Hire Top Support Engineer

Pawan Thakur

Organized Support Engineer with 15+ years of experience in troubleshooting complex issues. Expert in DLP/WSS/CloudSWG/Web Isolation/Proxy/Linux/Unix/Mac/Windows Servers as well as scripting knowledge of Powershell/Python/Bash With some knowledge of splunk/Qlikview. Great customer handling skills and received appreciations from customer over multiple case surveys. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Have also done an executive program in business Analytics (Data Analytics) from IIM Calcutta in 2018 and have learned regressions/machine learning skills.

Vineeth Ravindran

14 Years of hands-on IT experience with core skills in network incident management, Operational leadership, Team management and extensive knowledge in infrastructure build and troubleshooting with good understanding of network security products and solutions.

Goutam Seshadri

Principal engineer, International Product Support with 10 years of experience across cloud/ hybrid infrastructure/ DaaS products. Strong communication and interpersonal skills to lead a team and develop teams across horizons.

Frank Menang

I have 10+ years of hands-on experience as a Cloud database engineer and as a Devops Engineer with experience in AWS, Azure and GCP. Business-minded Technologist with a passion for cloud and big-data. Experience leading Fortune 500 and Global 2000 customers with their digital transformation in the cloud. Extensively worked on Oracle 12c and 11g, Hadoop and Data warehouse technologies on AIX, Linux, UNIX and Windows environments. Experienced in Migrating Oracle Customers Applications, Databases and Data warehouse to AWS Cloud Space and Infrastructure, providing customers Big Data and Analytics solutions and guide and develop customers DevOps solutions for successful application deployment and just in time feature releases. I have worked on multiple platforms, environments and industries spanning Finance, IT, Insurance and Tech sectors, with an ability to work both as an individual contributor and as a member of a team. Experienced with cloud infrastructure management and technical support. Utilizes problem-solving skills to address complex technical issues and enhance system performance. Knowledge of cloud platforms, scripting, and customer communication ensures efficient and effective support.

Mantas Morkunas

Self-motivated, skilled professional with 10 years of It Support experience providing software, hardware, client/ server and networking technical support. Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues. Consistently praised for communicating effectively with both technical and non-technical users. Known for excellent problem solving skills and patience in dealing with frustrated, anxious users.

Jeyakrithiga Sathyanarayanan

Seasoned Software Engineer with 8+ years of experience specializing in server support, database management, and financial technology systems. Proven track record in Linux administration, cloud computing, and high-volume transaction processing, with expertise in Informix, Informatica, and database troubleshooting. Demonstrates strong technical support capabilities, particularly in SQL/Oracle environments, with a consistent history of efficiently resolving system issues and implementing innovative solutions for optimal business operations. Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions. Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Tahir Hayat

Confident IT Support Engineer with expertise in help desk environments, assisting both employees and customers with technical issues. A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Committed manager with exceptional leadership, organizational skills, and communication abilities leads high-performing cross-functional teams. Leads projects, company operations, and business growth.

Sagar Satyarapu

Results-driven Technical Support & Customer Success Leader with 12+ years of experience in escalation management, customer advocacy, and technical solutions. Proven track record of leading support teams, resolving complex issues, and driving customer satisfaction in fast-paced startup environments. Skilled in cross-functional collaboration, process optimization, and building scalable support strategies to enhance customer experience and retention.