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Versatile professional combining experience in food service, retail, and customer support. Expertise in crafting specialty beverages and guiding customers for optimal product selection. Strong commitment to cleanliness, teamwork, and effective communication, resulting in improved customer experiences and operational efficiency.

Dynamic and resourceful professional with experience at Rooster Steak and Chop House, excelling in time management and team collaboration. Proven track record in enhancing guest satisfaction through efficient table turnover and maintaining high cleanliness standards. Strong communicator with a keen attention to detail, committed to delivering exceptional service in fast-paced environments.

Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Detail-Oriented professional skilled in cyber security mitigation and policy making, database management and construction, and software development and debugging.

Well-rounded businessman dedicated to continuing education organization and keeping calm and acting with confidence in chaotic and challenging moments

Experienced professional with background assembling products in fast-paced manufacturing settings. Great quality and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean. Works well in group efforts.

Dynamic Department Manager with proven expertise in customer service, team leadership, and operational efficiency. Committed to driving performance and enhancing customer engagement through effective staff training and task delegation in high-volume environments. Recognized for developing high-performing teams, improving customer satisfaction, and supporting organizational goals through strong leadership and communication.

Dedicated Registered Nurse (BSN) with over 5 years of experience in critical care, telehealth, patient triage, and remote healthcare operations. Skilled in navigating complex clinical workflows and utilizing Epic EMR to enhance patient care. Excels in delivering clear clinical communication, fostering collaboration among multidisciplinary teams, and sustaining high-quality performance in dynamic settings.

Detail-oriented Referral Coordinator with expertise in insurance verification, appointment scheduling, and data entry. Proven ability to streamline referral processes and enhance patient service delivery.

Experienced with customer service, inventory management, and maintenance. Proficient in teamwork and adaptability to meet demand. Reliable and focused on meeting daily goals in a fast-paced environment.

I have worked at Ochsner Clinic Foundation for over 13 years as Revenue Cycle III. I started out in the mail room and worked my way up to work in the Denial Management Dept. I have learned to use their system called Signature and Comprod. I did go to classes for the new system Epic. I have experience in the cycle of a claim in commercial insurance and some Government Insurance. Responsible Denial Management with excellent communication skills demonstrated by 13 years of experience in healthcare. Medical Billing Specialist - Collector - with same number of years of experience in healthcare.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Customer service professional with proven expertise in resolving issues and enhancing client satisfaction. Strong focus on team collaboration, flexibility with changing needs, and delivering results that drive business success. Adept at communication, problem-solving, and building positive relationships with customers. Reliable and adaptable, ensuring seamless operations and high-quality service.

Results-driven leader with a background in guest services and team collaboration. Known for effective staff training and conflict resolution skills, committed to maintaining safety standards and improving operational efficiency.

Compassionate Childcare Provider with expertise in fostering safe and engaging environments for young children. Proficient in early childhood development, behavior management, and planning age-appropriate activities. Strong communication skills and a patient demeanor facilitate effective interactions with children across various age groups.

Dynamic Traffic Control Officer with extensive experience in managing traffic flow and ensuring compliance with regulations. Known for exceptional problem-solving abilities and stress tolerance, effectively liaising with law enforcement and enhancing public safety during critical situations.

Compassionate professional with extensive experience in behavioral support and case management. Known for strong verbal communication and client monitoring skills, contributing to effective service delivery and client progress.

Dedicated Registered Nurse with diverse experience spanning Burn/Trauma IMCU, Medical-Surgical, Post-Surgical, and Skilled Nursing care settings. Proven ability to manage complex patient populations through comprehensive assessments, clinical judgment, medication administration, wound management, IV therapy, PEG tube care, and coordination of interdisciplinary care. Experienced in admissions, discharges, patient and family education, and maintaining accurate electronic health records utilizing EPIC and PointClickCare (PCC). Recognized for strong leadership skills through service as Charge Nurse, supporting daily operations, staff coordination, and resident care management. Proficient in interdisciplinary collaboration, care planning, and identifying changes in patient condition requiring prompt intervention. Committed to delivering safe, high-quality, patient-centered care while promoting positive clinical outcomes and operational efficiency.

Healthcare specialist adept at patient relations, medical billing, and front desk support. Known for streamlining processes, improving billing accuracy, and fostering positive patient experiences in fast-paced settings. Leverages strong communication and organizational skills to enhance overall operational effectiveness.

Honors Psychology graduate with a strong academic record and a passion for empowering individuals and strengthening communities. Skilled in youth development, mentorship, behavioral support, and relationship building through experience with Miami-Dade County Parks & Recreation and community-focused initiatives. Recognized for professionalism, leadership, emotional intelligence, and the ability to effectively engage diverse populations. Seeking to leverage psychological knowledge, service experience, and a commitment to advocacy in a graduate program or professional role within mental health, counseling, or human services.

Dependable employee with top strengths in cleaning, multitasking and stock management. Focused on working quickly, efficiently, and diligently to meet all needs. Desiring a permanent position with room for growth.

 Tarnue Karsumo Morris is a digital transformation strategist and enterprise development professional with cross-border business experience spanning China and West Africa. He specializes in translating digital ecosystems into actionable institutional strategies, bridging academic rigor with commercial execution across e-commerce, business process optimization, data-driven decision-making, and cross-border trade facilitation. Grounded in original research on  Digital Platform Ecosystems, Capability Development, and Sustainable Value Creation for Small and Medium Enterprises in Liberia , he is committed to applying this expertise within government, regulatory, and corporate institutions to design evidence-based digital policies, strengthen enterprise development frameworks, and accelerate Liberia's transition toward a competitive, digitally inclusive economy. 

Results-driven Operations Specialist and Military Veteran with Secret Security Clearance and over 6 years of leadership experience. Proven expertise in logistics, resource allocation, and process improvement, enhancing organizational effectiveness. Skilled in team building and cross-functional collaboration to support operational goals and drive expansion.

Dedicated hospitality with a strong ability to connect with guests, ensuring memorable experiences. My attention to detail and organizational skills ensure that they make tasks efficiently and meet deadlines contributing to overall success.

Delivered high-quality work consistently, enhancing overall project efficiency across multiple construction and healthcare environments.
Championed team leadership and project management strategies to streamline operations and ensure safety compliance.
Completed projects from start to finish, resulting in client satisfaction and adherence to safety standards.

Dedicated Front Office Professional with over 10 years of customer service experience. Receptionist background performing duties such as; handling high volume calls, data entry in a military and medical environment, and scheduling/checking in clients. Fast learner with a history of promotion into a leadership role. Team player who is loyal and committed.

Detail-oriented Financial Services and Claims Professional with 10+ years in loan funding, claims administration, customer service, compliance, and risk analysis. Expertise in investigating discrepancies, analyzing documentation, ensuring regulatory compliance and manage high-volume workloads while maintaining exceptional accuracy. Committed to resolving complex issues and delivering exceptional service to customers and partners. Targeting a Senior Loan Processor, Funding Specialist, Claims Adjuster, or Claims Examiner role for career advancement.

Results-driven Customer Care Professional skilled in customer account management, issue resolution, and order fulfillment. Known for delivering exceptional customer service, building strong customer relationships, and supporting operational excellence in fast-paced environments.

I am a dedicated, service-focused professional known for reliability, accuracy, and on-time execution. I learn quickly, ask thoughtful questions to build expertise, and take initiative to master new responsibilities. I thrive in team environments and work effectively with minimal supervision, consistently delivering high-quality results. With strong time-management skills and a commitment to helping others, I’m the person colleagues count on to get things done.

OSPF fiber designer with over five years of experience in designing and implementing fiber networks utilizing Google Earth and ArcGIS. Enhanced telecommunications reliability through strategic planning and collaboration. Leveraged nearly 30 years of air traffic control experience to improve communication and decision-making under pressure. Proven ability to deliver innovative solutions in fast-paced environments.

Dedicated professional with extensive experience in overseeing operations and managing teams. Known for optimizing workflows and ensuring compliance, ready to leverage skills in project management and estimating to drive organizational success.

Results-driven travel industry professional with great sales, service and planning abilities. Focused on increasing sales and retaining key business with proactive strategies and above-and-beyond support. Excels under pressure and in fast-paced environments with great multitasking abilities.

Dynamic professional with over eight years of diverse experience in retail and warehouse operations, showcasing strong leadership capabilities. Proven track record as a Key Holder and Sales Clerk, excelling in customer engagement and inventory management. Committed to delivering exceptional service and supporting team success, with a focus on operational excellence. Eager to leverage experience in a new role that fosters growth and collaboration.

Detail-oriented professional with experience in inventory tracking and visual merchandising. Committed to upholding cleanliness and safety standards while collaborating with team members to enhance store efficiency.

Resourceful and dedicated high school student with exceptional analytical skills and a proven commitment to outstanding customer service. Experience as a bus person in a clam and fish restaurant demonstrates strong communication abilities and keen attention to cleanliness and organization. Developed robust interpersonal and multitasking skills in a childcare environment, ensuring a nurturing atmosphere while effectively managing daily routines and conflict resolution. Eager to transition into a new field, leveraging transferable skills to make meaningful contributions in diverse settings while maintaining strong organizational capabilities, as evidenced by successful management of multiple academic projects and volunteer events.

Hospitality professional with 20+ years of experience as a server and bartender in both small cafés and high-volume venues. Background includes wine and liquor sales, bar management, and wine program oversight. Known for reliability, efficiency, and delivering excellent guest experiences in fast-paced environments. Certified Wedding and Event Planner.

Dedicated lawn care professional with a strong work ethic and commitment to customer satisfaction. Known for flexibility and punctuality, enhancing lawn health through consistent maintenance and effective client relationships. I have been part of the Dardanelle Football team and Base Ball Team for the past 4 years. I have gained many skills, and know how to utilize team work. I am also a member of Dardanelle High School ROTC program and I look forward to joining the military one day when I graduate.

TROY GRUNDORF
Acworth, Georgia
678-983-1199
tmg.121890@yahoo.com
HVAC SERVICE TECHNICIAN | ELECTRICAL CONTROLS GRADUATE | BUILDING AUTOMATION SYSTEMS CANDIDATE
PROFESSIONAL SUMMARY
Electrical Controls graduate and HVAC Service Technician with over five years of experience troubleshooting, repairing, commissioning, and maintaining residential and commercial HVAC systems. Skilled in electrical diagnostics, low-voltage controls, communication circuits, sensor verification, system startup, and root-cause analysis. Experienced interpreting wiring diagrams, diagnosing control system failures, and resolving complex equipment issues in the field. Former United States Army Non-Commissioned Officer known for leadership, accountability, adaptability, and technical problem-solving. Seeking to leverage a strong electrical and HVAC background in a Building Automation Systems (BAS) Controls Technician role.
CORE COMPETENCIES
• Electrical Controls
• HVAC Controls & Diagnostics
• Building Automation Fundamentals
• Low Voltage Systems (24V)
• Wiring Diagrams & Schematics
• Electrical Troubleshooting
• Sensor Diagnostics
• Relay Logic
• Communication Circuits
• ECM Motors
• Variable Speed Equipment
• Commissioning & Startup
• Preventive Maintenance
• Technical Documentation
• Customer Service
• ServiceTitan
• Microsoft Office Suite
• Team Leadership
• Root Cause Analysis
PROFESSIONAL EXPERIENCE
HVAC SERVICE TECHNICIAN
Anchor Heating & Air
May 2025 – Present
• Perform advanced troubleshooting and repair of residential and light commercial HVAC systems.
• Diagnose electrical, refrigeration, airflow, and controls-related failures.
• Interpret wiring diagrams and manufacturer documentation to identify equipment issues.
• Utilize digital diagnostic equipment and testing procedures to improve service efficiency and accuracy.
• Mentor junior technicians on troubleshooting techniques, diagnostics, and repair procedures.
• Deliver exceptional customer service while maintaining high levels of system reliability and performance.
HVAC SERVICE TECHNICIAN
O'Callaghan Heating & Air
August 2023 – April 2025
• Performed service, maintenance, and repairs on residential and commercial HVAC equipment.
• Diagnosed electrical, mechanical, airflow, and control system failures.
• Worked directly with commercial customers and facility personnel to resolve technical issues.
• Coordinated materials, equipment, and project requirements to support successful job completion.
• Maintained compliance with company standards and safety procedures.
HVAC SERVICE TECHNICIAN
Premier Indoor Comfort
November 2022 – July 2023
• Diagnosed and repaired residential, commercial, geothermal, and specialty cooling systems.
• Performed preventative maintenance and system inspections to maximize equipment performance and longevity.
• Troubleshot electrical and mechanical failures using industry-standard testing equipment.
• Communicated technical findings and repair recommendations to customers.
LEAD INSTALLER / SERVICE TECHNICIAN
Air Pros
May 2021 – November 2022
• Installed, commissioned, and serviced residential HVAC systems.
• Performed electrical connections, low-voltage wiring, thermostat installation, and equipment startup.
• Verified proper operation through electrical testing, airflow analysis, and system performance checks.
• Developed strong customer relationships through professionalism and quality workmanship.
LEAD INSTALLER
Coolray
July 2021 – January 2022
• Installed residential and light commercial HVAC systems according to manufacturer specifications.
• Read and interpreted blueprints, schematics, and installation documentation.
• Tested electrical circuits and system operation to verify proper functionality.
• Diagnosed installation issues and implemented corrective actions as required.
COMFORT ADVISOR
ARS Rescue Rooter
• Consulted with homeowners to evaluate comfort needs and recommend HVAC solutions.
• Developed customer-focused recommendations based on equipment performance and efficiency goals.
• Consistently exceeded customer satisfaction expectations through technical knowledge and communication.
ADDITIONAL PROFESSIONAL EXPERIENCE
LOGISTICS ASSOCIATE
Erbe USA
2012 – 2021
• Managed shipping, receiving, inventory control, quality assurance processes, and customer support operations.
• Coordinated domestic and international shipments while maintaining inventory accuracy.
• Recognized by management and peers for reliability, leadership, and operational performance.
NON-COMMISSIONED OFFICER
United States Army
2010 – 2016
• Honorably served in leadership positions overseeing personnel, training, and operational readiness.
• Developed strong leadership, communication, accountability, and problem-solving skills.
• Successfully completed Warrior Leadership training and other military development programs.
EDUCATION
ASSOCIATE DEGREE – ELECTRICAL CONTROLS
Lincoln Technical College
Marietta, Georgia
2022 – 2024
HVAC INSTALLATION AND REPAIR
Fortis College
Smyrna, Georgia
2019 – 2020
WELDING AND FABRICATION
Fortis College
Smyrna, Georgia
2021 – 2022
CERTIFICATIONS
EPA Universal Certification
Forklift Certified
Wave Certified
TECHNICAL EXPERIENCE
• HVAC Controls
• Electrical Systems
• Control Boards
• Thermostats
• Relays and Contactors
• Sensors and Transducers
• Communication Systems
• Heat Pumps
• Furnaces
• Rooftop Units
• Geothermal Systems
• Mini-Splits
• Commercial HVAC Equipment
• Startup and Commissioning
• Electrical Diagnostics
• Preventive Maintenance
• Customer-Focused Service

Dedicated medical courier with over 5 years of experience in timely delivery of medical supplies. Proven track record of maintaining accurate records and collaborating with healthcare staff to ensure safe handling of sensitive materials. Currently serving as a Certified Nursing Assistant, bringing compassionate care and an in-depth understanding of medical logistics. Equipped with a strong commitment to compliance and safety, poised to provide exceptional service as an independent contractor.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience. I am a committed job seeker with a history of meeting needs with consistency and organized practices. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.

Versatile team member with over 15 years of experience in efficient task management and process adaptation. Demonstrates strong ability to adjust to evolving team dynamics and program requirements. Committed to contributing to organizational growth and success.

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