Hire Top Technical Support Engineer

Veera Bhavani Shankar Mondem

4.6 Years of Experience in IT Industry on ServiceNow Development, Product Technical Support on IT Service Management (ITSM), Strategic Portfolio Management (SPM), Workspaces. Have good practical knowledge on ITSM module. Experience in handling ITIL Practices (Incident, Service Request, Change Request, Problem, Knowledge) in ServiceNow. Experience in developing the Application, Migration of code to Live environments, Implementation of the requirements. Experience in developing Catalog Items, Record Producers, Order Guides, Flows, Workflows. Have good expertise in Domain based Environments and Standalone Environments. Experience in configuring the Access Controls (ACL), User Criteria’s and Query Business rules for controlling the Access. Experience in configuring and maintaining all the foundation data (Companies, Locations, Departments, Roles, Groups, Users) through Data Sources and Import sets. Experience in Data Sources, Data Loads, SFTP data import, Transform Maps. Experience in Installing the Mid Server and configuring it as per requirement. Experience in configuring the LDAP at ServiceNow. Experience in Developing the Client Scripts, Business Rules, Script Includes, UI Policy’s, UI Actions based on the requirement. Good Knowledge on Strategic Portfolio Management and its sub topics as Ideas, Demands, Projects, Cost plans, expense lines, Time sheets and their configurations. Good knowledge on Strategic Planning Workspace, Project Workspace and the Planning console. Good knowledge on Portfolio plannings, Roadmaps, Agile procedures. Good Knowledge on Service Operations Workspace, and beginner on UI Builder configurations. Good knowledge on Survey definitions, knowledge translations, Service Level Agreements. Have good experience in Developing the Inbound Email Actions, Notifications. Expertise in Investigating the Root cause of the issues and finding appropriate Solutions. Experience in Debugging the scripts through different OOB Debugging functionalities. Expertise in debugging Transaction Logs and System Logs and analyze the cause of the issues. Experience in Implementing scripts and functionalities by following ServiceNow Best Practices. Expertise in Handling Multiple customers directly with good customer satisfactory. Handling very critical issues on Customer instances and fixing those and engaging with multiple teams in analyzing the cause and fixing it in time which reduces the Impact on the End users using the Platform.

Pratham P Joshi

CCNP-certified Network Support Technical Lead with specialized skills in leading and coaching Network Support engineers. Proven ability to mentor teams, resolve escalations, and drive collaboration to achieve operational excellence.

Gabrielle Thompson

Goal-Oriented Customer Service Representative with 5+ years of significant experience and resolving problems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Kweku Fynn

Microelectronics Engineering Technician with 4+ years of experience supporting semiconductor manufacturing, process development, and reliability initiatives in high-precision environments. Experienced in wafer fabrication processes, including photolithography and thin-film technologies, with a strong track record of collaborating with engineering and quality teams to improve manufacturing performance and product reliability. Skilled in developing test plans, troubleshooting production issues, maintaining complex equipment, and implementing continuous improvement initiatives. Known for strong technical problem-solving, adaptability in fast-paced environments, and the ability to train and support technical teams to achieve consistent, high-quality results.

Rahul Gupta

CompTIA A+ certified and Qualified Advanced Technical Support Specialist with 1.5 years+ of helpdesk and customer service experience. A hardworking and passionate job seeker with strong organizational skills eager to secure an IT Technical support position. Ready to help the team achieve company goals.

Satish Chandra Pudutha

Dedicated to securing a role within a dynamic and people-oriented organization where, extensive experience can be leveraged to contribute effectively to corporate goals. Thriving in challenging environments, I aim to foster collaborative teamwork while delivering exceptional service to the company thereby driving organizational success.

Teddy Obiekwugo

Dynamic and highly motivated IT professional with a Distinction-level MSc in Cybersecurity and a First-Class BSc in Information Technology. Skilled in troubleshooting complex systems, securing digital infrastructures, and providing exceptional IT support to diverse clients. Strong foundation in network security, threat mitigation, and incident response. Enthusiastic about leveraging technical expertise, analytical skills, and hands-on experience to excel in cybersecurity-focused roles.

Swathi Sree Pinisetty

Technical Support Analyst with five years of experience in providing effective technical support. Strong track record in diagnosing and resolving hardware, software, and network issues, contributing to high user satisfaction rates. Adept in utilizing ticketing systems and managing SLAs, ensuring swift incident resolution and collaboration across teams.