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Experienced IT specialist with a focus on technical troubleshooting and software deployment. Skilled in remote diagnostics and user assistance, committed to optimizing IT systems. Demonstrated success in improving user experience and operational efficiency.

Experienced facilities management professional with 6+ years in mission-critical environments, specializing in CMMS systems, preventive maintenance planning, and data center operations and acted as client relations specialist for the top datacenter companies.

KEREN NELSON
Humble, TX 77346
keren.nelson@icloud.com • +1 (854) 902-0108
Customer Support | Customer Service | Client Relations Professional
PROFESSIONAL SUMMARY
Customer-focused professional with experience assisting individuals, resolving concerns, maintaining accurate records, and providing clear solutions in fast-paced environments. Strong background in communication, active listening, documentation, and service support with the ability to remain calm under pressure and deliver positive customer experiences.
CORE QUALIFICATIONS
Customer Support & Service • Active Listening • Problem Solving • Issue Resolution • Conflict Resolution • Communication Skills • Customer Record Maintenance • Documentation • Data Entry • Attention to Detail • De-escalation • Relationship Building • Service Recommendations • Multitasking • Time Management • Customer Satisfaction
TECHNICAL SKILLS
Data Entry • Documentation • Recordkeeping • Point-of-Sale (POS) Systems • Handheld Devices • Surveillance Equipment • Phone Communication • Microsoft Office • Google Workspace • Reporting Support • Customer Information Systems
PROFESSIONAL EXPERIENCE
Transportation Security Officer (TSO)
U.S. Department of Homeland Security — Humble, TX
January 2021 – Present

  Assist travelers with questions, screening procedures, and service-related concerns in a high-volume environment
  Communicate policies, procedures, and next steps clearly to ensure understanding and reduce confusion
  Identify and address issues efficiently while maintaining professionalism, accuracy, and safety standards
  Maintain detailed and accurate documentation while following strict compliance and reporting procedures
  Remain calm and solution-oriented when handling escalated or high-stress interactions
  Support a positive customer experience while balancing operational efficiency and security requirements

Security Officer
G4S
April 2019 – January 2023

  Secured premises and personnel by patrolling property, monitoring surveillance systems, and controlling access points
  Responded to incidents, reported irregularities, and enforced policies and procedures with professionalism
  Maintained accurate incident reports and detailed observations for documentation and follow-up purposes
  Assisted visitors and staff by answering questions, giving directions, and resolving concerns calmly and efficiently
  Used strong judgment and attention to detail to prevent loss, maintain safety, and support daily operations
  Handled sensitive situations professionally while remaining calm under pressure

Human Service Assistant
Coastal Center — Summerville, SC
December 2013 – December 2016

  Provided direct support and care while maintaining accurate observations and documentation of patient behavior and needs
  Assisted individuals with daily living activities including grooming, dressing, meal preparation, and mobility support
  Communicated effectively with patients, families, and team members to ensure quality care and service
  Monitored patient conditions and reported concerns promptly with professionalism and attention to detail
  Provided guidance and support tailored to individual needs to improve comfort and daily functioning
  Demonstrated empathy, patience, and reliability in a service-focused environment

Cashier / Customer Service Associate
Walmart — Summerville, SC
March 2013 – December 2014

  Assisted customers with purchases, questions, and concerns while providing friendly and efficient service
  Resolved customer complaints professionally and helped identify appropriate solutions
  Processed cash and card transactions accurately while maintaining strong attention to detail
  Answered phones and directed customer inquiries to the appropriate department or service area
  Supported store operations through restocking, inventory support, and maintaining organized work areas
  Helped create a positive customer experience by responding to needs promptly and professionally

Teacher
123 Stepping Stone — Brooklyn, NY
September 2011 – June 2012

  Provided attentive care and supervision for children ranging from infancy to age 13
  Communicated effectively with staff, parents, and children to support a safe and positive environment
  Assisted with daily routines including reading time, activities, diaper changes, potty training, and classroom organization
  Maintained a clean, safe, and structured environment for learning and development
  Built strong relationships through patience, adaptability, and supportive communication
  Helped address parent concerns and provided updates regarding children’s daily activities and care

EDUCATION
Adult Education / GED
High School Equivalent
ADDITIONAL SKILLS
Interpersonal Skills • Customer Relations • Childcare • Special Needs Support • Classroom Management • Tutoring • Security Operations • Surveillance • Manual Dexterity • Infant Care • Toddler Care • Outdoor Work • Analytics
CERTIFICATIONS & LICENSES

  Guard Card
  Class D Security License
  Driver’s License


Detail-oriented and reliable professional with a solid background in front-of-house operations. Recognized for strong customer service skills and analytical thinking, ready to contribute to enhancing service quality and team productivity.

Compassionate and reliable nursing student with hands-on clinical experience providing direct patient care and performing tasks delegated by the RN. Demonstrates strong knowledge of medical terminology, patient safety, and infection control, with strict adherence to HIPAA standards. Known for excellent communication, teamwork, and time management, with a proven ability to collaborate effectively in fast-paced healthcare environments. Committed to delivering patient-centered care while continuing to grow clinically and contribute meaningfully as a Student Nurse Technician at Baylor Scott & White.

Dynamic Mechanical Superintendent with a proven track record at Depcom Power, excelling in construction supervision and health and safety compliance. Demonstrated leadership in optimizing project schedules and enhancing operational efficiency, while fostering a culture of continuous improvement. Skilled in cost estimation and effective communication, driving successful project outcomes within budget constraints.
Competent Mechanical Supervisor proficient in overseeing contractors installing mechanical equipment and keeping all work in strict compliance with applicable codes and standards. Observant and detail-oriented in identifying and correcting work problems. Excellent time management and multitasking abilities useful in fast-paced environments with numerous safety hazards and dynamic project needs.

Motivated and adaptable college athlete known for a strong work ethic and mental toughness. Successfully managed academic and athletic commitments, contributing to team success and community outreach initiatives.

Proactive and achievement-oriented Pricing Coordinator bringing 20 years of experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Committed Guest Service Specialist with experience in front-line roles in hospitality and customer service. Strengths include resolution of complex guest issues, delivery of high-quality guest experiences, and fostering a welcoming environment. Successful track record of improving guest satisfaction ratings and streamlining processes for improved efficiency.

Results-driven Materials Group Lead with expertise in project management, process improvement, and team motivation. Proven ability to analyze project performance and mentor junior staff, contributing to enhanced operational efficiency. Over 20 years of experience in warehouse and material handling in a manufacturing setting, as well as food processing.

Motivated hospitality worker with experience in fast‑paced service environments. Strong teamwork, attention to detail, and guest‑focused communication. Eager to contribute to a high‑standard restaurant through reliable support as a busser, server assistant, or barback.

Dedicated and highly experienced Detention Officer with over 13 years of experience maintaining safety, security, and order within correctional and detention environments. Skilled in inmate supervision, crisis intervention, and conflict de-escalation, with a strong ability to enforce policies while maintaining professionalism and respect. Proven ability to identify security risks, respond effectively to emergencies, and support secure facility operations. Fluent in English and Spanish, with strong communication skills in diverse and high-pressure environments. Proven ability to lead by example, manage daily operations and support team performance through clear communication and accountability.

Top performing sales consultant with strong proven ability to drive revenue growth and increase market penetration through effective business planning, training, and coaching. Strong performer with proven results who consistently exceeds company goals and objectives. Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.

Results-driven Financial Planning & Analysis professional with a proven track record in budgeting, forecasting, and performance tracking through comprehensive financial and operational data analysis. Enhanced cross-functional collaboration by improving reporting accuracy and aligning business objectives, while leveraging data analysis to identify trends and key business drivers. Strengthened operational efficiency by refining reporting processes and internal controls, elevating financial visibility for leadership.

Driving sales growth by up to 25% at bartaco, I excel in high-volume operations and team leadership. Skilled in cultivating strong culture and enhancing guest relations, I deliver results through strategic management and dynamic team development, consistently elevating performance and customer satisfaction in fast-paced hospitality or fitness environments.

Dynamic bartender with over 8 years of experience in high-volume restaurants, and premium event bartending and serving. Thrives in fast-paced, high-pressure environments with a proven track record in managing large-scale events while prioritizing guest satisfaction and operational efficiency. Recognized for professionalism, adaptability, and a strong commitment to enhancing guest experiences, driving repeat business. Works well in a team setting, and helping out wherever is needed.

Dedicated Apprentice Electrician with hands-on experience at B&B System Design, skilled in electrical installation and problem-solving. Proven ability to enhance project efficiency through attention to detail and effective collaboration. Proficient in conduit bending and low-voltage systems, contributing to successful commercial and residential projects while adhering to safety standards.

Compassionate and safety-conscious caregiver with a proven track record in direct patient care and case management. Skilled in assisting with casting,splinting, patient mobility, and clinical procedures, , developing trusting relationships with clients, ensuring adherence to care plans, and promoting overall health and comfort. Seeking an Orthopedic Technician position to contribute clinical skills and patient-centered care.

Results-driven Call Center Supervisor focused on developing and leading exceptional call center teams. Motivational leader with a proven record of success in the field. Experienced in leading and directing call center teams of 25 employees.


Motivated Industrial Engineering student with experience in team-based engineering projects focused on real-world problem solving and system improvement. Demonstrates strong analytical thinking, collaboration, and a structured approach to designing and optimizing solutions. Interested in applying engineering principles to improve efficiency and performance in practical environments.

Results-driven professional with a strong background in marketing and financial management. Skilled in developing promotional strategies and contributing to increased sales and organizational growth. Committed to fostering an engaging workplace culture through effective recruitment and mentoring. Expertise in team leadership, talent acquisition, and project management. Proven ability to establish performance goals, drive revenue development, and uphold ethics and integrity in all operations.

College graduate from Rutgers-Newark. Paused employment to prioritize family responsibilities while completing college coursework. Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Responsible, passionate, and motivated, with a drive for excellence. Offering superb customer service, proficiency, and strive to exceeding all goals. Able to learn new task quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Professional and skilled diesel maintenance worker, prepared to contribute effectively. Experienced in diagnosing and repairing diesel engines, maintaining vehicles, and ensuring optimal performance. Strong focus on safety, teamwork, and adapting to evolving operational needs. Known for reliability, technical proficiency, and results-driven approach.
Experienced with assisting in maintenance and repair of diesel engines. Utilizes hands-on skills to support mechanics in troubleshooting and repairs. Knowledge of diesel engine systems and maintenance techniques.

I am a Sales professional, with expertise in value selling and problem solving. I help to solve customers’ business objectives through the use of technology while enabling my clients to successfully deploy and manage their IT environments. I am my customers’ advocate, which has enabled me to build my reputation around being a trusted advisor.

Health and Wellness Coach with 10+ years of experience helping individuals create sustainable lifestyle changes across fitness, nutrition, and mindset. Experienced in coaching high volumes of clients through virtual platforms. Skilled in goal setting, accountability, and building strong client relationships to drive long term success in overall wellness.

Friendly and compassionate individual with strong interpersonal skills and passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance.

Committed to providing high-quality care to improve patient well-being. Offering caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting with daily living activities. Ready to use and develop skills in communication and patient support.

Results-Oriented Revenue Operations and Sales Professional with experience in CRM administration, marketing automation, and 401(k) Financial Services. Skilled in Salesforce, HubSpot, and Apollo, with a track record of building scalable workflows, data-driven automations, and cross-functional solutions. Combines strong analytical thinking with clear communication to deliver exceptional results in fast-paced, growth-oriented environments.

I am eager to contribute my diverse skill set in customer service, backed by experience in healthcare management and customer service. I bring a proven ability to streamline service processes, enhance client satisfaction, and foster collaboration across teams to consistently deliver exceptional support and effective solutions.

Recent graduate with experience in marketing, sales and customer service. My ability to work with effective teams to meet deadlines while implementing creative solutions to exceed business objectives had led me to seek my next step in my career. I am looking for a Marketing role with a team-oriented atmosphere that rewards dedication and innovative thinking and offers room for career progression.

Surveying student at Troy University with hands-on experience in land measurement and data collection. Demonstrated ability to support surveying projects with accuracy and efficiency in data gathering and site evaluation. Proficient in modern surveying equipment, including GPS and mapping software, with a strong focus on detail and land development principles. Committed to teamwork and safety while continuously updating knowledge of surveying technology and practices.

Self-motivated warehouse worker with strong problem-solving and organizational skills. Experienced in training team members on safety protocols and optimizing workflows, ensuring efficient operations and high safety standards.

Healthcare professional prepared to excel in providing personalized patient care. Proven track record in delivering high-quality support and adapting to various patient needs. Focused on collaborative teamwork and achieving optimal patient outcomes with reliability and flexibility. Skilled in patient assistance and care management, exhibiting empathy and attention to detail.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Compassionate about proper performance in the work area. Excels with experience using both excel and Microsoft programs.


Enthusiastic Senior Customer Service Representative with more than 15 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Focused nursing professional with LPN and CNA experience, currently completing an LPN-RN bridge program with expected RN licensure in May 2026. Accomplished in providing 1:1 patient care, recognized for reliability and a strong focus on clinical growth. Committed to delivering compassionate, patient-centered care in fast-paced healthcare settings. Strong foundation in nursing principles with a willingness to learn and adapt.

Compassionate and adaptable Certified Nursing Assistant with extensive experience at Aya Healthcare, skilled in vital signs monitoring and patient-focused care. Proven ability to enhance patient outcomes through effective collaboration and clinical assessment. Committed to maintaining safety and dignity while delivering high-quality care in diverse healthcare settings.

I grew up in a small town and didn't really enjoy moving out here at first, then I gave it another chance and I have loved Colorado since. I started working here in 2019 as a host worked my way up in the restaurant up to bartending and just help anywhere I can because I know pretty much everything there is to know there! I started growing relationships with the guests that would come in and it's always good to see them every week or other week or two or three times a week. Other than work I stay home take care of our three pets with my boyfriend, we have two dogs and a cat got a whole house of boys and then me! I am a family person my brothers are my best friends, my mom always supports me and has my back, my dad isn't close but he's always there for me and if I need anything he'll be there. I think I'm just a friendly person who keeps to themselves really and try to just get along with everyone!

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Dedicated professional with expertise in customer service and client engagement. Proven ability to resolve complex issues and enhance satisfaction through attention to detail and effective communication.

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