Hire Top Support Engineer

ZIYAD TARIQ AL-MUJADDIDI

First-rate Senior Customer Support with exceptional skills and knowledge in customer support and project management and over 10 direct years of experience providing outstanding support to users of all levels on many field aspects. Subject Matter Expert in managing the airlines which are our projects and established reputation as a sharp technologist able to work well with people to find solutions. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Effective interpersonal and communication skills General technical understanding of different technologies and solutions. Fully understanding of systems integration technologies. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction. Talented professional considered a knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.

Seema Rathod

Product Support Engineer II with extensive experience in global technical support for access control security products, including DSC and Exacq Vision Server. Expertise in IT service delivery management, Salesforce CRM administration, and ServiceNow platform utilization. Proven ability to lead teams in resolving complex operational issues and establishing regional support centers to enhance service coverage. Focused on driving continuous improvement in technical support processes and expanding service capabilities across international markets. With background in providing technical support, I excel in diagnosing and resolving issues efficiently. My strengths lie in analytical thinking, effective communication, and collaboration. These skills enable me to simplify complex problems and deliver user-friendly solutions, ensuring customer satisfaction and seamless product performance. Technical professional with experience in troubleshooting, resolving hardware and software issues, and providing thorough technical support. Skilled in collaborating with cross-functional teams to ensure seamless product functionality and customer satisfaction. Strong communication skills and proactive approach to problem-solving in fast-paced environments.

Vijayakumar Alagasamy

Over 15 years of experience in designing, developing, and maintaining large-scale business applications including data migration, requirement gathering, integration, team management, and testing. 6+ years of hands-on experience in the Hadoop ecosystem with strong expertise in designing and developing and support Big Data applications. Proven domain expertise across Banking, Finance, Gaming, and Logistics industries. Performed Spark failure analysis (executor OOM, memory tuning, data skew) Supported Hive queries, partitioning strategies, and performance optimization

SMITH SONKER

Experienced Technical Support Engineer with expertise in cloud platforms (AWS), SQL, Python, and customer service tools like Freshdesk and Rezo. Skilled in troubleshooting, conducting root cause analysis, and delivering excellent customer service to improve satisfaction and operational efficiency. Fluent in English and Hindi, with hands-on experience in Windows and Linux environments.

JANANI SAMBANDAN

Results-driven IT professional with over 13 years of experience in technical support roles across diverse industries. Currently serving as a Technical Support Engineer, Level 2 at VMware Software Pvt Ltd, with expertise in vCenter, ESXi, and cloud products. Proven track record of effectively handling escalated issues, managing customer relationships, and driving knowledge transfer initiatives. Skilled in conducting technical sessions, generating problem requests (PRs), and leading projects to enhance documentation and knowledge sharing. Prior roles include Technical Support Engineer, Senior Technical Support Engineer, and Consultant, demonstrating proficiency in troubleshooting various technical issues, conducting simulations, and achieving sales targets. Strong familiarity with tools such as Salesforce, RNT, Remedy, and ServiceNow.

Rohit Lashkare

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am an M365 specialist with 9 years of experience in Exchange Hybrid, Azure Infrastructure, Email & Data Migration, Teams & SharePoint Migration.

Syed Salim Chisty

To work in a challenging environment using all my skills and efforts to explore in different fields and seek an opportunity for continuous learning.

BUSH MATHAI

Profound knowledge of Networking Security, Ethical Hacking, and Cyber Security. All Vulnarability assessment and penetration testing VAPT including Physical VAPT. OWASP top attacks with their detection and preventions techniques. Sound knowledge in Metasploit Framework and Social Engineering. Hands on experience of security appliance like Firewalls Network security with Snort, IDS, IPS, MOD SECURITY. Good pratise to perform CTF over WIN, and Linux. System security and sysem Hardning, Operating system login bypass.