Hire Top Support Engineer

D Suganth

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Sudipa Ghosh

Technology-inclined professional possesses strong capabilities to provide good customer service and problem solving attitude with 10+ years of experience. Experienced in providing selection, configuration and quotations for tender/commercial offers. Smart customer support engineer capable of handling orders and pre-sales projects. Adept at managing presales projects to drive optimal user experience.

Mohamed Khalid

Focused Technical Support Engineer with an impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Bharat Bhushan

Having 13+ years of Experience in IVD industry With good knowledge of Automated Bio chemistry, Hematology and Automated immunoassay Analyzer.

Ramesh Pandey

Technical support professional with robust background in resolving technical issues and enhancing user satisfaction. Known for effective troubleshooting and problem-solving skills, consistently ensuring smooth system functionality. Highly collaborative team member focused on achieving results and adapting to evolving needs, with strong communication and technical skills.

Akhil K

Dynamic Cybersecurity and Technical Support Engineer with over 7 years of experience in IT infrastructure, enterprise technical support, and cybersecurity. Expertise in utilizing Saner CVEM for Cyber Exposure and Vulnerability Management, with hands-on skills in vulnerability assessment, exposure management, and endpoint security across diverse operating systems including Windows, Linux, and macOS. Proficient in vulnerability analysis using CVE and CVSS frameworks, risk prioritization, and patch deployment, along with strong capabilities in REST API validation with Postman and scripting in PowerShell and Bash. Adept at leveraging AWS services such as EC2, IAM, VPC, Auto Scaling, S3, and CloudWatch to enhance security posture and operational efficiency.

FARHANA MIRDHE

Results-driven Cloud Infrastructure & AI Engineer with nearly 10 years of experience in Azure cloud platforms, Linux administration, SAP HANA, high availability clusters, storage, backup, disaster recovery, and enterprise customer support. Certified in AZ-900, AI-900, and AZ-120. Currently pursuing a Master’s in Artificial Intelligence and Machine Learning with hands-on experience in Machine Learning, NLP, Generative AI, RAG, Python, SQL, Power BI, Tableau, and automation technologies. Experienced in managing critical customer escalations, handling executive-level communications, resolving high-impact outages, leading technical investigations, mentoring engineers, delivering trainings, and driving customer success.

Shailesh Sanil

PROJECTS KEY ACHIEVEMENTS Customer Support Confluence Knowledgebase Created a comprehensive runbook for the L1 and L2 support teams. Documented debugging steps for multiple platform streams. Led Multiple Onboarding Projects: Worked with managers in Cybage to onboard new customer projects by gathering requirements, aligning resources, and ensuring smooth transitions. Mentorship & Productivity: Mentored L1 members at Clari and L2 members at Cybage, contributing to improved team productivity and customer satisfaction scores.