Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role.
Total 8+ Years of Experience and Out of it, 5+ Years of DevOps Engineer. Highly skilled and Hands-on knowledge of DevOps Technology, Configured CI/CD pipelines using tools like Azure DevOps, helm charts. Expertise in working with Azure & AWS Cloud to provision application infrastructure using IaaC mainly Terraform. Highly skilled on working with Docker and Kubernetes. Expertise in Linux Server (Centos/Red hat/Ubuntu) Administration with strong shell scripting skills. Basic understanding of SQL and NoSQL databases. Achieved Certified Kubernetes, Certified Kubernetes Administrator, Certified kubernetes Application Developer, Certified Kubernetes Security Specialist, Microsoft Azure Administrator Az-104,Microsoft Azure Devops expert Az-400, Red Hat certified system administrator (RHCSA) certification
TOP SKILLS
Azure kubernetes serviceAzureAzure devopsDocker and kubernetesAnsible
Collaborative and Flexible Azure Cloud Support Engineer with 12+ years of experience helping clients maintain smooth operations. Expertise in windows,cloud systems and virtual environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Onsite Field Support Engineer | Escalation ManagerService Desk Lead | EUC Support L2IT Service Desk AnalystBusiness Process LeadProcess AssociateBranch Sales ManagerTrainee Manager
Tata Consultancy ServicesHDFC Life InsuranceACS Money
ICFAI UniversityTechno India Institute of Technology
Kolkata
Dynamic Tech Support Practitioner with over 7 years of experience in Service Desk Management and IT service delivery. Expertise in serving as a critical interface between clients and technical teams, ensuring seamless issue resolution, adherence to SLA standards, and exceptional client satisfaction. Proficient in managing incident tickets, delivering effective IT support, leading teams, conducting training sessions, and overseeing performance metrics to drive continuous improvement. Committed to leveraging technical acumen and leadership skills to enhance service quality and foster positive client relationships.
TOP SKILLS
End-user device support for windows 10 and 11Service-desk managementCrisis management proficiencyMicrosoft intune device managementTechnical support for incidents and service requests
Principal Support Engineer 1Senior Support EngineerProduct Lead SecondmentSupport EngineerSenior Technical Support Engineer
AtlassianCitrix
Narsee Monjee Institute of Management StudiesHitkarini College of Engineering And Technology (RGPV)Christ Church Girls' School
Bangalore
Objective:
Experienced and results-oriented Support Engineer with 8+ years of expertise in technical support, process improvement, product launch readiness, and cross-functional collaboration in SaaS environments. Proven ability to drive complex projects, develop scalable support frameworks, enable skill development, and advocate for customer friction resolution. Passionate about continuous learning and taking ownership of impactful initiatives. Seeking a Tech Lead, Support Operations role at Atlassian to apply strong problem-solving, technical expertise, and collaborative mindset to improve support operations, influence product strategy, and drive customer success.
TOP SKILLS
Atlassian guardJira service managementData analysis and metricsLeadership and mentoringChange management
Support EngineerGlobal SysOps Centre Engineer (GSOC)Linux System Administrator
Thales GroupOnMobile GlobalT&M Web Solution
Anna University Chennai
Baldwin Park, CA
IT Professional with 9+ years of experience in Linux system administration (RedHat, CentOS, Debian, Ubuntu), including LVM management, networking (IPv4, DNS), OS patching, log analysis, and Ansible automation in on-premises environments. Skilled in managing Linux-based cloud servers on AWS EC2.
AWS Certified Solutions Architect – Associate and Microsoft Certified: Azure Administrator Associate, with 4 years of hands-on experience in AWS services such as EC2, S3, RDS, IAM, VPC, ECR, and ECS. Skilled in provisioning and managing cloud infrastructure, configuring IAM roles and security groups, and implementing monitoring and alerting using CloudWatch.
3 years of experience in DevOps support, maintaining and troubleshooting CI/CD pipelines in Jenkins, automating tasks with Bash scripting, and implementing Infrastructure as Code using Terraform. Proficient in containerization with Docker and deploying containers to Amazon ECS. Experienced in handling production issues, responding to Slack alerts, and managing tickets via Jira and ServiceNow.
Traffic Support EngineerProduct and Marketing AssistantAfter Sales Support and QA Specialist
Optimise Media Pte. LTDMobilemo, Inc.Quantum X, Inc.
Polytechnic University of The Philippines
Manila
Detail-oriented, creative and a fast learner to various tasks. Has a solid background in quality assurance for software and third-party conversion tracking integrations, campaign setups, client written and verbal technical support and IT project management.
Pacific Controls Cloud Services FZEPacific Controls System LLC
K R Gouri Amma College Of Engineering
Dubai
Motivated Software Support Engineer and NOC Support Engineer with 10 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Knowledgeable IT team member with background setting up, maintaining and repairing user stations. Works well independently on diverse support projects and kept impeccable records. Expert troubleshooter and critical thinker with great problem-solving abilities.
