Hire Top Technical Support Engineer

Vivek Patsawane

Experienced Cybersecurity professional with 10 years in the field, including 4 years focused on Microsoft security solutions. Enhances organizational security through endpoint protection, threat detection, and device management. Facilitates deployment and management of Microsoft Defender for Endpoint, conducts threat investigations, and optimizes security configurations.

Carly Gillingham

Dynamic leader with over 12 years of experience in Client Success, Product, Sales, and Implementation functions, recognized for building and scaling high-performing teams that drive significant revenue growth. Extensive collaboration with Sales and Product leadership resulting in the execution of impactful customer-facing programs that generate incremental revenue. Spearheaded voice-of-customer programs with Product and Engineering, ensuring close looping on product insights.

Gerson Jimenez

Detail-oriented Technical Support Specialist with experience delivering timely, solutions-focused support to end users across diverse environments. Skilled in troubleshooting hardware, software, network, and access issues while maintaining high levels of customer satisfaction. Experienced in managing tickets, documenting resolutions, and improving service workflows to increase efficiency.

David Ingty

Senior Support Engineer and Squad Captain with extensive experience in managing technical support operations and leading support teams. Proven track record in resolving complex technical issues, implementing process improvements, and enhancing team performance. Skilled in collaborating with cross-functional teams to drive product optimization and organization wide enhancements. Adept at mentoring and developing team members, fostering a culture of continuous learning and innovation.

Triko Taing

Knowledgeable Technician & Technical Support professional with significant experience in providing technical assistance and troubleshooting solutions. Adept at resolving complex issues and enhancing system performance. Excels in processes improvement. Demonstrated ability in complex problem-solving and effective communication. Known for collaborative teamwork and adaptability in dynamic environments.

Corinne Porter

Experienced Technical Support Officer bringing 10 years of quality performance in insurance roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Randall Taylor

Technical Support Specialist with expertise in diagnosing and resolving payment gateway and network connectivity issues. Strong commitment to customer satisfaction demonstrated through high-quality support and consistent QA scores. Actively pursuing CompTIA Security+ certification to further enhance technical capabilities.

Daniel Joseph S. Chua

Licensed Electronics Engineer with over 12 years of successful experience in Customer Support and Sales in the Medical Industry. Professional with significant technical support background. Skilled in troubleshooting, problem-solving, and delivering effective solutions. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and excellent communication. Recognized consistently for performance excellence and contributions to the company.