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Dedicated member of the Customer Service Department for 15 years who has thoroughly enjoyed her time contributing to the the team's success. Able to operate in retail sales platforms such as Itron and in Customer Management System as well as in OMS. Strong interpersonal communication and problem solving skills. Comprehensible understanding of Customer service and ability to quickly learn and adapt to challenges and responsibilities of a Center Manager.

Proven leader in customer relations and support, adept at managing high-stress situations with professionalism. Enhanced team performance and customer satisfaction through effective problem-solving and adaptability. Excelled in document verification and verbal communication, significantly improving resolution times and service delivery. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

 Compassionate and experienced Mental Health Counsellor and Care Assistant, skilled in providing emotional support and guidance to individuals with mental health issues and care needs. Solutions-oriented Mental Health Counselor successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering background implementing effective treatment plans and providing exceptional care for children, adolescents and adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients. Certified in care giving and mental health counseling. 

As a Senior Account Executive and Deputy Area Manager at Marsh, my focus is on nurturing client relationships and driving the growth of our portfolio through insightful risk management strategies. My academic journey culminated with an Advanced Diploma from the Chartered Insurance Institute, equipping me with a robust foundation in business and risk management.

Our team excels in tailoring insurance solutions, a testament to our combined analytical skills and comprehensive understanding of industry dynamics. With hands-on experience in underwriting, claims settlement, and policy administration, I am committed to delivering excellence and fostering client trust in the ever-evolving insurance landscape.

Proven Security Officer with a track record of enhancing safety at Konkola Copper Mines (kcm) through expert CCTV monitoring and emergency management. Skilled in identifying threats and implementing effective resolutions, demonstrated ability to manage staff and enforce security protocols. Excels in stationary surveillance and adept at de-escalating situations, ensuring a secure environment.


Goal-oriented Clinical and Community Nutritionist with over 5 years of experience specializing in personalized nutritional guidance for clients of all ages, including children, expectant mothers, and seniors. Adept at creating customized nutritional plans to promote optimal health and well-being. Demonstrates a commitment to client satisfaction through professionalism and strong relationship management. Skilled in conducting thorough nutrition assessments, evaluating lifestyle factors, and researching dietary intake to recommend specific diet and lifestyle changes. Dedicated to driving positive transformations and achieving effective outcomes for clients.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Successfully works as part of a team to reach personal and Organizational goals by being an effective and efficient employee to maximise customer satisfaction service and support,while addressing diverse issues and holding the highest ethical standards and maintaining customer trust.

Goal-driven and dedicated individual pursuing a Master of Business in Project Management, leveraging experience as a management professional to apply technical skills and expertise in achieving successful project results. Recognized for efficient execution of project tasks, consistently meeting deadlines. Demonstrated track record of completing multiple projects within budget and on schedule. Modern Lecturer with extensive knowledge of integrating technology into classrooms for increased student interest, possessing expertise in in managing project with training in IT and public speaking. Proven history of delivering memorable and effective lectures to students.

Proven achiever in sales and marketing, notably with EXP Zambia, where I leveraged customer service excellence and data-driven insights to significantly enhance brand visibility and market share. Specializing in relationship building and strategic outreach, I excel in crafting targeted campaigns that boost customer satisfaction and engagement. I love talking to people because that way, I am able to help them feel loved and know that they are simply amazing.

Competent Electrical Engineering Professional with experience spanning across the manufacturing, mining, renewable energy and power utility (Transmission and Distribution) industries. Analytical problem solver, task-oriented professional with a comprehensive understanding of protective relaying of high voltage transmission, distribution and generation facilities. Collaboratively involved in several projects in both the mining as well as the utility industry with involvement at all stages of the project life-cycle.


  GOOD COMMUNICATION AND PRESENTATION SKILLS
  TEAM WORKER
  ABLE TO WORK WITH MINIMUM SUPERVISION
  SELF MOTIVATED
  COMPETITIVE AND PROBLEM SOLVING
  ABLE TO WORK UNDER PRESSURE


Dedicated Nursing Staff Member with a proven track record at a Government facility, excelling in vital signs monitoring and providing exceptional emotional support. Leveraged clinical judgment and geriatric care expertise to enhance patient outcomes, achieving significant trust and rapport with patients and families. Skilled in Basic Life Support, ensuring high standards of patient safety and care.

I am a 2017 graduate with experience in Data entry, loan coordination, Customer service and administration. I have worked as a Data Entry Clerk for Zambia National Commercial Bank under the IFSR9 project, where most of my work involved data entry, collateral maintenance, and calling customers who did not put correct information on the documents to be able to get correct information and update in the system, I also brought about accuracy in the customers' application forms by being able to assist clients fill in the correct information and directing them to appropriate desks for further queries. I have also worked as a Loan Officer for Jaden Cash Advance, where I was engaged in customer service and office administration through phone calls, walk-ins at the offices and marketing Jaden Cash Advance. At Jaden Cash Advance I was able to answer phone calls and serve customers according to any need they wanted help with. I was also in charge of supervising the branches Jaden Cash Advance had in markets. I am currently obtaining a Bachelor's degree in Information and Communication Technology from Information and communication University, and I have a certificate in Information and Communication Technology from Lusaka Youth Resource Centre.

An eclectic school teacher with 10+ years of experience in teaching using modern pedagogy and technology, making learners master subject matter, making them become self actualized individuals by instilling discipline into them and leading them to score the highest marks in their final examinations. Possess a Secondary Teacher’s Diploma in French and English. Seeking to utilize my knowledge, skills and experience as a high achieving teacher.

I am a highly motivated and oriented team player, taking up challenges and being part of a winning team is my passion, High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact the organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.

Adept CCTV Operator and Revenue Collector with a proven track record at Lubambe Copper Mine, enhancing safety and reducing crime through expert surveillance monitoring and incident response. Skilled in CCTV maintenance and possessing exceptional situational awareness, I excel in high-pressure environments, demonstrating strong report writing abilities and effective communication.

Proven Governance Risk and Compliance Analyst with a track record of enhancing compliance and risk frameworks for Next Solutions clients . Expert in policy development and risk assessment, leveraging skills in IT hardware systems maintenance and problem-solving. Demonstrated ability to improve regulatory adherence by developing comprehensive training programs, significantly raising awareness across departments. Skilled in interpreting and applying regulatory frameworks and Standards such as PCI DSS,ISO 27001, and NIST to drive organizational compliance and mitigate risks effectively. Proficient in conducting audits, assessing controls, and implementing remediation, plans to ensure the security and integrity of IT systems.

I am an Infectious Diseases Specialist, Self-Motivated and Profoundly Passionate Medical Practitioner who values team work, effective communication and an emotionally intelligent professional.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Am a results driven professional with a commitment to upholding ethical standards, thriving in collaborative environments and excel at delivering accurate and timely outcomes. With experience at African Association of Accountants General, adept in accounting. Reporting and customer service enhancements at Chimbututu Motor Spares. A resourceful team player with experience with common software applications and social media platforms.

Dedicated and versatile, with a diverse background in marketing, sales, and social media management. Originally from Zambia, I pursued my education in Vienna, where I developed strong analytical and communication skills through active participation in debate, netball, and swimming. My internships at two prominent companies in Zambia provided me with hands-on experience in marketing, accounting, and customer acquisition. I excelled in increasing brand awareness and managing social media campaigns, demonstrating a keen ability to adapt and thrive in dynamic environments. I am eager to leverage my international experience and comprehensive skill set to contribute to a forward-thinking organization.

Proven leader in data management and office efficiency, significantly enhancing productivity at Mulimo Agricultural and Hardware Supplies Ltd. Expert in database administration and team coordination, I excel in records management and strategic planning. Achieved increased conversion rates through innovative sales strategies, demonstrating exceptional organizational and persuasive communication skills.

Currently working with Saint Gobain Manufacturing company as a Territory Manager for Zambia. My responsibilities include managing all sales activities in the country, achieving growth and sales targets by successfully managing the Distributors. To develop a Sales plan that expands company's customer base and ensure its strong presence. Recruite new distributors and provide practical product training for the sale representatives. Monitor and analyse competitor activities and devise plans to offer the best solutions to customers. To develop project bank for the territory, manage early involvement and follow ups to ensure specification for Group solutions and fulfilment of requirements. To identify customer needs and opportunities for new products and promotional activities to enhance business growth. I am a self motivated prospective individual, I identify and seize opportunities, strive for and promote excellence in performance as well as participate effectively in team based information sharing environment, helping to develop my competence and that of my co-workers. I also possess openness to new ideas, with a willingness to change. I work with minimum supervision and enjoy working in a group. Currently doing my Thesis for my master’s program in Entrepreneurship, Management and Innovation from the University of Zambia

Have over fifteen (15) years progressive experience professional across all Human Resource disciplines including strategic and operations including; talent management and succession planning, benefits and compensation wages, employee relations, compliance and risk management, conflict resolutions and disciplinaries,performance management and HRIS Managed coordination the use of e learning for staff by internal learning systems

Accomplished Systematic Finance Officer with a proven track record at CRIO, Zambia Institute of Architects, and Chainama Hills Golf Club, enhancing financial processes and implementing robust internal controls. Skilled in account and bank reconciliation, and payroll processing, coupled with exceptional team-building leadership. Increased efficiency by streamlining workflows, significantly improving reporting accuracy and operational efficiencies. Proficient in Sage 200 and QuickBooks, demonstrating critical thinking and a keen attention to detail.

Driven Personal Assistant with a proven track record at Northdale Mining Ltd, where I enhanced operational efficiency through expert time management and a detail-oriented mindset. Skilled in Microsoft Office, I excel in multitasking and organization, demonstrating a strong work ethic and communication skills to achieve results beyond expectations.

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Proven leader in program development, adept at fostering partnerships and enhancing outreach as demonstrated at Different Stakeholders. Skilled in critical thinking and program scheduling, I excel in creating impactful initiatives and driving organizational success. My approach integrates analytical thinking with a keen attention to detail, significantly improving program effectiveness and stakeholder satisfaction.

Effectively implemented the import/export control of medicines and allied substances and overall regulatory compliance to set standards at Zambia Medicines Regulatory Authority by leveraging expertise in pharmaceutical regulatory knowledge and compliance, coupled with exceptional attention to detail. Excelled in fostering patient relationships and enhancing treatment adherence, demonstrating strong communication and empathy skills.

Driven Systems Administrator with 8 years of experience in software and hardware implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

I have been a travel consultant with Satguru Travel for the past 2 years and 8 months. I have good knowledge of the GDS system, and my work is to check and do the issuances, like normal issuance and re-issue, and I also have refund knowledge. Before this, I also worked in the BTW Visa service, where I did VFS bookings, processed documents for VISAs, and assisted with the assisted with the Apostil's-Attestation Service.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated loan officer with broad expertise in real estate and crafting optimal financial plans for all clients. Skilled at reviewing applications and completing meticulous inspections. Results-oriented professional knowledgeable about wide range of loan products. Professionally works with different customers to meet individual needs and maximize bank revenue. Analytical problem-solver tenacious in pursuing sales opportunities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-driven IT professional with a passion for leveraging technology to streamline operations and enhance business functionality. Seeking a challenging role where my expertise in system administration, network security, and project management can contribute to the implementation of innovative solutions. Known for my ability to troubleshoot complex issues and collaborate with cross-functional teams, I bring a proven track record of optimizing IT infrastructure to support organizational goals and enhance overall efficiency.

Celia Tusiime is a highly experienced professional with extensive expertise in public health management, monitoring and evaluation, and emergency programming spanning over 20 years. Celia's career features significant contributions to international organizations and health programs in multiple countries, including Switzerland, Kenya, Zambia, and Uganda. With demonstrable experience in managing large-scale USAID and EU funded health programs, Celia is recognized for motivating and inspiring teams, critical thinking, problem solving, adaptability and risk management. Academic achievements include a Bachelor of Arts in Social Sciences, a Master of Social Sciences, and currently finalizing a Doctorate in Public Health Administration.

Experienced Operations and Credit Manager with 10+ years' expertise in operations, digital project management, business process review, credit portfolio management, customer service, and leadership. Passionate about digital financial inclusion, innovation solutions and customer experience to enhance organizational performance. Demonstrated history of excelling in Operations and Project Management of various digital projects through meticulous planning, strategic analysis of business processes, and continuous performance evaluation. Proactive professional committed to refining policies and procedures to enhance operational effectiveness. Skilled in implementing innovative initiatives aligned with the organization's strategic vision, overseeing multiple departments and managing a team of 16, risk and regulatory compliance, and resource allocation to optimize efficiency and profitability. Passionate about driving socio-economic empowerment and humanitarian projects for vulnerable communities. Possess strong leadership abilities, management experience, interpersonal skills, and the capacity for making impactful decisions that positively impact a company's future.

Adept Mechanical Technician with more than 6 years extensive underground experience. Specializing in enhancing equipment reliability through expert mechanical troubleshooting,preventive maintenance and repair. Skilled in hydraulic systems and fostering teamwork, I significantly improve operational efficiency. My analytical thinking and adaptability ensure peak performance and safety compliance.

With over 10 years in transport and logistics, including significant experience in freight forwarding and warehousing, demonstrated success in leading teams to achieve operational excellence and efficiency. Proven ability to manage and optimize supply
chains, ensuring timely delivery and cost savings. Skilled in enhancing customer service and developing strong relationships with stakeholders. Eager to bring leadership and
innovative solutions

I have MBA training with an FT100 business school, the University of Cape Town's Graduate Business School (UCT GSB). I have gained senior business and management skills largely in the private sector across industries including corporate banking, oil and petroleum, energy, mining, passenger and cargo transport, telecommunications, and renewable energy. I have over 10 years of senior corporate sales experience up to the executive level, senior finance & accounting experience, and senior corporate Treasury & corporate banking experience. Gained insight, skills, and practical experience in developing and executing sales strategies, building fit-for-growth skilled teams, structuring financing decisionsandoptions, balance sheet restructure and management, working capital, cash and liquidity management, procurement & vendor management, legal compliance within legal frameworks (banking & financial services Act, Securities Act, pension & insurance legislation, ZICTA Act, consumer protection regulations), plus general systems of internalandglobal control. Most importantly, customer service experience, all working in multinational corporationsandbanks and in multi-cultural environments. I have unique insight as a leader, chief salesman, corporate treasurer, accountant, and banker with international experience, all with stringent accountability for performance, controls, governance, talent recruitment, coaching, retention & reward, budgeting, strategic planning, procurement, and outsourcing of services. Keen interest in a challenging or international senior leadership role—having come full circle with significant multidiscipline expertiseandskills acquired through cross-functionandsector experience. Looking for an executive leadership challenge and/or board appointment in a multi-cultural and fast-paced environment while keeping open to new learnings. Strategic-thinking individual experienced in turning low-performing organisations into top revenue producers. Offering an engaging and pleasant personality with expertise improves customer relationships.

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