5 Years of extensive experience in database management, query optimization, and data analysis. Proficient in developing complex SQL queries, stored procedures, and functions to extract, transform, and load (ETL) data for business intelligence purposes. Skilled in designing and maintaining database structures to ensure data integrity and performance. Adept at leveraging Power BI to create insightful visualizations and interactive dashboards that drive data-driven decision-making. Strong problem-solving abilities and a collaborative mindset, demonstrated through successful project delivery and cross-functional teamwork. Seeking opportunities to utilize my SQL and Power BI expertise to empower organizations with actionable insights and optimize data-driven strategies
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Dynamic Regional Technical Support Engineer at Johnson & Johnson with a proven track record in troubleshooting and customer relationship management. Expert in remote desktop support and analytical thinking, I enhance system performance and drive customer success through effective communication and collaboration. Committed to resolving complex issues and improving support strategies.
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Highly skilled technical engineer with extensive experience in both networks & telecommunications engineering. I'm working on a variety of projects, including the design and installation of communication equipment, troubleshooting network issues, and managing large-scale infrastructure projects. This has required me to stay up to date with the latest technologies and trends in the telecommunications industry, as well as to communicate effectively with team members and stakeholders.Passionate, ambitious, and objective oriented communication and technology engineer, with 12 years of experience. Fully capable of working under pressure, while producing high standard work, in full compliance with the best practices. In a constant persue of knowledge and personal development, while keeping up with the latest technological advancement. Enthusiastic team player, ready to contribute to the company's success.
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Dedicated IT Services Manager with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Experienced in consulting with customers, suppliers and other stakeholders to gather requirements, define scopes and set project plans, SLA's and implementation. Successful in technical support, inventory management and customer relationship development.
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Technical Support Engineer | 6+ Years of Experience Results-driven Technical Support Engineer with over 6 years of experience resolving complex hardware, software, and network issues across enterprise environments. Proven ability to implement innovative solutions that enhance system reliability and user productivity. Skilled in troubleshooting, end-user support, and incident management, with a strong focus on customer satisfaction and continuous service improvement. Known for clear communication, cross-functional collaboration, and delivering technical support in fast-paced, high-demand settings.
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Excellent temperament to multi- task and coordinate various activities under high pressure and time constraints. Having the Knowledge of work with ISO & Safety Standards. Result oriented professional with excellent reasoning and analytical skills and an exceptional talent for problem solving through logical thought processes, can work independently with minimal supervision. Goal Oriented and Collaborative IT Professional with experience applying Hardware and Software, installations, administration, and configuration to support growing businesses. Adept in communicating with technical and non-technical audiences. Resolving complex technical issues and coming up with fast efficient solutions.
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Customer Success & Technical Support Engineer with 10+ years of experience in virtualization, cloud, and enterprise IT infrastructure (VMware, Windows/Linux, Azure, Intune, M365). Proven expertise in customer-facing consulting, escalation management, and system integration in managed services environments. Skilled in creating technical documentation, runbooks, architecture diagrams, and driving operational health checks (capacity, compliance, performance). Adept at working with diverse stakeholders to ensure system reliability, minimize churn, and enhance customer satisfaction.
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Dynamic Support Engineer with expertise in Microsoft Defender for Endpoint and Azure Security Products. Proven track record in delivering high-severity case resolutions and optimizing security policies. Strong analytical skills complemented by effective collaboration with stakeholders to drive innovative security solutions.
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