IT professional with strong background in providing comprehensive technical support and innovative solutions. Known for effective collaboration and achieving desired results in dynamic environments. Reliable team player skilled in problem-solving and adapting to evolving technology needs.
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Dedicated and experienced AWS Application Support Analyst with extensive knowledge of engineering principles, theories, specifications, and standards. Bringing leadership, drive, and over eleven years of experience to the table. Proven track record of finishing complex tasks, resolving customer queries, high priority ticket within SLA. Committed to identifying issues and achieving solutions to increase safety, functionality, and aesthetics. Automated critical application monitoring with the help of AWS cloud Watch Alarms, SNS services. Analyzed Cloud watch logs and fixed the issue in case of any lambda failure(Step function). Coordinated with the Development team and Deployed the Code changes in Production and Non Production environment with the help of Git/GitHub and Jenkins. AWS Database used RDS Aurora PostgreSQL(SQL) and Dynamo DB(No SQL).
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Senior Technical Support Engineer with 8+ years of enterprise IT experience, specializing in email security, cloud identity, network engineering, and incident investigation across Microsoft 365 and Azure environments. Strong customer-facing engineer known for resolving complex escalations, investigating phishing and security incidents, and supporting large hybrid enterprise networks.
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Driven by a passion for innovation and efficiency, I leveraged my expertise in project design and technical support at Interra Controls to enhance automation systems. My ability to interpret drawings and prioritize effectively led to streamlined operations and positive client feedback. Skilled in AutoCAD and known for exceptional communication, I consistently exceed project targets and foster growth.
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Experienced Application Support Engineer and SQL DBA with expertise in Azure Cloud, database management, and ERP application support. Proven track record in delivering high-quality support, managing production environments, and implementing cloud and database solutions. Adept at troubleshooting, client handling, and performance optimization.
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Dedicated Tech Support Specialist with extensive experience in troubleshooting diverse software and hardware issues. Proficient in diagnosing complex technical problems and optimizing resolution processes, utilizing strong customer service skills. Committed to enhancing operational efficiency through innovative maintenance strategies and detailed issue documentation.
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Adept Technical Support Engineer with a proven track record at Infinx Services Private, where I led a team to exceed performance metrics through exceptional customer service and expertise in ITIL processes. Skilled in both application support and fostering teamwork, I streamlined troubleshooting processes, enhancing issue resolution efficiency and client satisfaction with 7 years of experience helping clients maintain smooth operations.
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I am a driven professional eager to grow in management. Passionate about leading teams, solving challenges, and driving results, I aim to use my skills to inspire others, foster collaboration, and contribute to organizational success.
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