To enhance my technical and project management skills in the field of Electrical and Lighting Engineering through continuous learning, innovation, and hands-on project implementation in a dynamic work environment.
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Dynamic Tier 3 Support Engineer with a proven track record at Golftec Enterprises, enhancing customer satisfaction through effective communication and timely issue resolution. Skilled in troubleshooting Windows systems and managing network circuits for 180 retail stores, I excel in implementing long-term solutions that drive operational efficiency and client retention.
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Experienced Technical Support Engineer with over 13 years in the industry and 2+ years at New Relic, specializing in DevOps, cloud infrastructure, and observability platforms. Proven track record in resolving complex technical issues across AWS, Azure, Kubernetes, and Linux environments. Adept at mentoring team members, authoring technical content, and driving support automation initiatives. Recognized for consistently improving resolution times, contributing to team KPIs, and promoting a culture of knowledge sharing. Now seeking to take on greater responsibility and impact as a Senior Technical Support Engineer within New Relic’s DevOps team.
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Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
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Cybersecurity and IT Infrastructure professional with 5+ years of experience in endpoint protection, incident response, and IT operations. Certified in AWS and CISA. Proven ability to lead enterprise security projects, enforce compliance (PII and NIST), and support public cloud and hybrid environments. Strong communicator and hands-on problem solver with a focus on risk mitigation and digital transformation.
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Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
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I.T onsite support engineer having 11+ year GCC experience on onsite installation and support for I.T systems such as self service kiosks for Etisalat,Dubai RTA and Al Ansari Exchange .My other job area is providing support for time attendance biometric systems of employees in the government offices such at Sharjah RTA,department of public works,Red crescent,toll gate centers,NAMA centers etc.My job role includes implementation ,assembling and maintenance on various I.T systems and which having electronic and electrical components such as payment devices cash and cheque acceptors,UPS,power supplies,POS sytems,printers,biometric devices,audio and video devices,scanning devices etc.Have valid UAE drivers license,more than 6+ years UAE driving experience and knowledge on all emirates key routes,places with clean driving track record .Have well experienced in 24*7 on call field support and rotational shifts,always ready to add extra effort to reach goals and targets.
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Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential.
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