Hire Top Technical Support Engineer

Tarus Ballard

Achieved notable first-call resolution improvement at Komatsu, demonstrating exceptional problem-solving and multitasking skills. Excelled in fostering client trust through effective communication, and efficiently managed material handling with a focus on safety and teamwork. Proven ability in technical troubleshooting and strong client relationship management stands out. Qualified Advanced Technical Support Specialist with 4 years of helpdesk and customer service experience. . Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Joshua Brooks

Dependable technical support associate analyst, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Knowledgeable in medical terminology and scheduling.

Kevin Williams

Leverages extensive experience in technical support and team leadership to drive operational excellence. Skilled in analyzing customer feedback and data to implement process improvements, train staff, and enhance service delivery, resulting in improved response times and customer satisfaction.

Tatyana Khlud

Telecommunications engineer with extensive expertise in switch translations and routing. Proven track record in optimizing network operations by migrating traffic from TDM to VoIP. Strong troubleshooting skills leading to improved operational efficiency.

Iek Ming Ming

Dedicated professional in current role, successfully managing wide range of responsibilities related to End User Computing (EUC) BAU tasks. Strong drive for continuous learning and adaptability, always eager to embrace new challenges and expand skill set. Experience in handling majority of EUC BAU activities has honed ability to effectively troubleshoot and resolve issues, ensuring smooth operations for organization. Committed to delivering high-quality results and thriving in dynamic environments that foster growth and innovation.

Earl Bray III

Experienced Sr. Support Engineer with a solid background in user support and root cause analysis. Possessing advanced knowledge of CRM and Knowledge Management software support, dedicated to resolving issues comprehensively. Consistently providing exceptional support in both remote and desk-side environments for optimal user experiences.

Lee Fowler

Dynamic operations leader with extensive experience at Duke Energy, excelling in risk management and safety compliance. Proven track record in performance evaluation and coaching, enhancing team productivity. Skilled in technical troubleshooting and analytical thinking, driving process improvements that significantly elevated customer satisfaction and operational efficiency.

Paul Ryder

Customer focused professional with extensive experience in many client facing industries. Smoothly direct employees carrying out support and customer service operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.