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Successful bilingual Customer Service Rep with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Striving to make a positive impact on people's lives while demonstrating a keen ability to improve efficiency,enhance productivity, and delight customers with outstanding service.

Seasoned professional bringing Data Visualization, Integration and Migration abilities gained over throughout development career. Excellent developer, problem-solver and project coordinator. Accomplished at leveraging past lessons to inform future decision making.

Oversee retail pharmacy operations to fill over 350-400 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care. Highly organized, efficiency-driven and dedicated to error prevention. Forward-thinking professional offering more than 26 years of experience working in fast-paced environments.


  Technology Leader with 20+ years of experience in progressive roles and multiple industry verticals including Automotive, Electric & Gas Utilities, E-Commerce and Managed File Transfer.
  Senior Application Development Manager at JPMorgan Chase with consistent high-performance rating (Meets+ Exceeds) and for 5yrs.
  Innovation Award for implementing IP Daisy Chain Algorithm and Dual bridge solution that helped seamlessly migrate over 16,000 JPMC customers from legacy vendor product to a modern highly secure platform realizing savings over $12 million
  Winner of Honda Techfest award for workforce optimization solution deployed at several plants globally with savings of $20 million/year Built and led high performance, geographically distributed team of engineers from ground up.
  Experience with onshore/offshore development model.
  Certified in AI/ML Technologies and AWS Cloud Fundamentals
  Designed and Delivered RX360 a comprehensive customer scoring platform built on Azure Cloud.
  Designed and implemented solutions in JPMC Private Cloud (Cloud Foundry)


Personable Restaurant Server/Customer Service Representative with exceptional communication and multi-tasking abilities. Skillfully promoting customer comfort and enhancing experiences by answering questions and responding to concerns. Successful at building relationships with customers to increase loyalty and repeat business. Motivated to grow, learn and excel in the Customer Service Industry

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping. Recognized for dynamic work ethic and team player attitude. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

While performing live, Victoria Shen plays self-made synths, invented instruments, and even acoustic objects like a bull whip. Shen is a markedly mobile performer that muddles of the boundaries between performer and audience, stage and floor. Her sets tend to be site-specific, in direct response to the physical and acoustic qualities of the space in which she performs. Her live show vacillates between moments of restraint and swells of frenetic and confrontational movement. A tightrope walk between control and chance, the whiff of danger is never far during Shen’s performances. Her sound is dynamic with a sensitivity to texture and structure throughout.

Goal-oriented High School student motivated to leverage background in youth sports authoritative position. Looking to extend skills into the retail space by delivering first-rate customer service in fast-paced, high volume retail environments. Recognized for personal and problem solving skills.

Confident Assistant Project Manager with demonstrated skills in Customer Service and Problem Solving. Highly effective at tackling multiple tasks at once and working with lots of different personalities.

Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs. Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Dependable possessing excellent time management, multitasking abilities. Skillful in preparing shipping documents, inspecting loading operations and tracking inventory. Diligent and flexible individual commended for maintaining all quality and safety standards.

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