IT Support EngineerCustomer Relations OfficerIT Support Engineer
Gidibase LLCOceanic BankTriotech Communications
Lincoln UniversityLagos State University
Houston, TX
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
TOP SKILLS
Technical skillsTechnical support: google workspace, application support, asset management, system upgrades, slack, av equipment, ticketingPlatform: macos, windows, chromebook, linux, aws.Cloud computing: ec2, security group, s3, autoscaling, rds, iam,virtual private network (vpc) and load balancer.Lan and wan assessment
Technical Support EngineerSales & Technical Support SpecialistIT Field SupportOperations Support Specialist - RemoteTeam ManagerCustomer Service RepresentativeSupervisor/TechnicianTechnical Support RepresentativeComputer Technician
Core ManagedTranquilIbex GlobalVarsity Tutors, a Nerdy CompanySutherland Global Services LtdWatts New LtdACS XEROX CompanyBest Buy Jamaica Ltd
Infoserv Institute of TechnologyWilmott's AcademySt. Jago High School
Kingston, 01
Seasoned IT Support Specialist with over a decade of experience across diverse IT roles, showcasing a solid foundation in customer service and a proven history of delivering exceptional support.
TOP SKILLS
Crm and ticketing systemsSaas and productivity toolsEndpoint management solutionsSupport channels and communicationOffice 365 administration
Strategic IT professional brings a solid record of high-quality performance in fast-paced environments. Adept at communicating with cross-functional teams to implement solutions. Possesses strong judgment and reasoned thinking.
TOP SKILLS
Troubleshooting network issuesNetwork troubleshootingOffice 365Customer communicationInfrastructure planning and design
Software Support Engineer 3Senior Software EngineerSenior Systems Executive
WalmartBank Of AmericaCognizant Technology Solutions
Rajiv Gandhi College of Engineering and TechnologyDon Bosco High SchoolPetit Seminaire Higher Secondary School
Puhucherry
Production Support Analyst (L2 & L3) with 7 years career experience in Banking, retail and Life Science environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills. Have hands-on experience on working with Oracle sql and PL-SQL, Linux, shell scripting and Middleware tools. Works well in team environments and displays strong work ethic. Oracle certified associate in SQL
L2 Desktop Support EngineerService Desk Technician
Selective Insurance
County College of Morris
Dedicated customer service representative with extensive experience in the industry, known for fostering strong client relationships and ensuring high levels of customer satisfaction. Demonstrates a results-oriented approach, leveraging a positive attitude and resilience to contribute to team success and drive business growth. Proven ability to establish rapport with clients and cultivate partnerships that enhance customer loyalty.
TOP SKILLS
Customer serviceMobile device managementWindows autopilotAzure active directory (azure ad)Windows 11
Event Productions - Livestreaming Support EngineerAV Engineer & IT Support - HelpdeskAV Support EngineerAV Support TechnicianAV / IT Technician
AmazonRadisson Blu Hotel
ATHENA Qualification And Training Center Bucharest, Romania"Emil Racovita" Theoretical High School
London, City Of London
Accomplished AV Systems Engineer & Live Event Specialist with expertise in networking protocols, video conferencing technology, and live event support. Enhanced system performance and customer satisfaction by streamlining processes and providing effective troubleshooting support. Committed to leveraging technical skills in audio-visual technology to advance communication solutions and raising production quality and standards.
TOP SKILLS
Networking protocolsVideo conferencing technologyAv systems installationEquipment calibrationSound mixing
Staff Technical Support EngineerTechnical Support EngineerSenior Project Engineer
OmnissaMicrosoftWipro
Birla Institute of Technology and ScienceNSHM College of Management and Technology
Bangalore/Bengaluru
I have over 12 years of experience in IT technical support, focusing on technology and problem-solving for key customers. I specialize in Workspace ONE technology and help customers manage their devices efficiently. I am a strong team player, advocating for customer needs while mentoring colleagues in best practices In the last three years, I have worked as a dedicated support engineer for a customer, where my responsibilities have included managing service requests, providing assistance to report bug, backports, and custom patches within the SaaS environment. I lead discussions and facilitate internal escalations when needed to drive resolutions. I engage weekly with customer administrators to discuss open service requests, share updates on ongoing tasks, and offer relevant information about their environment and any critical issues. By building strong relationships with these administrators, I strive to foster a collaborative atmosphere that not only addresses immediate challenges but also anticipates and prepares for future requirements. Collaborate closely with engineering and field teams to address customers needs effectively. Provide support for new use cases, deployments, and feature roadmap discussions. Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
TOP SKILLS
Windows server administrationIdentity & access managementActive directory managementDevice fleet managementCustomer relationship management
Technical Support EngineerTechnical Support EngineerIT Support EngineerSoftware and Systems EngineerInstructortrainee
Dar ALSHIFA HOSPITALKuwait UniversityZAK Solutions for Computer SystemsSohag University - IT UnitComputer Sciences InstituteNA
University of Assiut
Hawally
Results-driven Technical Support Engineer with 11 years of experience in Information Technology Field. Proven expertise in Technical support and Network architecture, Adept at windows 11, all hardware tools and security tools, and recognized for being at the first place in the completion of work. Passionate about new challenged roles and experience seeking to leverage skills in network field also.
