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Professional Skills Synopsis:

  7+ Years experience with Node.js as a back-end language using the Express.js framework, 2-3 years of experience incorporating the Kado.js javascript framework.
  7+ Years experience with JavaScript and jQuery, both writing new JavaScript code as well as integrating existing js libraries into existing projects for smooth UI/UX.
  7+ Years experience using jQuery Ajax to communicate, send, update, and receive data and displays.
  7+ Years experience using HTML and CSS to build displays/pages for smooth UI/UX.
  7+ Years experience as a remote member of a multi-national development team using a Hybrid methodology.
  5+ Years experience using MySQL database to create, edit and update Models with the Sequelize ORM most recently as well as 1-2 Years experience with MariaDB and MongoDB.
  5+ Years experience using the Mustache.js templating engine as well as 2+ years experience using Pug.js.
  5+ Years developing internal use Administration portals for company management.
  3+ Years experience developing RESTful API's used between web applications and administration panel applications to manage Clients, Orders, Services, Tickets, Tasks, Products, Web Pages, Maintenance Messages etc...
  2+ Years experience creating, using, editing unit tests to ensure functionality of applications and functions within.
  At eSited Solutions, he grew into the lead software developer and worked to create and maintain client facing web applications, internal administration use applications, multi-panel applications, and used RESTful API's for management between them all. Through these RESTful API's and using tools including Node.js, JavaScript , jQuery, HTML, CSS, Bootstrap, Mustache.js, Express.js he most recently worked on and documented an administration panel possibly being considered as an SaaS application which managed company wide brands, clients, contacts, orders, services, products, devices, staff, tickets, tasks, invoices and others. Using MySQL and sequelize, he managed the database as well and created, modified and removed Models as necessary. At this position he has also worked on web applications, order forms, an advertisement server and a video streaming web application.

Personal Summary:
Experienced, driven, and dedicated software developer with 7+ years of experience developing and delivering scalable, clean and high quality applications and services. With front-end, back-end and full-stack experience excited to learn, experience, grow, and contribute beyond expectations.

Client Registered Behavior Technician implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence. Successful Acorn Ambassador with proven track record of success in facilitating onboarding process and implementing strategies.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Senior Client Service Manager offering 7+ year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.

Vows 1982
Ordained 1985
Full time Latin and Greek Teacher Benedictine High School 1982- present 40 years
Pastoral assignments ( Weekend Help)
St. Philomena Cleveland
Immaculate Conception ( Administrator)
St. Stephen's Cleveland
St. Sebastian's Akron
Convent of Incarnate Word Parma Chaplain 1995-1997
St. Mary's Akron
St. Rose Cleveland
Latin Summer Instructor St. Mary's Seminary 1999
Translator for Tribunal Cleveland diocese
Secretary to Abbot President American Benedictine Cassinisse Congregation



 Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Instrumental IT Manager achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.  Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 

A tech support assistant position with a focus on customer satisfaction and troubleshooting for Apple, Microsoft, and T-Mobile. Summary: Highly skilled tech support assistant with 3+ years of experience working with industry-leading companies such as Apple, Microsoft, and T-Mobile. Expertise in troubleshooting software and hardware issues for customers, providing excellent customer service, and resolving issues in a timely and efficient manner. Detail-oriented Support Assistant with 3+ years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.

Hardworking Prior Authorization Representative with a successful background working for an insurance company learning the proper knowledge and skills to gain preapproval for medications. Detail-oriented, able to work independently and maintain a consistent 95% or higher on quality. My two and half years working for the prior authorization department learning Medicaid policy, department of defense and commerical has grown my knowledge to help me become an excellent representative to help the caller or assist with a fax as quickly and accurately as possible.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Licensed Eligible Mental Health Counselor with six years of experience helping clients work through mental health, substance abuse, and behavioral issues. Adept in performing clinical assessments to chart effective treatment plans for clients. Advanced Brief Solution Focused and Cognitive Behavioral Therapy counseling techniques with expertise in providing crisis intervention strategies to assist patients.

Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.

Authorized to work in the US for any employer Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized keeping supplies stocked and equipment sterilized for use. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. A responsible team player is always willing to assume additional responsibility to ease the family burden. Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 2 years of healthcare experience. Flexible team player with positive and upbeat nature.

A detailed-oriented team player with a vast knowledge of fiber optic splicing, troubleshooting, testing, and record keeping. Have worked in different departments dealing with fiber optic networks throughout career which has aided in understanding in the complexity of engineering FTTX and dark fiber projects. Always ready for a new and or larger challenges in responsibilities. Pride myself being open to new ways of addressing possible opportunities and issues. Being involved in a company's first ever FTTX project has allowed learning of the mistakes and also successes of past decisions. This past experience has aided in the ability to handle any new fiber project.

Skilled Productive Specialist focused on maximizing my current success through effective use of Problem solving, Multitasking and Troubleshooting abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Technology position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

PROFESSIONAL SUMMARY Adaptable and focused intervention specialist with demonstrated success in managing organized classrooms, updating records and providing both small group and individualized instruction. Diligent in meeting individual student needs with a caring and warm approach of teaching. Successful at providing classroom and emotional structure for special needs children required to flourish in academic setting.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Lead Manager and driving force ensuring customer satisfaction. Managed activities during entire customer lifecycle including acquisition, retention, and support. Worked directly with cross-functional teams including product, marketing, finance and operations. Contributed to continuous process improvement to meet goals.
High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation.

Driven Data Science & Machine Learning trainee ready to thrive in demanding digital intelligence processing environments. Well-informed on latest machine learning advancements. Ready to combine tireless hunger for new skills with the desire to exploit cutting-edge data science technology. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Dedicated Supervisor with [Number] years of experience utilizing limited labor and material resources. Proficient and forward-thinking professional, well versed in setting goals in line with company's vision. Possess in-depth experience monitoring production processes and creating strategies to enhance productivity.

 Committed to Home Health, offers 3 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Motivated server / hostess, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. 

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  Entry-level Medical Receptionist pursuing degree in Medical Billing and Coding Specialist. True team player experienced in patient relations and remains cool under extreme pressure. Natural organizational skills with detail-oriented focus.
  Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.


Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented and highly talented professional with over 6 years of residential construction management experience and 4 years of military experience in the quality assurance industry. Experienced in monitoring and maintaining quality assurance and safety procedures, building, and maintaining lasting relationships with clients, and managing budgets and personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

- Driven and energetic Realtor with 2 years experience in real estate. Skilled at building productive working relationships with agents, lenders, appraisers, title companies, surveyors and attorneys to facilitate sales and satisfy clients.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base.

Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to Number pounds. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

 Tenured federal employee and customer service professional that contributes impressive oral and written communication, active listening and analytical problem-solving skills. Enhancing customer service experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build strong working relationships as a liaison in management and customer relations. 

Driven Welder with 1 year experience in MIG welding. Well-versed in standard procedures, policies and regulations with attention to detail. Flexible with focus and commitment to safety.

At least two years of customer service experience working with diverse populations of individuals. Experience working in a fast-paced environment while adapting to changes. Served in the Korean military for approximately two years, utilizing attention to detail and communication. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proven Leader with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.
Awardee - IFAH 2020-21 “Top 100 Healthcare Leaders” 15+ Years of experience in FDA regulated Industry. Knowledge of Regulatory agency requirements – FDA, Health Canada & EU Successful track record with FDA, MHRA, ISO and Customer audits Expertise with Process validation, Cleaning validation, CQV, Packaging Qualification, Room Qualification, Warehouse Mapping Hands on experience with Environmental monitoring, Managing customer complaints, Dealing with Risk based tools etc.

  Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Ready to help team achieve company goals, seeking to maintain full-time positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.  

Hard working fast learning employee, who likes to be challenged. Looking, to use experience gained from previous employment to branch out in the world and obtain new experiences and potentially grow in a company. Authorized to work in the US for any employer Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Dedicated and compassionate Doctor of Pharmacy candidate, 2024 with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.


  Over 10 years' experience as a Benefit Advocate with the leading and largest healthcare insurance provider, United Healthcare. Assisting members to resolve logistical issues prior visits to their providers, as well as resolving issues following services or procedures rendered or performed with an overriding focus maximizing utilization of their healthcare insurance benefits, consistently meeting and/or exceeding on their expectations
  Knowledgeable and/or familiar with ICD-10 coding protocols and procedures as well as with various medical terminologies and procedures
  Trains new personnel upon supervisors' requests, allowing for a shadowing process to demonstrate critical proficiencies required for the position, monitoring individuals' work activities for quality, expediency, and proper employee/customer interactions. Conducting informal performance assessments and consulting with upper management for employee status/progress reports
  Strong communications, detail oriented, analytical, and problem solving skills
  Leverages technology to enhance productivity, Windows MS Office, proprietary industry software (Iset, Nexidia,Cams, etc.), and more
  Utilized as a knowledgeable and respected resource, highly regarded by all levels of management, peers,and customers, the "go-to" professional, to provide sound judgment, well-informed decision-making, and solutions to complex compliance, Flexible Spending account logistics, and customer relations issues, through the formulation and implementation of effective strategic action plans when others cannot


Detail-oriented Veterinary Technician with thirteen years of relevant experience. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service. Skilled in laboratory procedures, medical record-keeping, and diagnostic testing.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Skilled Superintendent for over 12+ years of experience leading communication and operations to complete projects. Well skilled coordinator between teams, vendors and architects. Work well with subcontractors and inspectors for the city of Austin and surrounding areas.

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