Senior VMware Engineer / Technical Writer with 15+ years of experience in the Information Technology industry. Extensive qualifications in all facets of information technology including: documentation, implementation, user training, quality reviews, and enhancements.
Qualified Advanced Technical Support Specialist with 30 years of helpdesk and customer service experience. Provides comprehensive customer service support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
TOP SKILLS
Microsoft windows and officeAnalytical and methodicalResolving problems and incidentsFirst level supportOrganizational skills
M.A.H.Y Khoory & companiesAl-Nafaa Foundation for Charity and HumanitarianManar AL Eman Real State
Ajman university
Ajman, Ajman
Highly skilled professional with a strong foundation in problem-solving, communication skills, and team building. Demonstrates calm under pressure and effective leadership in various settings. Committed to fostering collaborative environments and driving team success.
TOP SKILLS
Calm under pressureProblem-solvingCommunication skillsTeam buildingLeadership
Technical Support Level 1Customer Service RepresentativeCareer Break
Studying/VoluteeringAloricaPrivately Employed
DeVry University
Jersey City, United States
Dynamic technical support professional with a proven track record at Alorica, excelling in customer satisfaction and multitasking. Skilled in designing SD-Access and implementing wireless architecture, complemented by strong communication abilities. Cisco Certified Network Associate and Comp TIA A+ certified, Server+, dedicated to resolving complex IT issues efficiently.
TOP SKILLS
Cisco certified network associate 10/2024Comp tia a+ 12/2024Comp tia server+ 02/2025Comp tia network + 10/2025Ccnp 02/2026
Manager Technical Support CenterHiring Manager Assigned RoleSr. Specialist of Optimization, Customer CareStaffing Branch ManagerProject ManagerCounseling AssistantVice President
AT&T Global Network Services Slovakia s.r.o.AT&T Global Network Services SlovakiaSlovak Telekom a.s.Manpower Group Slovensko s.r.o.T - Systems Slovakia s.r.o.Counseling ServiceNew Star LLC
Pikes Peak University
Kosice
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
TOP SKILLS
Inter-department collaborationCustomer relationsResearch and due diligenceBenefits and compensation managementProject planning and development
Network Technical Assistance Center(NTAC) EngineerTier 2 Support and Training Specialist
T-Mobile (formerly Sprint)Ericsson (for Sprint)
Devry University
Kansas City
Results-driven telecommunications professional with over 12 years of experience in network surveillance, voice trunking, and network support, specializing in analog TDM and VoIP/IMS systems. Proficient in decoding call setup, signaling, and teardown using SIP, RTP, DIAMETER, H.248, RTCP, and SDP protocols. Demonstrated expertise in tiered support, training, vendor management, and outage recovery, with a proven track record of advancing from Tier 1 to NTAC roles. Adept at training global teams and managing high-stakes escalations, contributing to operational excellence during major corporate transitions.
TOP SKILLS
Protocols: sip, rtp, diameter, h.248, rtcp, sdpSystems: analog tdm voice trunking, voip/ims, network monitoring toolsCompetencies: network surveillance, advanced troubleshooting, outage recovery, vendor management, escalation handling, training and developmentTools: proficient in network diagnostic and packet analysis tools (e.g., wireshark, proprietary monitoring platforms)
Amrit Science CampusEverest Higher Secondary Boarding School
Kathmandu
IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
