Hire Top Support Engineer

Shibu V. S

Enthusiastic, positive and self-driven professional with 11+ years of IT experience in web development and adept in developing websites, web applications and ecommerce sites. Aspiring to establish a career in a challenging environment where knowledge and acquired skills can be exploited to achieve organizational goals and career advancement.

Georgia Thompson

Experienced Senior Technical Support Engineer with a proven track record of delivering outstanding customer experiences. I specialise in various aspects of Slack, including Setup & Permissions, and Policy & Security. My strength lies in swiftly and accurately addressing complex technical customer requests while consistently meeting Service Level Agreements. I excel at explaining intricate problems in simple terms, whether I'm collaborating with cross-functional teams in Slack or assisting Enterprise customers. My focus is on championing customer needs, fostering collaboration, and independently resolving challenges using every resource. I've also taken on the role of guiding new hires, conducting workshops, and contributing to improvements in onboarding processes.

Santosh Gode

Technical and operations lead with 12 + years of experience in Product Support, Application Support and End User Support Services and influencing Product to Ensure the Best Customer Outcomes having technical knowledge on various WebTechologies and Support and handling day to day responsibilities and ensuring to meet the key performance metrics month on month and Analyze the current processes to constantly improve and provide overall efficiencies.

Snehal A K

Results-driven professional experienced in day-to-day operations management. Known for strong teamwork and time management skills, with a focus on developing effective solutions that enhance customer relationships and streamline processes.

Sunil Katore

Professional Summary Working as Senior Associate Consultant in Atos, Pune from Mar 2012 to till date. 12+ years of diverse IT experience as Production Support, Manual Testing, Automation Testing and Application support. Excellent communicator and ability to relate well with people at all levels. Experience on ITIL concepts like Incident management, Problem and Change management within the set SLA rules using Service Now tool, Automation Testing, Functional Testing with good hands-on experience in Application Lifecycle Management (ALM). Testing on the different browsers like IE/Firefox/Chrome for compatibility testing. Understanding the client requirement based on documents & involved in writing and execution of test cases. Good understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). Experience in deriving Test cases based on Business Requirements (BRS) and System Specification Requirement documents (SRS). Strong in Designing, Reviewing and Executing Test cases and Test data Preparation. Expertise in Application Functionality, Regression Testing of various applications. Expertise in HP Application Lifecycle Management (ALM) with Test Plan and Defect Life Cycle management. Experience in working on the projects with tight schedules.

Yusuf Musa Hassan

Working at Alinma Bank ITG environment and supporting over 90 banking branches/departments with over 5000 users boosted my: Analytical, technical, team leading and troubleshooting skills. The ability to lead & work in a group or individually according to the job requirements. The ability to work under pressure, team leading and decision making. The ability to Communicate with Technical and non-technical users. A Team Leader with a vision to improve the skills of every member in his team. Skills to simplify tasks, reduce problem solving time & increase team work quality.

Corey Reigle

Personable and analytical with strong foundation in technical support and customer service.. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships.

Kevin Berry

Experienced IT Engineer skilled with deploying, troubleshooting, and updating hardware and software assets aimed at improving quality and efficiency. As a consultant, closely worked with clients to analyze and optimize applications and systems including on-premises migration to existing cloud computing technologies, improving network connectivity and hardening security systems.