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Proven Long & Short Haul Driver from Coach & Equipment, adept in time management and safe driving practices. Excelled in maintaining a clean driving record, leveraging GPS for efficient route planning, and ensuring punctual deliveries. Demonstrates exceptional customer service, ensuring satisfaction and safety in every journey. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.

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Resume Summary
Dynamic and results-driven Senior Specialist Product Owner with over 11 years of expertise, including 9+ years in the banking sector. Currently driving user adoption and revenue growth by managing Recording Playback, Business Data Management, and related APIs, including Recording Policy and Data Extract APIs at NICE CXone Recording Domain.

Key Achievements:

Increased user adoption by 30% through strategic implementation of Gainsight engagements, continuous user usage monitoring, and journey mappings.
Spearheaded market pricing of SKUs, resulting in a 25% increase in revenue over 2 years.
Led revenue steering committee discussions, contributing to a 15% year-over-year growth in revenue from the CXone Recording Export, bring CXone offering to be at par with competitor offerings
Enhanced Net Promoter Score (NPS) by 20% through consistent customer feedback follow-ups and implementing InApp surveys as a feedback tool.

Core Competencies:

Expert in translating complex business strategies into actionable digital solutions, enhancing user experiences and driving revenue across diverse channels.
Proficient in agile development, strategic leadership, and seamless cross-functional collaboration, streamlining communication and boosting workflow efficiency using tools like Confluence, Jira, and Rally.
Advocate for Design Thinking principles, transforming innovative concepts into market-ready deliverables focused on customer satisfaction, journey quality, and revenue optimization.
Adept at balancing the development of minimum viable products with continual enhancements, ensuring alignment with evolving market needs and strategic goals.

Leadership and Impact:

Excel in comprehending intricate customer requirements and spearheading market and customer discovery, aligning insights with commercial goals to manage product P&L effectively.
Developed compelling go-to-market strategies that resonate across diverse stakeholders, driving growth in both digital and non-digital channels.
Fostered a collaborative environment among diverse teams, including Markets, Transformation, and Technology, accelerating delivery of results and continuous innovation.
Led user escalation discussions, consistently prioritizing value maximization from available capacity.

Technical Proficiency:

Strong understanding of analytical solutions and technical prowess in simplifying technology and thinking from first principles.
Effective in driving user escalation discussions and prioritizing value maximization from available capacity.
Successfully drove the success of data-driven insights products, leveraging technical acumen to enhance decision-making and strategic initiatives.
Committed to spearheading product excellence, nurturing customer-centric values, and driving the strategic vision in alignment with the organization's mission to create an inclusive, digital economy.

Adept at enhancing operational efficiency and customer satisfaction, I leveraged critical thinking and schedule management skills at Hackensack Meridian Health to significantly reduce scheduling conflicts. As Owner/Operator of Gargiulo Landscaping, Inc., I drove profitability through strategic decision-making and exceptional leadership, ensuring compliance and high-quality service standards. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Community manager assoicate position. Ready to help team achieve company goals.

Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Area of expertise with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.

Results-oriented banking professional with 4 years of experience as a Scale 1 Officer, adept in General Banking Operations, team leadership, and data management. Currently pursuing a Master's degree in Cybersecurity with a focus on Cloud Security. Seeking to leverage hands-on experience in office management, training, and data analysis to contribute effectively to a dynamic cybersecurity team.

Background in food industry, owner/ operator of. Canteen Trucks (food trucks) for the last 50 years
Worked for Chick-Fil-A Nov 2019 to Feb 2023 in Nashua, NH
Currently working for Wendy’s

Customer Success Manager with a wealth of experience in driving client engagement and satisfaction through innovative solutions. Led significant initiatives for major clients, enhancing platform utilization and streamlining onboarding processes. Proficient in SaaS, Salesforce, and Microsoft Office, with a proven track record of increasing user satisfaction and operational efficiency.

Proven track record of enhancing customer satisfaction and streamlining operations, notably at Olive Garden. Skilled in cash handling and exceptional customer service, demonstrated through efficient order accuracy and fostering positive guest experiences. Excelled in high-volume dining settings by leveraging strong work ethic and memory retention, significantly improving service delivery and operational efficiency.

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