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Senior Corporate Training Manager - Providing World Class Training to AT&T Employees in our Technical spaces. I have 23 years experience working for AT&T in our Broadband, Wireless, and Mobility Departments.
I started my career with Pacific Bell as a Broadband installer where I was Top Performer in Northern California in 2001. I then worked for SBC Global (formerly Pacific Bell) as a Tier II and Tier III Technical Support Representative, Lead, and SME (subject matter expert) in San Ramon California where I was asked to be a Technical Trainer traveling the world to provide Best in Class Training to our employees. I also provided Train the Trainer Classes to bring existing Instructors up to speed on new products and services to provide Best in Class service to our customers worldwide.
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Proficient in the Following Skills

  21 years of Technical SME / Problem-Solving Ability
  20 years of LAN/WAN Troubleshooting
  18 years CRM-Customer Relationship Management
  18 yearsCisco, Juniper, and Redback Router Configuration
  5 years PowerBI
  20 years Proficient in MS Suite of Products
  6 years Sales Force
  9 years Zoom, 9 years WebEx, 12years Adobe Connect
  5 years MS Teams
  5 years PowerBI
  9 years SharePoint
  10 years Order Processing
  23 years Customer Service Specialist
  15 years RAD
  23 years Customer Satisfaction


3 years of experience as an HR Specialist providing support to 158 employees. It was my responsibility as a supervisor working for the administration of the company to process personnel records, including performance monitoring, training, and evaluation, as well as all human resource-related actions like military pay, transfers, notices, disciplinary actions, and promotions. Proven ability to lead and motivate teams in high-pressure and complex environments. Strong technical knowledge and proficiency in various administration tasks, including maintaining records, Microsoft Office, and performance management systems. Currently have a Secret Security Clearance.

Strong leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making abilities and sound judgment to positively impact company success. Dedicated to applying training, mentoring and morale-building abilities to enhance employee engagement and boost performance.

Professional Bartender with extensive knowledge of spirits, crafts, wine who engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Reliable bar expert with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with service. Classic bar room etiquette specializing in classic cocktails.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.

Orderly and highly committed hardworking Office Assistant with solid communications skills in customer relations and resilience to handle challenges of fast-pace environments. Bringing detail-oriented and proactive decisive leadership nature with advance technical and organizational office operations, good multitasking abilities and self-motivated abilities. Comfortable working alone or with teams to accomplish on-time clerical or on field tasks . Organized and motivated Seeking opportunities to expand skills while facilitating company growth.

Accomplished, skills-orientated Sonar Technician with 7 years of dedication to the Department of the Navy. Readily able to transfer skills and knowledge to the work force such as leadership, conflict resolution, and operations management. I have 10+ years of experience in handy work, repairs, and construction. I am a quick study, and I excel in dynamic, high-pressure environments where versatility and foresight are essential.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Job Title with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations. Results-driven Job TItle accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Motivated business professional bringing 3+ years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Versatile Illustrator with a passion for character and environmental design. Created 2D illustrations and diagrams for various clients that focused on character development and storytelling. High-level technical and collaborative skills leading to outstanding results. Well-versed in a wide range of art styles and techniques. Expresses a high level of attention to detail and impressively completes deliverables within deadlines.

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Expert handling of complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Talents for developing strong customer relationships by providing excellent service. Focus in seeking and maintaining a new full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

A well-rounded Division Manager and sales executive with more than 20 years of direct sales and sales leadership with a proven capability of organizational growth.
Built teams ranging from 2-14 people in packaging and technology by developing a team vision and culture, as well as strategies for success. Teams have successfully grown mature territories, opened new territories, and/or turned around troubled territories.
Highly adept at building positive relationships with sales teams, vendors and utilizing multiple enterprise-level technologies.
Successful at establishing strong business practices, service solutions, and manufacturing sales, adhering to compliance requirements, and promoting enhancements. Tenacious manager with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets. Expert in increasing productivity and customer satisfaction while driving revenue and sales of custom solutions. Committed to streamlining procedures while optimizing employee talent.

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Resourceful in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.

Experienced certified public information officer, photographer, and social media manager, my skills combine a unique set of talents that contribute to my exceptional ability to communicate effectively, capture compelling visuals, and successfully manage online platforms.

Enthusiastic ESL Instructor dedicated to creating enjoyable, inviting and dynamic learning atmosphere for adult learners. Implements traditional and innovative methods to motivate students to learn English language, gain workforce readiness and academic skills, and understand American culture. Certified in TESOL and TEFL and licensed in California.

I am a 19-year-old college student currently residing in Jonesboro, AR. I just completed my first year of college at Arkansas State. I will be starting the BSN program at A-State this fall. I am a hard worker, dependable, teachable, and work well with the public. I appreciate you taking time to look over my resume!

Seasoned Operations Manager and talented leader with close to 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

 Talented HR Manager with 9 years planning and coordinating Human Resources department operations and programs. Versatile professional with background managing areas such as company policy development, benefits, hiring procedures. Proudly maximized employee retention through first-class training and compensation management. 

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated Deputy Sheriff offering more than twenty years of experience in law enforcement landscape. Demonstrated success in monitoring public safety through patrol details and during community events. Resourceful worker with commitment to integrity and honesty. Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum.

Dedicated firefighter paramedic seeking a challenging position within the organization. I have a strong commitment to serving the community with a passion for delivering high-quality care and support in critical situations. Through my experience and training, I am prepared to embrace new challenges and uphold the highest standards of safety and service.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Experienced Caregiver accustomed to administering bedside and personal care, ambulation and personal hygiene assistance.

Professional Artist with keen eye for detail, color and composition. Track record of bringing projects to life through innovative ideas. Creates compelling, inspiring and engaging pieces. Successful solo art exhibit with curated art, in commercial art gallery, Steinfeld Art Gallery, 2022. Teaching various art medium classes in an art studio/gallery setting for the community. Professional Artist with keen eye for detail, color and composition. Track record of bringing projects to life through innovative ideas. Creates compelling, inspiring and engaging pieces. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking individual available 40 hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves customers daily. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Talented worker with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Industrious and enthusiastic management professional offering years of deli and retail experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Talented Team Trainer highly effective at building team cohesion by assisting members to provide high-quality service and understand all roles. Offering 4 years of relations, experience, and adaptable, friendly approach. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Proficient worker delivering encouragement and feedback to help employees be successful. Energetic professional with great poise.

Hardworking [Job Title] bringing [Number]+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Reliable professional with [Number]+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in [Skill], [Skill] and [Skill]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


  Innovative problem solver and collaborative leader who ignites positive change to drive successful outcomes across various accounts and projects.
  Team leader and talent developer who creates growth and excellence in the workforce while recognizing development opportunities and momentum.
  Market Transformer,leading and shaping market access strategies to achieve access and financial success by understanding healthcare legislation and regulations, applying analytics to determine progress and success of contracts and initiatives, and to assess market potential.
  Relationship builder with payers, providers, specialty pharmacy or internal teams to foster beneficial relationships and collaboration to drive success.


Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Hardworking Individual knowledgeable about business practices in Data Center Field. Enjoy hands on work in the Data Center to help the team. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Accomplished Sales Director of over 10 years offering high performance leadership development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures. Lastly, I'm highly-motivated with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Senior at the University of Alabama interested in leadership development, political science, and geography. Mature, reliable, and focused. Outgoing, team-oriented leader with the ability to set goals, self-govern, and persist through challenges. Skilled at communicating to a wide variety of audiences, both informally and through formal presentations.

Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment. Inspiring Coach bringing extensive experience guiding and mentoring athletes to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring athletes to build sustainable training and eating habits. Student Athlete consistently devoting average of 20 hours per week to training, practices, meetings, travel and tournament competition while working towards an undergraduate degree. Winner our third conference champion in our lacrosse program and recognized as high achiever in sport and academics. Driven competitor exemplifying team spirit and good sportsmanship.

Energetic missionary excited to share the faith with people across the world. Skilled at using excellent relationship-building, communication and multitasking abilities to establish rapport and accomplish diverse objectives. Specializing in preaching, teaching, discipleship and administration.

Industrious Aviation Electronics Technician with over Number years of hands-on experience performing maintenance and installation tasks. Works well under pressure and uses mandated safety equipment. Hardworking and efficient with excellent troubleshooting abilities. Reliable aircraft repair technician specializing in electrical systems, spanning navigation and communication. Adept at repairing, maintenance and replacing all components. Exceptional eye for detail with organized approach and strong multitasking abilities. Dedicated to keeping aircraft electrical systems operating at peak performance. Proficient in testing, troubleshooting and diagnosing issues to determine best solutions. Exceptional work ethic with strong communication and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime. Experienced production leader knowledgeable about Industry practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Passionate Trainer with extensive knowledge of electrical schematics training and proven success working with military personnel. Devoted to long-lasting and comprehensive results for every client. Trained in Flir and Software use. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than Number years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SEO Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Successful Military Veteran turned experienced Loan Officer. Adept at assessing customer needs, providing suitable products and guiding customers through loan process. Capable at handling complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Team Leader experienced in directing activities of workgroups, developing strategies, training, and sets goals/obtains team feedback with excellent interpersonal and communication skills. Big picture focus with concentration in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

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