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Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dedicated and resourceful human service student with 7+ years of experience directly supporting clients and coordinating care. Deeply compassionate, with a strong psychosocial skill set to assist those in need. Eager to expand and share my accumulated knowledge and abilities within an established organization devoted to enhancing public health and well-being.

An accomplished professional in office management and administration with a proven track record of enhancing productivity, efficiency, and service quality in diverse settings. This individual is recognized for being trustworthy, ethical, and dependable, offering exceptional support and leadership skills while leveraging advanced organizational, technical, and business expertise. Collaborates effectively with multidisciplinary teams to ensure operational and service excellence.

Experienced Software Developer with a Bachelor of Science in Software Development. Proven ability to design and implement innovative software solutions, troubleshoot complex technical issues, and manage IT projects efficiently. Skilled in various programming languages, data management, and user interface design.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Highly-motivated analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. With desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated Operator specializes in heavy machinery operation and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges. Extensive eighteen-year experience in the service industry. Eager to start a new chapter in life and make a change from working in the food service industry.

 Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 

As a former Science Teacher and Educational Technology Specialist, I have a strong foundation in communication and interpersonal skills. I understand the needs of individuals and have experience working with different types of personalities. I am now looking for new opportunities in the Educational Technology field.

 A Customer Service Representative with eight-plus years of experience answering complex queries and resolving customer complaints. Achieved recognition for professionalism, patience, and efficiency in high-volume call center environments and led efforts to improve customer satisfaction and loyalty. An exemplary leader bringing top-notch skills in oral and written communication to a wide range of staff, paired with exceptional development and mentorship skills that work to achieve professional goals. 

Performance and Relationship Oriented National Sales Manager with over 20 plus years of experience coaching and building sales teams to reach performance goals. Focused, transparent, organized and committed to fostering high-productivity and morale. Advanced communication, presentation, and networking skills.

Seasoned Small Business Owner with 35 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Highly motivated professional with 16 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.25

Involved with IT since the early days of the standalone PC. In that time I have been involved in the sales process from both sides of the table. Starting with my first position out of college I assisted clients in obtaining the correct systems and software to meet there needs and future goals. In 1987 my focus became the inclusion of server based networks starting with Novell NetWare and progressing through the Microsoft server based networks of the day.
My next position was moving to a former client, Michael C. Fina Company. My over 20 years there resulted in a modern and resilient ecosystem that supported multiple locations, both corporate and retail offices. In that time a implemented Linux, VMWare, SAN, replicated data centers and a myriad of other technologies that were either needed by the business, or mandated by our Fortune 1000 customer base. Many of those requested enhancements requested centered around security and I handled all cyber security for the organization.
On a personal level, I've been a volunteer firefighter in the City of Long Beach since 1982 and have held various positions in that time, including Chief of Department. I am currently a Captain. As a company and Department officer I've been involved in training and management of both large and small groups.

 Well-rounded Dispatcher offering six years of experience in busy environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued. 

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Versatile Technical Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 8 years of experience at PaySchools.

Looking to enter the work force to improve and build on discipline and responsibilities and other foundational skills. I am a student and athlete, works well with others and works well under pressure.

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with 2 years of experience. Broad skills in winging it and learning things quickly in order to meet deadlines. Can start Immediately.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am passionate about various subjects such as Zoology, History, and the Environment. I am great with Critical and Analytical Thinking, allowing me to be quick on my feet and solve a situation or concern efficiently and with swift decisiveness. I volunteered at my local Church in various capacities and the F^3 Lake Half Marathon & 5k in January 2020, greeting participants and organizing their belongings. I volunteered at school-sponsored events: Christmas event. I organized preparation details and assisted guests by carrying their newly-purchased Christmas Tree to their vehicle. I was a local Boy Scout for Troop #701 of East Side Chicago for a year. I assisted in various occasions, such as creating and decorating the community Christmas Tree. We organized a free Chili Night event at a local church that involved repainting the Church's basement walls, putting up tables and chairs, and assisting guests. We visited a local Nursing Home where we talked and made cookies with the residents. I remember my Scout Leader saying, "We are here to help them and give them some company. Listen to their stories and wisdom, it'll will change you".

CUSTOMER SERVICE | ADMINISTRATIVE SUPPORT | BUSINESS MANAGEMENT | COMMUNICATIONS Customer Service Leader with a BS in Management & a 5-year background in multiple key roles in retail, hospitality, sales, & direct client support. A Business Management Specialist who builds relationships with cross-functional teams ensuring clear communication flow & high-performance. Offering strong expertise in mentoring, training, & leading teams to complete project requirements to perfection on schedule. Demonstrated outstanding leadership with the SBA providing elite assistance to small businesses & non-profits to secure funds & resources needed for success. CORE COMPETENCIES / AREAS OF EXPERTISE Front Desk & Office Operations Written, Verbal, Interpersonal Communication Customer Service Cross functional Collaboration Mentoring & Training Time Management Conflict Resolution Funding Extensive experience in running front desk operations including daily phone & face-to-face interaction with customers, clients, & co-works resolving 20-30+ questions or concerns each day with the best possible solutions. Adept at partnering & communicating with other departments to eliminate potential issues & meet demands. Elite-level knowledge of sales rates in general with the ability to educate all clients on cost of goods & services. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced Trainer and Facilitator with more than 10 years of experience in the fields of corporate, health care, federal, non-profit, and small business. Encouraging and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Highly committed with hardworking mentality to maintain quality of services and products.

Professional Skills Synopsis:

  7+ Years experience with Node.js as a back-end language using the Express.js framework, 2-3 years of experience incorporating the Kado.js javascript framework.
  7+ Years experience with JavaScript and jQuery, both writing new JavaScript code as well as integrating existing js libraries into existing projects for smooth UI/UX.
  7+ Years experience using jQuery Ajax to communicate, send, update, and receive data and displays.
  7+ Years experience using HTML and CSS to build displays/pages for smooth UI/UX.
  7+ Years experience as a remote member of a multi-national development team using a Hybrid methodology.
  5+ Years experience using MySQL database to create, edit and update Models with the Sequelize ORM most recently as well as 1-2 Years experience with MariaDB and MongoDB.
  5+ Years experience using the Mustache.js templating engine as well as 2+ years experience using Pug.js.
  5+ Years developing internal use Administration portals for company management.
  3+ Years experience developing RESTful API's used between web applications and administration panel applications to manage Clients, Orders, Services, Tickets, Tasks, Products, Web Pages, Maintenance Messages etc...
  2+ Years experience creating, using, editing unit tests to ensure functionality of applications and functions within.
  At eSited Solutions, he grew into the lead software developer and worked to create and maintain client facing web applications, internal administration use applications, multi-panel applications, and used RESTful API's for management between them all. Through these RESTful API's and using tools including Node.js, JavaScript , jQuery, HTML, CSS, Bootstrap, Mustache.js, Express.js he most recently worked on and documented an administration panel possibly being considered as an SaaS application which managed company wide brands, clients, contacts, orders, services, products, devices, staff, tickets, tasks, invoices and others. Using MySQL and sequelize, he managed the database as well and created, modified and removed Models as necessary. At this position he has also worked on web applications, order forms, an advertisement server and a video streaming web application.

Personal Summary:
Experienced, driven, and dedicated software developer with 7+ years of experience developing and delivering scalable, clean and high quality applications and services. With front-end, back-end and full-stack experience excited to learn, experience, grow, and contribute beyond expectations.

Client Registered Behavior Technician implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence. Successful Acorn Ambassador with proven track record of success in facilitating onboarding process and implementing strategies.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Senior Client Service Manager offering 7+ year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Vows 1982
Ordained 1985
Full time Latin and Greek Teacher Benedictine High School 1982- present 40 years
Pastoral assignments ( Weekend Help)
St. Philomena Cleveland
Immaculate Conception ( Administrator)
St. Stephen's Cleveland
St. Sebastian's Akron
Convent of Incarnate Word Parma Chaplain 1995-1997
St. Mary's Akron
St. Rose Cleveland
Latin Summer Instructor St. Mary's Seminary 1999
Translator for Tribunal Cleveland diocese
Secretary to Abbot President American Benedictine Cassinisse Congregation



 Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Instrumental IT Manager achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.  Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 

A tech support assistant position with a focus on customer satisfaction and troubleshooting for Apple, Microsoft, and T-Mobile. Summary: Highly skilled tech support assistant with 3+ years of experience working with industry-leading companies such as Apple, Microsoft, and T-Mobile. Expertise in troubleshooting software and hardware issues for customers, providing excellent customer service, and resolving issues in a timely and efficient manner. Detail-oriented Support Assistant with 3+ years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.

Hardworking Prior Authorization Representative with a successful background working for an insurance company learning the proper knowledge and skills to gain preapproval for medications. Detail-oriented, able to work independently and maintain a consistent 95% or higher on quality. My two and half years working for the prior authorization department learning Medicaid policy, department of defense and commerical has grown my knowledge to help me become an excellent representative to help the caller or assist with a fax as quickly and accurately as possible.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Licensed Eligible Mental Health Counselor with six years of experience helping clients work through mental health, substance abuse, and behavioral issues. Adept in performing clinical assessments to chart effective treatment plans for clients. Advanced Brief Solution Focused and Cognitive Behavioral Therapy counseling techniques with expertise in providing crisis intervention strategies to assist patients.

Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.

Authorized to work in the US for any employer Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized keeping supplies stocked and equipment sterilized for use. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. A responsible team player is always willing to assume additional responsibility to ease the family burden. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 2 years of healthcare experience. Flexible team player with positive and upbeat nature.

A detailed-oriented team player with a vast knowledge of fiber optic splicing, troubleshooting, testing, and record keeping. Have worked in different departments dealing with fiber optic networks throughout career which has aided in understanding in the complexity of engineering FTTX and dark fiber projects. Always ready for a new and or larger challenges in responsibilities. Pride myself being open to new ways of addressing possible opportunities and issues. Being involved in a company's first ever FTTX project has allowed learning of the mistakes and also successes of past decisions. This past experience has aided in the ability to handle any new fiber project.

Skilled Productive Specialist focused on maximizing my current success through effective use of Problem solving, Multitasking and Troubleshooting abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Technology position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

PROFESSIONAL SUMMARY Adaptable and focused intervention specialist with demonstrated success in managing organized classrooms, updating records and providing both small group and individualized instruction. Diligent in meeting individual student needs with a caring and warm approach of teaching. Successful at providing classroom and emotional structure for special needs children required to flourish in academic setting.

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