Experienced and results-driven Senior IT Support Engineer with 10 years of expertise in managing and optimizing IT infrastructure. Proven ability to diagnose and resolve complex technical issues across hardware, software, networks, and cloud environments. I am skilled in cybersecurity, automation, and device management. Track record of enhancing IT operations, improving security posture, and driving efficiency in fast-paced fintech environments. Passionate about problem-solving, mentoring junior engineers, and implementing scalable IT solutions that support business growth. Let's connect to discuss how I can add value to your team.
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As a Support Engineer specializing in DevOps, my goal is to leverage my technical skills and passion for automation to contribute to a dynamic team. I aim to streamline deployment processes, optimize system performance, and enhance reliability through continuous integration and continuous deployment (CI/CD) practices. My objective is to support infrastructure automation, ensure seamless operations, and drive efficiency gains in a collaborative and innovative environment.
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Seeking to work with a company where my intense desire to learn new things, abilities, knowledge and passion can help organization in delivering innovative, good quality products and services and give me sense of purpose of professional life. PROFESSIONAL SUMMARY: · Work Experience in E Governance Projects. · Involved in Bug reporting and Management, Bug Reviewing Meeting. · Experience in preparing weekly status reports and Daily Status reports. · A result oriented individual who works independently and in a team to consistently meet deadlines. · Handling the user interface which includes Addition, Deletion and Updating the users in the application. · Query Handling as per Analysts. · Communicating with the Clients to resolve their issues. · Verifying uploaded data. · Supporting role of administrator. · After updating new version of eOffice testing one by one if issue persists inform to Development team to resolve. · Provide support, including procedural documentation and relevant reports. · Set up new users' accounts and profiles and deal with password issues. · Test and evaluate new Application versions. · Install and configure Certificate, Software. · Talk staff or clients through a series of actions, either face-to-face or over the phone, Remote to help set up systems or resolve issues. · Prioritise and manage many open cases at one time. · Rapidly establish a good working relationship with Users and other professionals. Video Conferencing · Managing VC configuration and support. · Providing Technical support to any kind of Software VC platform like(WebEX, MS Team, ZOOM, NIC VC Google Meet, Skype and other VC) · Providing solutions, Troubleshooting integrated system. · Followed up with Clint’s to ensure optimal customer satisfaction. · Setting up better VC’s WebEx · Providing base level IT support to non-technical personnel. · Providing support for polycom VC along with basic IT. · Maintain Cisco vc rooms equipment daily · Co-ordinate equipment vc call schedule. · Scheduling a Cisco WebEx meeting daily basis and upadated google calendar. · Handling WebEx Admin Module for maintain smooth video conferencing.
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An organized, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality. Outstanding communication, relationship- building and influencing skills; competent in building customer relationships that inspire confidence and loyalty. Have a proven track record of exceeding performance and have been consistently awarded & appreciated for my contribution from the Senior Management & achieved client satisfaction. Possess collaborative skills and is able to operate in complex / change environments and has a proven track record of delivering desired results, managing change, and ability to coordinate with senior managers and stakeholders client. Possess good communication and interpersonal skills to connect with all levels of staff and management. Currently looking out for suitable opportunities in Operations domain with either an individual contributory / team role.
TOP SKILLS
Trained IT Support Engineer skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
TOP SKILLS
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.Proven success in diagnosing, troubleshooting, and resolving complex technical issues efficiently. Demonstrated expertise in customer service and problem-solving, ensuring seamless user experiences.
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Dynamic IT Engineer with a proven track record at Adler and Allan, excelling in network infrastructure and support. Adept at troubleshooting and optimizing systems, I leverage strong communication skills and expertise in MDM solutions like Intune to enhance organizational efficiency and user satisfaction. Passionate about delivering exceptional technical support.
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To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization.
TOP SKILLS

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