Hire Top Support Engineer

Nikhil Srivastava

Achieved significant efficiency enhancements and customer satisfaction improvements at Pine Labs by streamlining support processes and mentoring junior engineers. Expert in root cause analysis and incident management, demonstrating a strong blend of technical support and customer service skills. Reduced system downtime through proactive measures, optimizing both internal and client-facing operations. Flexible Technical Support Engineer with 12+ years of experience helping clients maintain smooth operations. Expertise in integrated systems and production environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

CHRISTIAN OKOLI

Experienced IT professional specialising in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilising various tools and methods to enhance user experience and maintain robust IT infrastructure.

Hardik Gandhi

Seeking a challenging position in IT Operations as Tier-2/Tier-3 Technical Support Associate, Senior Associates/Team leader/Associate manager, IT officer. Resourceful professional in technology support with 10 years of expertise, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.

Farman Khan

Experienced IT professional with a robust skill set in Windows latest, Microsoft Office, Office 365, and SQL Database. Certified in CCNA and MCSE, with proven expertise in CCTV installation and support, server hardware installation, WLAN installation, routing protocols, switching protocols, and wireless communication. Adept at managing complex IT infrastructures and committed to leveraging technical skills to enhance organisational efficiency.

Hellen Campos Bermúdez

She has been working in businesses focused on customer service for the last 9 years, moving from waitressing position to Front Desk Customer Service Agent, showing great commitment and eager for leaning and make a career, she was also assistant of the reservation department for 5 months. Thinking on providing a quality service to the clients and expand her career opportunities she was working in customer services in Sykes for the company AT&T. My First experience in Cisco was in the position of Cisco Tac access, in that position I created the case for the engineers, review contracts, special requirements and basic technical knowledge after that I was promoted to Cisco Tac in the webex teams position until March 2020 because the account was close and they offer to me the server Virtualization Team which is my actual position, I work with 2 type of Cisco Server in the area of solving cases about the configuration, different type of Operating System (like linux & ESXI, Hardware), Virtual machine and Upgrades, our challenge is to help the customer to fix the problem or the network down situation in least time to lower their business impact besides that clear doubts, customer educations and have the best Cisco experience. Also, I was working on touch with CISCO partner with the Hight touch Technical support Team for one year of contract, in this position I was working with very high level contracts, specific golden rules for each client, troubleshooting and working together with the Htoms of the customer account and coordinate any customer request during the handling of the cases. Innovative professional in engineering field known for high productivity and efficient task completion. Skilled in project management, problem-solving, and technical writing. Excels with strong communication, teamwork, and adaptability, ensuring successful project outcomes and collaborative work environments.

Michael Thompson

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

KOMAL BHANSALI

Dynamic professional skilled in adapting to new challenges, committed to continuous learning and growth. Proven expertise in troubleshooting complex software issues, optimizing service delivery, and enhancing operational efficiency. Strong communicator with excellent team-building abilities, fostering collaboration across teams. Passionate about leveraging technical skills to drive impactful solutions and support organizational goals.

Andrei Pocsoara

Experienced Application Support Engineer with over 10 years delivering advanced L2/L3 technical support for enterprise clients in the financial trading industry. Expert in troubleshooting complex issues across multi-platform environments including Windows, MacOS, Linux, iOS, Android, and Web-based systems. Strong hands-on skills in log analysis, virtualization (VMware, VirtualBox), VPN configuration (OpenVPN), and server-side diagnostics, combined with managing workflows through HubSpot CRM and GitLab. Trusted for multiple international assignments in Chicago and Kuala Lumpur, where I provided direct support to high-profile clients and trained support teams. Calm under pressure, committed to delivering reliable solutions, and passionate about building strong client relationships and driving client satisfaction through clear, technical communication.