Hire Top Support Engineer

Abdallah Alzughbi

* Experienced XP/AT Customer Service Engineer familiar with customer support and technical troubleshooting. * Advanced knowledge of CS & RSC operations and dedication to see issues through to end. Works well in remote, onsite and desk-side environments. * Working closely with RSC EMEA team as 1st level support and sometimes as 2nd level support to cover the desk in case of emergency shortage of the support team

Arnab Dutta

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management. Strong record of improving SLA, CSAT, FTR, TTR, and FCR while mentoring teams of up to 12. ITIL v4 and Lean Six Sigma Green Belt certified.

JIHAD SALIM Al MAYAHI

Reliable professional with knack for problem-solving and drive to support technical operations. Possesses strong analytical skills and proficiency in troubleshooting issues. Aims to enhance system performance and user satisfaction through dedicated support and innovative solutions.

KAVEENESH THARMALINGAM

Experienced IT Executive and System Administrator adapt at diagnosing and resolving hardware, software, and network issues efficiently. Skilled in delivering exceptional customer service, collaborating with cross-functional teams, and optimizing IT systems for enhanced productivity. Committed to staying updated on emerging technologies to provide innovative solutions and exceed organizational goals. Having an experience more than 5 years in IT industry. Strategically minded professional in technology management, known for high productivity and efficient task completion. Skilled in cloud computing, cybersecurity, and project management. Excel at leadership, communication, and problem-solving to navigate complex challenges and drive team success.

AFTAB ALI

An astute professional with over 10+ years of experience in the areas of Project Sales Adapt at adopting emerging trends, addressing industry requirements to achieve organizational objectives & profitability norms. Building profitable relations with clients & generating repeat business through effective networking. Possess excellent communication, relationship management & team building skills. Constructive field engineer with several years of hands-on experience troubleshooting problems occurring in the field. Skillful in helping in installation processes, testing machines and maintaining accurate reports and documentation. Instrumental team player possessing outstanding time management and multitasking abilities.

Mxolisi Stemela

Senior SQL Database Consultant with 10+ years of proven expertise in designing, implementing, and optimizing mission-critical SQL database environments across on-premises and cloud platforms. Currently serving as RDS Premium Support Engineer at AWS, bringing deep technical knowledge of enterprise database solutions, high availability architectures, and performance optimization. Demonstrated success in managing complex, large-scale database environments for Fortune 500 clients with 99.99% uptime requirements. Core Expertise: SQL Server Administration | Cloud Database Solutions | Performance Optimization | High Availability Design | Database Security | Disaster Recovery

Julio Vaught

Experienced Engineer with over 11 years of expertise in resolving complex technical issues, developing scalable support systems, and collaborating with engineering teams to enhance customer satisfaction. Proficient in scripting, monitoring tools, and system reliability. Driven by a customer-first mindset and committed to contributing to the progression of new technologies.

Nitin Patil

Seasoned Technical Support Engineer with a proven track record at Avaya, adept in issue escalation and problem-solving. Leveraged diagnostic techniques and incident management to enhance system reliability and efficiency. Skilled in ITIL processes and server maintenance, demonstrating a confident approach to delivering high-quality technical support and driving process improvement.