Hire Top Support Engineer

Khalil Rabaia

With a proven track record at Amazon, I excel in hardware upgrades and fostering teamwork. My expertise in debugging and streamlining support processes has significantly enhanced system efficiency. My analytical approach and ability to train effectively underscore my achievements in technical support and management roles.

Raymond Moore

A technical support engineer with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Ability to boost system performance by thoroughly evaluating and correcting different hardware and software issues. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements.

Sai Srinivasu Mallela

Over 14 years of professional work experience in the IT industry. Worked on various Salesforce.com CRM projects which includes Sales Cloud, Service Cloud and Experience cloud and have created custom applications on Force.com platform and was involved in multiple integrations. Accustomed to perform efficiently under competitive, challenging, and fast-paced environment while producing exceptional work. Highlights: • Well versed with Salesforce CRM processes like Sales cloud, Service cloud and Experience cloud which includes Opportunity Management, Order Management and Case Management. • Proficiency with declarative/programmatic development of Sales, Service cloud in salesforce classic and lightning environments. • Knowledge with Apex, Visual Force Pages, Triggers, Apex Web services, Lightning Components, Lightning web components, Custom Objects, Custom metadata, Sharing Model, Work Flows, Flows, Process Builders, Approval processes, Validation Rules, Permission Sets, Data Import using Data Loader, Reports and Dashboards. • Have extensive Knowledge and expertise in Digital Engagement within Service Cloud which includes Omni Channel, Embedded Services, Live Agent, Einstein Bots, Lightning Messaging and Service Cloud Voice. • Designed and developed Salesforce inbound and outbound integrations with external/internal applications using Rest,Bulk, Tooling, SOAP API's. Followed Factory design pattern for implementing integrations. • Worked in Agile, SCRUM and Waterfall methodologies and involved in multiple Deployment activities • Expert understanding of Salesforce application architectures, design patterns, and software development principles of SFDC.

David Santos

Team Leader for a Technical Support account with experience in reviewing team analytics to improve overall service quality. Courteous and cordial with goal to coach and train employees to meet their maximum potential. Phone Quality Analyst with skills in evaluating calls and providing coaching and feedback. Seasoned Technical Support agent with experience in supporting home network connection, consumer electronic gadgets and computer software.

Chetan Umesh Umesh

13-year IT professional with expertise in Software Development and SAS platform support. Strong competencies in a Solutions-focused approach, Meticulousness, and Result-orientation. Skilled in analyzing requirements, designing, and developing code adhering to coding standards. Proficient in unit testing, generating test reports, and achieving zero bugs. Diligent, self-motivated, hard-working, with excellent communication, presentation, interpersonal, and problem-solving skills.

Anas Badr Naqvi

Experienced Remote Support Specialist, with 11+ years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Remarkable experience in providing excellent customer service in technical or non-technical environments with empathy. Excellent written and verbal communication skills with the ability to explain complex topics to customers in a simple way. Able to work in a fast-paced environment & proficient in learning. Remarkable ability to listen and respond effectively to repetitive questions with composure. Strong time management and organization skills with the ability to manage and prioritize varied client requests. Ability to work independently and resolve site issues. Desire to learn and grow on the Customer Support team, both deeper into the technical product knowledge or into leadership opportunities.

Praveen Kumar Gautam

Results-driven IT professional with a robust background in delivering comprehensive technical support and innovative solutions. Recognized for exceptional collaboration skills and a proven ability to achieve desired outcomes in fast-paced environments. Dependable team player adept at problem-solving and seamlessly adapting to evolving technology demands, ensuring optimal performance and user satisfaction. Committed to leveraging expertise to drive efficiency and enhance organizational success.

IMRAN KHAN

A highly motivated video support system specialist with extensive experience in video streaming, system design, and engineering. Proven expertise in AV, IPTV, OTT, and video conferencing solutions, delivering high-performance system designs for enterprise, broadcast, and OTT platforms. Adept at pre-sales, post-sales, and technical solution architecture, with a strong background in design and implementation of the IP-telephony and conference solutions. Excellent consultative and business development skills, with a track record of helping sales team, managing end-to-end deployment, and ensuring seamless integration of cutting-edge video communication technologies.