Hire Top Support Engineer

Yamini Pittala

An experienced manager, scrum certified (CSM), with 12 years of experience in IT, with exposure to technical and domain knowledge. Experience of working as an Application Support Engineer. Experience on Web Development using Front End Web Technologies like HTML5, CSS3 and various JavaScript libraries like AngularJS, jQuery etc.

SHAWN PATRICK CLARK

Results-driven technical and operations professional specializing in NOC monitoring and infrastructure support, with extensive experience in maintaining uptime-sensitive environments across enterprise, healthcare, and global networks. Proficient in real-time monitoring, alarm response, incident triage, and ticket ownership, complemented by a strong foundation in Linux/Unix support and network troubleshooting. Expertise includes operational documentation and remote infrastructure failure analysis, ensuring swift diagnosis of service-impacting issues across server, network, application, and hardware layers. Adept at coordinating restoration efforts with engineering, field support, and operations teams to minimize downtime and enhance service delivery.

Mahesh Kommu

Senior IT professional with 15+ years of experience in Microsoft SharePoint and Microsoft technologies, delivering enterprise solutions across on-premises, hybrid, and Microsoft 365 environments. Strong blend of SharePoint administration and development, with extensive hands-on experience in implementation, configuration, migration, and production support, alongside Power Platform (Power Apps, Power Automate) development and administration. Proven expertise in large-scale SharePoint migrations from MOSS 2007 through SharePoint 2010/2013/2016/2019 to SharePoint Online, leveraging DB attach/detach models, ShareGate, and AvePoint DocAve, including farm expansion with additional WFE and application servers. Extensive experience managing large SharePoint farms and cross-farm architectures, supporting 150K+ users, and executing disaster recovery (DR) drills in enterprise environments. Highly skilled in SharePoint site, account, and server management, end-user training, governance, taxonomy design, security and permissions, monitoring, troubleshooting, and operational maintenance. Strong background in Microsoft SQL Server administration, including installation, configuration, performance tuning, high availability, disaster recovery, and automation. Experienced in Microsoft Entra ID (Azure AD) and identity and access management (IAM), managing internal and external users, guest access, conditional access, and M365 services including OneDrive and Microsoft Teams. Extensive use of PowerShell for automation, reporting, deployments, and administrative tasks in fast-paced, deadline-driven environments. Hands-on experience delivering government-compliant SharePoint Online and Power Platform solutions, implementing DLP policies, data boundaries, and secure data management. Designed and implemented Power Automate workflows, migrated SharePoint Designer workflows to Power Automate, built and maintained enterprise-scale Power Apps (Canvas and Model-Driven), and migrated InfoPath forms to Power Apps. Experienced in implementing enterprise content management and Microsoft Project Studio solutions, enabling conversational AI-driven workflows integrated with Power Automate, Power Apps, SharePoint, Dataverse, and secure Microsoft 365 services. Designed and deployed SPFx client-side web parts using TypeScript and React and delivered out-of-the-box and custom SharePoint solutions leveraging HTML, CSS, JavaScript, jQuery, SharePoint App Model, Nintex, PowerShell, and C#.NET, following Agile and ALM best practices with Power Platform Pipelines and Azure DevOps CI/CD.

Jiang Ming-Cheng

I am friendly, courteous, and polite, with a proactive and responsible approach to work. I maintain good working relationships with clients, colleagues, and supervisors. My family includes my mother, who requires care, my supportive wife, and two outstanding high school sons, and we live in Yonghe. In my previous role at Gcom Technology, I served as a Software Security and Communication Installation Technical Support Engineer. I was responsible for two renowned application security product lines: Synopsys Software Integrity Group (now known as Black Duck) and four products from the German company QAsystem (Defensics for protocol fuzz testing, Coverity for static code analysis, Black Duck for software composition analysis, and Cantata for unit testing). My primary responsibilities included introducing and demonstrating software products to clients, assisting with product trials (setting up environments, integrating with clients' systems), and providing comprehensive technical support throughout the pre-use, usage, and post-testing phases. I gained deep insights into using various tools to identify and fix software security vulnerabilities and became well-versed in compliance certifications such as automotive (MISRA, ISO26262), industrial standards (IEC62443), and financial/payment protocols (PCI DSS). These tools allowed us to detect and resolve software issues early, enhancing product security and quality. During this period, I notably supported a major client, the Telecommunications Technology Center (TTC). I assisted with the installation of various software (Defensics, Black Duck, Coverity), setting up test environments, explaining how to use them, and interpreting test results. I also addressed their additional needs or issues by researching and providing solutions. Earlier, I worked at Edom Technology (TWSE: 3048) as a Technical Support Engineer and Product Manager for IC agents, managing multiple product lines including wireless broadcast signal processing ICs, TV Tuners, Audio Tuners, wireless transmission products, Sub-1G wireless control, Zigbee, and Timing products. I was responsible for product promotion, technical support, and inventory management. At Edom, I provided reference designs for OEMs and MStar related to TV main chips. Due to a promotion bottleneck, I decided to start my own business, opening a board game café. After thorough market research, I believed that combining board games and dining would attract customers. The café offered board game sessions, dining, and board game sales and rentals, once becoming the largest board game store in Yonghe. However, due to the busy nature of the business and the need to care for my family, I eventually returned to the corporate world, seeking more opportunities for technical growth. At Shenyi Technology, I served as a Technical Project Manager, responsible for researching new products and applications and providing solutions for clients in the education sector. I aimed for long-term stable cooperation through self-developed technology rather than relying solely on OEM support. However, as the company's leadership focused more on sales targets, I chose to leave and continue seeking technical growth opportunities. As a Communications Software and Hardware System Engineer at Foxlink(TWSE: 2392), I gained significant growth in the wireless communication field. My work included developing Bluetooth headsets, in-car Bluetooth devices, and Bluetooth dongles, using communication protocols such as I2C, SPI, and UART to control and set various hardware components (e.g., FM, G-Sensor, Audio IC, Charging IC). This experience strengthened my software development skills and provided a basic understanding of hardware. Notable projects include participating in the production of MOTO's in-car Bluetooth device and JABRA's Bluetooth speakers, both of which were sold on the market. The MOTO device uniquely connected to phones, broadcasting through the car's audio system for a surround sound effect. The JABRA speaker was one of the early Bluetooth devices to display device battery status on iPhones. We used sniffers to capture Bluetooth packets and debug, learning about frequency hopping and DSSS technology. Throughout my academic journey, I balanced studies with various part-time jobs, including teaching assistant roles at English schools, sales assistant in computer stores, and technician roles in Taichung. I also served as an administrative assistant at Asia University, supporting multiple departments. Actively participating in English, computer, and debate clubs enhanced my language and leadership skills. With a Bachelor's degree in Information Management and a Master's degree in Information Engineering, I have a solid IT foundation. My projects included creating an online teaching platform using IIS, focusing on ASP.NET, MS-SQL, and CMMI software engineering practices during my graduate work. In summary, my career spans multiple fields, from communication technology and IC agency to entrepreneurship and software security. Each experience has contributed to my growth and accumulated technical expertise. I consistently uphold professionalism and strive to challenge myself across various domains. In the future, I hope to continue applying my expertise in a challenging and growth-oriented work environment.

GAURAV SINGH BISHT

Electrical Engineer with eight year + of experience, specializing in industrial automation, maintenance, chemical & gas system, and power distribution system. Able to handle multiple projects simultaneously with high professionalism and accuracy. Adept at short and long-term to solve problems. Strong technical and methodical aptitude with an innate ability to analyze, coordinate and synthesize data.

PRASHANTH JAKKULA

Results-driven DevOps and SRE Engineer with 8 years of experience in on-call production support and AWS engineering. Proven expertise in cloud build and release management, testing, automation, Linux administration, and configuration management, with a strong emphasis on continuous integration and continuous deployment of software applications. Skilled in integrating Java, .NET, and Python applications to optimize deployment processes. Committed to enhancing operational efficiency and delivering high-quality solutions in dynamic environments.

DAMINI NIXCY MOL ANTONY

Accomplished Senior Cloud Support Engineer at Amazon Web Services, specializing in AWS Lambda and API Gateway. Proven track record in optimizing serverless workloads and leading high-severity incident responses. Skilled mentor with expertise in guiding teams and streamlining infrastructure provisioning, driving operational efficiency and collaboration.. Strong analytical skills combined with a results-driven approach.

FOSTER MENSAH

Proven IT professional with a robust background in supporting and enhancing technology infrastructures at notable companies like Goldfields Ghana Limited. Excelled in cloud-based software deployment and demonstrated exceptional end-user support skills. Achieved ISO 27001 Certification with Goldfields, showcasing a commitment to security and efficiency. Renowned for remote support prowess and fostering team knowledge sharing.