centre (NOC), Data Centre Operations, Cloud Services, Mobility, Enterprise Storage/Back-Recovery Solutions, building excellent customer experience and loyalty through customer advocacy. Mission: Apply my global experience as a high-achieving leader to innovate, transform and scale-up an organization to deliver the best-in-class customer experience in IT industry.
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Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
TOP SKILLS
Dynamic Desktop Support Engineer with extensive experience at Abbott, excelling in technical support and user training. Proven ability to enhance system performance and ensure security compliance. Skilled in troubleshooting network issues and proficient in ticketing systems, demonstrating strong problem-solving and communication skills to deliver exceptional end-user support. Cybersecurity professional with focused background in identifying and mitigating security risks. Proven ability to collaborate effectively within teams to implement security measures and respond to evolving threats. Recognized for strong analytical skills and adaptability in dynamic environments.
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Licensed sales professional with proven track record in driving revenue growth and client satisfaction. Skilled in relationship building, strategic planning, and negotiation. Strong focus on team collaboration, adaptable to changing needs, and consistently achieves results. Known for problem-solving abilities and delivering impactful solutions. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Offering warm demeanor and excellent communication skills suited for customer interaction, eager to learn and grow in call center environment. Brings ability to quickly grasp new concepts and master tools essential for customer service roles. Ready to use and develop problem-solving and active listening skills in Customer Service role.
TOP SKILLS
Experienced Information Technology Manager with a proven track record in the hospitality industry. Skilled in hotel systems, network security, project management, and leadership. Adept at implementing strategic solutions and driving technology projects to success.
TOP SKILLS
Results-driven technical professional with comprehensive experience in technical support and team leadership. Proven ability to manage complex technical issues, ensuring seamless operations and high customer satisfaction. Known for effective collaboration and adaptability in dynamic environments, leveraging expertise in troubleshooting and customer service excellence.
TOP SKILLS
Experienced IT professional with 14 years of expertise in production application support, software support, and system administration. Skilled in diagnosing, troubleshooting, and resolving complex technical issues across diverse environments. Proven track record in client retention and increasing client satisfaction rates. Adept problem-solver dedicated to ensuring seamless operations and optimizing system performance. Committed to delivering high-quality support and driving continuous improvement in IT processes.
TOP SKILLS
Technical Support Specialist with 15+ years of experience in multinational companies in leading-edge technology and knowledge of administrative informatics. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
TOP SKILLS
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