Software testing specialist with 9+ years’ experience spanning healthcare diagnostics, embedded systems, and mobile platforms. Proven success in leading testing teams, managing stakeholders, and ensuring software quality across regulated domains. Skilled in manual and automation testing, agile practices, and regulatory compliance.
TOP SKILLS
Databases: sql server (basics)Automation tools: perfecto mobileBug tracking tools: jira, clear quest, hp alm, helix almScripting: python (basics)Operating systems: windows 10, mac os
Technical Support AnalystPresident/Head InstructorSupport SpecialistTechnical Support Specialist
CDK GlobalQueen City Sword GuildStratacacheReynolds and Reynolds
Miami University
Youngsville
Dynamic Technical Support Analyst with a proven track record at CDK Global, excelling in application support and customer service. Adept at analyzing technical issues and implementing effective solutions, I fostered strong client relationships and ensured high satisfaction rates through diligent follow-ups and proactive troubleshooting. Committed to delivering exceptional support in fast-paced environments.
TOP SKILLS
Application supportTechnical issue analysisApplication installationsCustomer serviceTicketing systems
Senior Technical Support EngineerBase Maintenance Support Staff (AIRBUS Fleet)Workshop EngineerAircraft Maintenance Engineer (Practical Training)Workshop Engineer On Job Training
EGYPTAIR MAINTENANCE & ENGINEERINGRema-Egypto factory for marble and graniteAIR MEMPHIS AIRLINEScience and Technology Center of Excellence
Ain Shams University
Nasr City, Cairo Governorate
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
TOP SKILLS
Software: amos, ms office packageMechanical design: catia v.5, autocad, inventor 2010, ansysAirbus tools: airn@v, skywise, cdisPassion: technical writing & researching, fault isolation and defects assessment, following technical bulletins at airbusworldStrong knowledge: airbus customization and delivery documentation, airbus assembly drawing
Sales Engineer with proven experience in customer relationship management, RFQ preparation, offer negotiation, and project support from concept to completion. Skilled in industrial automation. Strong knowledge of process instrumentation, engineering documentation, and control systems, combined with proficiency in Microsoft Office, Dynamics NAV, and technical software tools. Adept at bridging technical expertise with commercial insight to deliver efficient, reliable, and innovative industrial solutions.
TOP SKILLS
Process instrumentation: familiar with a wide range of process instruments, including pressure, temperature, level, and flow measurement devices.Engineering documentation: strong understanding of technical documents such as electrical drawings, p&ids, signal lists, and loop diagrams.Procurement & rfq preparation: experienced in preparing rfqs and technical specifications for components such as control valves, flow elements (venturi, orifice, pitot), field instruments, local control stations (lcs), and junction boxes (jbs).Automation & control systems: knowledge of siemens control and visualization systems, including both hardware and software (tia portal, pcs7, wincc).Software proficiency: skilled in microsoft dynamics nav, ms office suite (excel, word, powerpoint), and outlook for project and document management.
Advanced Technical Support EngineerTechnical Support EngineerProject ManagerService EngineerNetwork Technical Engineer
Veeam SoftwareSakhalin Consulting CompanyExxonMobilBank of Moscow
Alchemy Code LabSakhalin State University
Lisboa
Dynamic tech engineer with 10+ years of expertise in customer success, technical support, and cross-functional team leadership, now pivoting to web3. Proven ability to drive complex projects and mentoring high-performing teams. Combining technical proficiency (Solidity, JS, Python, SQL) with strategic product management and customer-centric problem-solving approach. Passionate about leveraging blockchain technologies to build scalable solutions.
Seeking roles as a Product/Project Manager, Customer Success Lead, or Technical Support Lead in web3 environments.
Customer support engineerTechnical trainer cum administrator
BizoticIIHT
NTTFG.H.S.S Palayad
Ta'if, Mecca Region
Knowledgeable about computer science and enthusiastic about educating students. Strong communication skills, patience, and ability to simplify complex concepts. Ready to use and develop teaching, technological, and interpersonal skills in computer tutor role.
TOP SKILLS
Differentiated learning techniquesInformation organizationMultimedia content deliveryComputer proficientPositive and encouraging
Technical Support Direct Supervisor (LCPO)COMSEC Auditor/Information Assurance ManagerDISA and BCO Direct SupervisorIT Systems AdministratorNaval Communications InstructorIT Systems Administrator
Littoral Combat Ship Squadron OneNaval Communications Security Material SystemNaval Computer & Telecommunications StationUSS Ralph Johnson (DDG-114)Information Warfare Training Command (IWTC)USS Kidd (DDG-100)
Columbia Southern University
San Diego, CA
Highly skilled and motivated Technical Support Direct Supervisor currently pursuing a Bachelor of Science in Information Systems & Cyber Security with 20+ years experience in United States Navy. Proven expertise in monitoring technical support, managing deployments, and providing administrative support. Adept at mapping out network platforms, ensuring effectiveness of technologies, and overseeing work of Information Systems Technicians.
TOP SKILLS
Systems configurationNetwork platform mappingInformation systems deploymentAttention to detailProblem-solving skills
IT Support EngineerOffice Manager/Payroll SpecialistCEONetwork Administrator, Cyber OpsCook/ Food PrepCashier/Baker
Valor NetworkSpaulding Hauling & MovingSpaulding CoffeeAir National Guard, United States Air ForceAnimoAcme Markets, Inc
Thomas Edison State University
Oaklyn
Organized and dependable professional with over 7 years of experience in customer service technical support and operations. Skilled in resolving complex technical issues, managing team operations, and streamlining workflows to improve efficiency. Adept at meeting deadlines, ensuring customer satisfaction, and delivering measurable results in dynamic environments.
TOP SKILLS
Management: team leadership, operations oversight, quality assurance, logistics management.Soft skills: critical thinking, customer service, problem solving, communicationTechnical: network administration, cybersecurity, help desk support, payroll systems, computer systems installation, data backup & recovery, ticketing systems, active directory.
