Experienced Principal Technical Support Engineer with Salesforce.com India Pvt Ltd, dedicated to operational excellence and enhancing team performance. Skilled in Salesforce Marketing Cloud and escalation management, cultivating a culture of continuous improvement and talent development. Successfully improved customer satisfaction metrics through strategic insights and proactive engagement, aligning efforts with corporate KPIs.
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Dynamic Technical Support Engineer with extensive experience at ITG Communications, excelling in troubleshooting and service desk management. Adept at resolving complex hardware and software issues while delivering exceptional customer service. Proven ability to mentor team members and adapt to rapidly changing priorities, ensuring seamless IT operations and user satisfaction.
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IT Support Engineer with 10+ years of experience in IT infrastructure, cloud technologies, and incident management. Skilled in resolving complex issues and enhancing service quality across on-premises and Azure environments, including AAD, VMs, VDI, Group Policy, access management, and MFA. Adept at managing high-priority incidents, coordinating cross-functional teams, and driving timely resolutions aligned with SLAs. Known for strong problem-solving, communication, and cross-team collaboration.
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Technical Support Specialist: Experienced Tech Support Specialist with knowledge of multiple systems/applications. Adept at troubleshooting and learning new concepts. Skilled in security management, website and software functionality, internet connectivity, and general IT issues.
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Offering strong analytical abilities and commitment to learning and development in technology support. Brings ability to rapidly acquire technical knowledge and apply critical thinking to troubleshoot and resolve issues. Ready to use and develop problem-solving and technical skills in my next role.
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Seasoned Support expert and IT leader with 12+ years of progressive experience in IAAS, PAAS and SAAS services along with virtualization, and server management. Proven track record of leading teams, driving data centre transformation, and aligning infrastructure strategies with business goals. Adept at partnering with cross-functional leaders to ensure scalable, secure, and cost-effective IT environments.
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Skilled IT Support Engineer with extensive experience in providing technical support across hardware, software, LAN/WAN networks, and low-current systems including CCTV and access control. Adept at troubleshooting complex issues, configuring and maintaining IT infrastructure, and implementing cybersecurity measures. Experienced in deploying and supporting desktops, servers, network devices, and surveillance systems, with a strong focus on ensuring operational efficiency and minimizing downtime. Demonstrates excellent problem-solving, user support, and documentation skills, contributing to seamless IT operations and reliable system performance.
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Experienced professional with a strong background in health and safety compliance, effective team player , and hands-on expertise in ship building & fabrication to high standards to meet the customers requirements. Communication skills, organisational abilities, and a calm demeanour under pressure. Proficient in many computer systems within Babcock which include PEPS and SAP, due to working as a constructive support engineer for 3 years, with notable experience on warship projects and complex refit operations of Type 23 vessels and LPDs. Extremely Self-motivated and committed to delivering excellence in challenging environments.
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