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Results-oriented System Analyst with experience in translating business requirements into functional specifications and developing technical solutions. Skilled in coordinating work on development, testing, and acceptance of results by the customer. Proficient in understanding technical problems and solutions in relation to current and business environments. Experienced in leading, supervising, and working independently and efficiently as part of a team. Confident in the ability to contribute to any project

• Implemented Zendesk software, reducing errors by 45% and ensuring a seamless customer interaction system.
• Successfully trained customer service agents on utilizing Zendesk, resulting in low ticket processing times and enhanced customer satisfaction.
• Suggested and implemented operational improvements to enhance quality, improve production times, and reduce costs, resulting in a 15% increase in overall efficiency and a 20% reduction in production-related errors.
• Trained and mentored new customer service agents on recognizing customer pain points and how to do what's necessary to resolve their issues quickly. As a result, the team consistently achieved a customer satisfaction rate of 98%+, exceeding the established goal.
• Monitored team member productivity and provided regular feedback, resulting in a 10% increase in individual performance metrics and a 25% reduction in average handling time per customer inquiry.
• Thoroughly investigated escalated customer claims, ensuring personalized and satisfactory resolutions for each specific customer. This approach increased customer satisfaction scores by 15% and strengthened customer loyalty.



Experience Project ans Sales Manager. Capable of Designing and engineering retail environment products from displays to custom millwork. My design and engineering background provides unique tools to provide exceptional account management skills and services to retail and automotive sectors. My attention to detail allows me to efficiently populate CRMs.

E.L. Valentine (aka Eric Leins), B.A.–Psychology, B.A.–Philosophy
An award-winning writer-storyteller across 3 disciplines: journalism, marketing, and storytelling. The UCLA alumnus serves as Creative Director for True Story Project, LLC —an Idaho company doing business as:

  Independent Creativity (branding & marketing)
  Ei (Ai consulting and implementation)
  True Story (a performing arts, keynote speaking ensemble featuring Valentine's short stories told to live music)


Highly motivated leader with 15 years of clinical experience and 11 years management experience with desire to take on new challenges. Experienced in planning and problem-solving abilities to improve day to day operations, enhance clinical quality, and drive patient centered outcomes to increase bottom-line profitability. Organized with a systematic approach and natural relationship and team building skills.

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Detail-oriented and committed to maintaining highest quality control and patient care standards. Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent communication and good judgment. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Developed strong collaboration and communication skills in community-focused environment, looking to transition into new field. Demonstrates adaptability and commitment to supporting team objectives. Prepared to leverage these skills to contribute effectively in new professional setting.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Top sales representative looking to be a Renewal Account Management and Customer Success professional, hitting and exceeding goals. Through exceptional customer service, problem-solving, and a solution-minded approach. I have proven I can manage multiple tasks in a fast-paced environment while maintaining work quality and confidentiality.

Organized and efficient Executive Assistant with 16 years of experience supporting top-tier executives in finance, sales and accounting. Demonstrates skills in managing complex functions that require stellar multi-tasking abilities. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

In addition to the tasks listed, I have administered nitric gas and Velitri.
I am a team player looking to bring my positivity and knowledge base to a great team of Respiratory Therapists.

  To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


 Detail-oriented team player with strong organizational skills, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.    To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills,   

In addition to the tasks listed, I have administered nitric gas and Velitri.
I am a team player looking to bring my positivity and knowledge base to a great team of Respiratory Therapists.

Highly dependable individual with a strong work ethic remains accountable for both people and sensitive items. A team-driven Cavalry Scout with exceptional expertise in being part of a team, assisting in reconnaissance/security missions and coordinating activities. To seek and maintain full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. “Attention to detail and teamwork is key.”

Compassionate caregiver offers Number years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Reliable Job Title enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Committed Job Title offers Number years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Caring Job Title dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. Dedicated Job Title brings Number-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Knowledgeable Home Health Aide delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude. Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


  I'm a responsible Commercial Construction Superintendent with 12 1/2 years of comprehensive experience leading teams of up to 12 plus contractors and subcontractors. Outstanding blueprint and design interpretation and comprehension abilities with excellent communication, budgeting and project management talents. Extensive knowledge of all construction sub-trades, construction materials and supplies.



  Accomplished Right of Way Agent with 3 decades of property acquisition management experience for Telecom, CATV, Electric & Pipeline companies. Focused land ownership leader and project manager with vast expertise on legal and technical issues related to property transfers. Dedicated to negotiating best terms for employers and managing projects on time and within budget.
  Senior Right of Way Agent SR/WA* with leadership positions with New England Chapter 16 of IRWA including President 1999 and "Professional of the Year" 2000.
  Mass. Notary Public Commission*
  *Pending Recertification


Authorized to work in the US for any employer
CompTIA A+ certified, currently obtaining Network+, and then Security+
10+ years of customer service experience
Troubleshooting and problem solving experience in a fast paced environment
Experience with various versions of Windows with the understanding of troubleshooting, identifying and resolving operating system issues
Active Directory experience within virtual environments and Testout LabSim
Help Desk ticket experience withing the Testout LabSim environment
Good understanding and experience with PC hardware



Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Dedicated professional seeking a position that will challenge my skills. A self starter who is hard-working, organized and dependable. Able to streamline the workflow in a fast paced office setting, effectively.

Skilled in mastering data and study-related procedures and protocols to ensure service excellence. Well-versed in project management with proven talents in organization, implementation, and oversight of programs. Pursuing new professional challenge and offering key abilities with more than 20 years of experience. Scientific Consulting with over 20 years of progressive experience conducting annual reviews of analytical methods for microbiology and chemistry.

Talented Leader with expert team leadership, management, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Attentive to detail with experience in coordinating projects, programs and improvements. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

I am a highly organized and hard working indivdual seeking a responsible position where I can utilize my skills and healthcare studies to contribute to the success of the company. Methodical professional with expertise ensuring that all business processes meet legal and regulatory requirements. A determined Performance Improvement Coordinator with the drive to train and onboard other employees, which leads to increased productivity and a reduction in costs.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adapt at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skilled Software Development Engineer in Test (SDET) with 5 years of experience in testing web based, Client/Server applications with proven expertise in Selenium WebDriver Automating Web Service Applications creating Automated Testing Frameworks from scratch like Behavior-Driven Framework, Data-Driven Framework, and Hybrid Framework using Page Object Model (POM). Extensive experience in analyzing, designing, and implementing QA Testing strategies for back-end applications using Manual and Automated Testing. Extensive experience in analyzing, designing, and implementing QA Testing strategies for web-based and Client/Server applications using Manual and Automated Testing. Solid expertise automating Test Cases in Selenium using Java, Maven, Cucumber (with Gherkin), Selenium WebDriver/Grid, JUnit, and TestNG. Experienced in API Testing using REST Assured API for Automation and POSTMAN for Manual Testing and database testing by using SQL queries and JDBC for Back-end Testing. Worked with Continuous Integration/Continuous Development (CI/CD) using technologies like Maven, Jenkins, and Git to automate smoke tests. Experienced with various types of testing i.e., Functional Testing, Regression Testing, End-to-End Testing, UI Testing. Excellent knowledge and implementation skills in complete Software development lifecycle (SDLC) and Software testing lifecycle (STLC). Excellent analytical, problem solving, communication and interpersonal skills, with the ability to interact in all levels and perform great as part of a team in an Agile environment.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable and successful at managing multiple priorities with a positive leadership. Willingness to take on added responsibilities to meet team goals. Attentive Driver committed to safety and traffic law mastery. Proven history of dedication to safety, including roadside safety measures and vehicle inspections to provide well-rounded learning experience. . Encouraging and safety-focused with a passion for helping others to become safe, confident and knowledgeable with life’s skills and safely.

Engaging and patient teacher committed to promoting a safe learning environment for all. Detail-oriented and compassionate with extensive knowledge in various subjects.

Dedicated, resourceful, and decisive individual with a proactive and goal-oriented mindset. Proficient in Microsoft Office. Excellent customer service skills. Strong multitasking abilities with outstanding verbal and written communication skills. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Performance-driven sales professional adept at cold calling, pre-screening for qualification, and overcoming objections to achieve optimal prospect engagement. Personable, creative and expert communicator talented at building positive rapport and long-term relationships.

Results-driven Human Resources Partner skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings.

Energetic career driven woman looking to excel and grow in the hospitality industry. Quick learner with impeccable organizational skills. A companies success is measured by the success of its employees. A strong desire to better any workplace.

Adaptable Junior Manager with abilities in leading and managing projects without the supervision of management. Experience ensuring all projects are within budgets, on time and in accordance with business needs. Adept at managing a varied workload. Detailed Junior Manager with first-rate skills in directing and supervising groups of up to Number members. Proficient in maintaining budgets, keeping track of project progress and creating effective project plans. Reliable, flexible and committed to planning and managing resources effectively. Resourceful Job Title with outstanding success liaising with senior management to define stakeholder needs, goals and objectives, articulate technical requirements and execute outcomes. Influences customers, suppliers and partners at account level. Highly proficient in Software, including advanced features to facilitate strong flow-charting and presentation skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Sensible Manufacturing Technician offering 12 years of equipment maintenance, operations, and process. Fully trained in following safety protocols with sound knowledge of workplace health and safety procedures.

Diligent Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. A leader who is dedicated to solving technical and customer issues.

Executive Level Project Management, Technical Writing – Legal & Medical Examine and Produce Legal Documents Contracts, Agreements, Pleadings Familiarity working with DMHC and DHCS Workday – Time allocation and reporting Logistical Planning and Organization Data Entry and Data Analysis, SQL Databases SciQuest, Tableau, Jira, Oracle, SharePoint, & more Organizational Management Experience Professional, Courteous, and Hard Working

Focused Martial Arts Instructor proficient in following instruction. Well-versed in basic through advanced techniques. Excellent leader and upbeat team player with 5 years of related experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level store associate position. Ready to help team achieve company goals. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Pragmatic professional with over a decade in solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

With over 18 years of work experience, I am a seasoned operations leader with a passion for finance and marketing. I have a Master's degree in Business and Economics, and an Executive MBA from FIA Business School. I have expertise in managing budgets, reducing expenses, increasing revenue, and creating risk management policies. I am motivated by the mission of delivering high-quality services to clients, vendors, and regulators, and by the opportunity to work with a diverse and talented team. In my most recent role as Head of Operations at Xeron/Medrite Urgent Care, I oversaw all aspects of the company's operations, including strategic planning, financial management, marketing, and executive support. I developed and implemented effective marketing campaigns that grew the client base by 218%, and negotiated vendor contracts that created revenue-share programs. I also supported the CEO and CFO in daily operations and engagement with the board of directors, and managed the care and admin teams. I contributed to the company's success by reducing expenses by 50% while increasing revenue by 300%, and by ensuring compliance with professional and state regulations. I leveraged my skills in management, training, and finance to optimize the company's performance and customer satisfaction.

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