Dynamic IT Support Engineer with a proven track record at iQOR for enhancing system efficiency and team productivity. Expert in server management and network troubleshooting, coupled with exceptional instructional leadership. Elevated customer service standards by implementing innovative solutions, achieving significant operational improvements. Skilled in Microsoft Office Suite and effective oral communication.
TOP SKILLS
Team managementInstructional leadershipCustomer service and supportServer managementNetwork troubleshooting
Technical Support EngineerTechnical Support Specialist IIProduct Support AnalystSenior Customer Care Coordinator / Subject Matter ExpertInformation System Technician Petty Officer Third Class
ChargePointSalucro Healthcare SolutionsOPTUM 360BRIOVA RX Specialty PharmacyU.S. Navy
Embry - Riddle Aeronautical UniversityThe Art Institute – San Diego
Surprise, AZ
Self-motivated and creative individual with a passion for problem-solving, both independently and collaboratively. Strong troubleshooting skills, excellent diagnostics, and repair abilities, with meticulous attention to detail and a methodical approach. Skilled technical support analyst with extensive experience in technical support and operations. Thrives in fast-paced environments and excels at swiftly resolving issues while ensuring high customer satisfaction.
TOP SKILLS
Clear written and verbal communicationCrms, salesforce, jira, confluence, snape engage, hl7Data processing and data entry, microsoft officeWorking knowledge of sql scripts and reports, database supportDocumentation and knowledge base learnings
Lead Technical Support EngineerSr. Technical SupportTechnical SupportTechno Commercial ExecutiveTechnical Support Executive
Vigyanlabs Innovation Pvt.LtdNCS Computech Ltd
MongoDBGreat LearningMumbai UniversityCMS InstitutionMicrosoftJuniperCMSRedhat Linux Training Participating Certified
Mumbai
Personable and knowledgeable IT support technician with over 10+ years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level and Tier 3 level, solving 99.2% of issues without transferring to Seniors.
TOP SKILLS
Mysql and mysql cluster installation and configuration.Sql installation and configurationPgsql installation and configurationLinux and windows server and client os hardening.Installation and configuring windows severs and linux server.
Enterprise Technical Support Engineer (L3)Enterprise Global Technical Support Engineer (L2)Freelance Self EmployedSenior Engineer Support (L2)Technical Support Engineer (Global Support ServiceEnterprise Technical Support EngineerTechnical Support Engineer(Global Service Desk)
McAfee Software India Pvt Ltd (Bangalore, India) (Currently Trellix Security)Teamware Solutions (Client:Microsoft GTSC) (Bangalore, India)Freelance technical writer for various Small Business corporations, both part time and full time comAltenCalsoft Labs India (Client Panzura) (Bangalore, India)VMware Software India Pvt Ltd (Bangalore, India)Microland India Pvt.Ltd (Client: Acronis)Hewlett Packard
East West Institute Of TechnologySt.Joseph's Pre-University College(SJPUC)St.Joseph's Indian High School
Bangalore
To get to the pinnacle point of my career through integrity, honesty and hard work and to strive for
innovation and creativity, and appreciate ideas related to it given by the team. I would like to utilize
my experience for accomplishing the promising work for reaching the next milestone and turning the
tide in the favor of the organization.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
PERSONAL STRENGTHS:
• Ability to work in a team environment and successfully supervise a team
• Stresses attention to detail and accuracy.
• Strong planning, organization and time management skills
• Highly motivated, dependable trouble-shooter and problem-solver
• Customer-focused performer who is committed to quality in every task-from personal interaction
with co-workers and users to high level of service provided to company/customer
• Enthusiastic, knowledge-hungry, self-starter, eager to meet challenges and quickly assimilate
newest and latest technologies, skills, concepts, and ideas
• Valued contributor who performs confidently and effectively under pressure and thrives on
challenge
• Sound communication skills both verbal and written
• Inquisitve learner who quickly grasps new concepts and technical skills.
TOP SKILLS
Technical support knowledgeEngineering supportWindows serverBackup and recoveryWindows os and sysinternals
Senior Application Support and Automation EngineerExecutive EngineerField Service Engineer
Honeywell Automation India LimitedYokogawa India Pvt LtdL3 Communications India Private Limited
Kuvempu UniversityMES PU CollegeAve Maria High School
Bangalore
Support and Automation Engineer with over 11+ years of experience in providing high quality customer-focused service using in-depth knowledge of products and processes resulting in enhanced customer retention, Looking forward to a position which provides opportunity to utilize and enhance my automation skills and benefit organization goals
TOP SKILLS
Windows powershellVisual basicsAnsible for infrastructure automationMicrosoft sql 2016Service now
Cloud Support EngineerSystem AdministratorIT Support Engineer
Amazon Web Services India Pvt. Ltd.Tata Consultancy ServicesHP Inc.
Bansal College of Engineering & Technology
Bengaluru
Cloud Support Engineer supporting AWS production environments across EC2, VPC, IAM, CloudWatch, and CloudFormation. Improves reliability through incident response, root cause analysis, and Kubernetes troubleshooting across EKS workloads, including scheduling failures, container crashes, and storage issues. Delivers cost savings by right-sizing compute, enforcing IAM best practices, and automating repeatable deployments.
Grace Infotech (Client: Reliance Jio Data Center)Grace Infotech
PRERNA COLLAGE OF COMMERCEG.V.JR. COLLAGEG.V.H.SCHOOL
Nagpur
IT Infrastructure Specialist with over 6 years of experience in system, server, and desktop support, currently contributing in a critical role at Reliance Jio (IDC) Data Center through Grace Infotech Pvt. Ltd. Skilled in hardware troubleshooting, remote solutions, and enterprise server management across Dell, Lenovo, and HPE platforms. Proficient in RAID configuration, server profile customization, and seamless installation of new servers. Strong background in MS Outlook support, DNS, DHCP, Active Directory, and with proven ability to resolve user queries efficiently. Certified in MCP (Windows Server 2012), RHCSA, RHCE, and Hardware/Networking, with a BBA degree. Recognized for being detail‑oriented, customer‑focused, and adept at delivering reliable IT solutions in high‑stakes environments.
TOP SKILLS
Operating systems: windows server, linux (rhel, centos, ubuntu)Linux administration: basic commands, user & group management, password policies, file security & permissions (chmod, chown, umask), file system & advanced file system management (mount, fstab, lvm, ext4/xfs), compression & archiving (tar, gzip, bzip2, zip)Package & repository management: yum/dnf server configuration, local repository setupNetwork & web services: ftp server (vsftpd), apache web server, tomcat application server, samba configuration (windows-linux file sharing), nfs setup, dns server (bind, named)Remote management tools: idrac, ome, ilo
