Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
TOP SKILLS
Cloud computing (azure & aws)Network infrastructureAdaptability to technology changesProblem solvingPython
Software Engineer/Senior Software Support EngineerJunior Software Engineer - InternshipSystems Support Engineer - LearnershipTutor
Datacentrix GroupUKZNMicsetaMangosuthu University of Technology
Mangosuthu University of TechnologyMatomela High SchoolOpenText Software CompanyMicsetaMicro FocusBytes Technology & Learning Academy
Durban, Kzn
I'm a Senior Software Support Engineer/Software Engineer with a great passion and enthusiasm regarding software configuration, software engineering, system support, software analysis, researching, software designing, software installation and software testing. I have a strong technical background and excellent interpersonal skills. I am a bright, talented, ambitious individual with a strong technical background.
I am a self-disciplined individual with the ability to work well within a team. I am able to play a key role throughout software testing, system analysis, system designing and system engineering to ensure maximum accessibility, customer experience, and usability. I am deadline-orientated and have the ability to produce detailed technical specifications from the user's requirements.
I hold the following tertiary qualifications:
1. Advance National Diploma in Software Development
2. Process Platform Diploma from OpenText
3. Content Server Administrator Certificate from OpenText
4. National Higher Systems Support Certificate from MICSETA
5. National Senior Certificate
6. Lifecycle and Portfolio Certificate from Micro Focus.
7. Functional Testing Certificate from Micro Focus.
8. Management Development Certificate from Altron Bytes.
10. Appworks Platform Analyst Certificate from OpenText.
11. Appworks Platform Administrator Certificate from OpenText.
12. Appworks Platform Developer Certificate from OpenText.
Technical Support RepresentativeCustomer Service RepresentativeTranscriptionistAssistant Program DirectorRehab Tech
FoundeverInstacartRevEnvoy At The Village Retirement HomeUVA-Healthsouth Rehabilitation Hospital
Fluvanna County High School
Petersburg, VA
Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Senior Technical Support Engg. (NetScaler and ADM)Senior Network Engineer (Wireless and ClearPass)Network/Technical Support Engineer (Wireless and RnS)Post Processing EngineerRF Drive Test Engineer
Network Engineer with over 7 years of comprehensive experience, specializing in Load Balancer, Web App Firewall, Wireless Networking and Enterprise Technical Assistance.
TOP SKILLS
Adept understanding of protocols like tcp, http, ssl, ftp, dns.Advanced knowledge and troubleshooting on ldap, radius, saml, oidc and oauth.Fundamental knowledge of aws cloud services.Experience on wireless standard 802.11a/b/g/n/ac and authentication protocol 802.1x, aaa, radius, eap-peap, etc.Understanding of switching concepts such as vlans, 802.1q, stp, rstp, vrrp, link aggregation, etc.
Resultant – City of Fort WayneBest Buy – Geek SquadPlanet Fitness
Ivy Tech Community CollegeNorth Side High School
Fort Wayne, IN
As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service.
Professional technical support professional with strong track record in troubleshooting, problem-solving, and delivering exceptional customer service. Adept at collaborating with teams to achieve optimal results and adapt to changing demands. Skilled in software and hardware diagnostics, network configuration, and user training. Known for reliability, effective communication, and proactive approach to resolving issues.
TOP SKILLS
Technical supportHelp deskTicket managementDesktop supportWindows os
KellyConnectBlueCross BlueShieldRoper St. FrancisMedasourceTranscomUK Healthcare / AbleConduentUnitedHealth Group
Purdue Global University
Cordova, TN
Experienced and adaptable remote professional with over six years in technical support, billing operations, and clinical chart abstraction. Demonstrates a strong track record of achieving first-contact resolution, abstracting thousands of medical charts for quality reporting, and enhancing documentation workflows within healthcare systems. Proficient in navigating multiple EMR platforms, resolving complex technical and billing issues, and maintaining audit-ready, accurate records with 98–99% precision. Known for excellent communication, mentorship, and independently managing multiple concurrent contracts with professionalism and efficiency.
IT Technical Support SpecialistExecutive Administrative Assistant
Aria Community Health CenterUS Navy
Rasmussen University
Lemoore, CA
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
TOP SKILLS
Customer satisfactionData managementAttention to detailOrganizational skillConflict resolution
Technical Support RepresentativeCLIENT SERVICES ACCOUNT COORDINATORCLIENT SERVICES REPRESENTATIVE II (BILLING AND MACD)TECHNICAL SUPPORT REPRESENTATIVE II
Spectrum Enterprises LLC, A Charter CommunicationsSpectrum EnterpriseSpectrum Business
Central Texas CollegeCopperas Cove Highschool
Killeen, TX
Experienced networking and IT professional with a logical and solution-focused approach. Over 10 years of providing comprehensive technical support to clients, developing a deep understanding of the industry. A degree in Network Cloud Support and Cybersecurity equips me with the knowledge and skills to effectively utilize my educational background and professional experience. Well-versed in cutting-edge technologies, particularly in enterprise telecommunications operations, products, and systems. Known for being solutions-focused and team-oriented, bringing broad-based experience and hands-on skills to any project or team.
