Dedicated and experienced Senior System Engineer with 9+ years of expertise in IT support, system administration, and end-user services. Proven success in resolving complex hardware/software issues, managing BAU support operations, and driving system performance improvements. Proven ability to manage multiple priorities, provide exceptional client service, and deliver results in high-pressure environments.
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An A+ Certified Technician with a passion for learning new things. I have an innate understanding for advanced technical concepts and specialize in the ability to translate them into easily understood language. I see technology as a means to help people lead more fulfilling lives and I want to use my skills to empower others in any way I can.
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Senior Technical Support Engineer at Zendesk in Madison, WI, bringing a wealth of experience and expertise. Holds ITIL Foundation 4 and ITIL Practitioner - IT Asset Management certifications, demonstrating honed troubleshooting skills and a meticulous approach to work. Exceptional problem-solver with strong attention to detail and diagnostic abilities. Highly goal-oriented and dedicated to providing exceptional customer service. Extensive experience in IT Desktop Support, NOC, IT consulting and support, as well as audio/visual technical experience with local municipalities and cable access stations. Previous role as Skilled Sterile Processing Instrument Technician/Supervisor (CRCST, CIS - previously certified through IAHCSMM) in healthcare, showcasing highly developed technical and interpersonal skills.
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Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
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Seasoned systems administrator with more than 11 years of experience in fast paced Unix/Linux environments and expertise in several flavors of Linux including Red Hat, CentOS and Ubuntu. Excellent installation, configuration, maintenance and system's users administration skills.Personal Strength *Effective combination of systems administration, high technical inclination and communication skills. *Ability to work in a team environment, emphasizing team goals over personal goals. *Strong initiative and drive with the ability to absorb technical information/knowledge quickly. *Punctual and meet deadlines. *Persistent: Completes a task even when it is more challenging than expected Expertise *Restore/Backup Systems and Storage Administration. *Unix/Linux-based OS & Virtual Environments. *Use RedHat Satellite Server for systems management *Systems and Network Administration.
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Seasoned Technical Support Engineer versed in aiding customers with implementation of emerging technology. Expertise in Results-driven CCTV surveillance and installation specialist with 2 years of experience in designing, installing, and maintaining advanced security camera systems for residential, commercial, and industrial clients. Skilled in configuring IP, analog, and wireless CCTV systems, along with expertise in DVR/NVR setup, remote monitoring, and video analytics. Adept at conducting site surveys, troubleshooting technical issues, and ensuring compliance with industry standards to enhance security and surveillance efficiency. Strong knowledge of network integration, low-voltage wiring, and cybersecurity best practices for surveillance systems. Committed to delivering high-quality installations, system optimization, and exceptional customer service to meet clients' security needs.. Over all 8 years in software & hardware networking (infra) multiple support in global environment.
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Tech-savvy Network Support Engineer with five (5) years of comprehensive experience designing, implementing and maintaining growing network infrastructure. An analytical and logical professional with quick learning skills which enables me to implement new concepts to complement understanding of networking protocols and OSI or TCP models. I've been commended for providing top-notch, hands-on technical support for IPRAN and fiber backbone (both DATACOM) and passive network structures.
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Experienced and detailed- orientated Desktop engineer with over 10 years of experience in managing, trouble shooting, and optimizing desktop and end-user environments. Skilled in Windows and macOS support, hardware maintenance, software deployment, and providing exceptional IT support in fast- paced environments. Adept at solving technical issues quickly while maintaining high user satisfaction. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
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